Faulkner Honda

Our experience with Faulkner Honda was first rate. Our salesperson, Mike Grant, was extremely knowledgeable, helpful, and went the extra mile. He listened to our automotive needs and read between the line salesperson, Mike Grant, was extremely knowledgeable, helpful, and went the extra mile. He listened to our automotive needs and read between the lines. The original price quoted was excellent and he later met our counter offer. Mike went to bat for us on a service-related contract previously signed on one of our trade ins and negotiated an equatable resolution. We were Volvo owners for 30 years and owned a total of 6 during that period. Our last one was 9 years old and, as all of them did, started to cost exorbitant amounts to get it repaired. Volvo has left the "common man" behind with the exclusion of the reasonable priced car. I previously had purchased a new Civic from Faulkner back in 2008 and had a great experience. And so, these factors aligned and we ended up trading both cars in for a 2013 Fit Sport and a 2013 Civic EX Sedan. It was an unusual deal for us, of course, and a first in our 32 years of marriage. We each got two new cars! It happened because of the great customer service and pricing that Mike Grant and Faulkner Honda brought to the table. Customer service, great pricing/value, attention to detail may have generaly fallen from American business, but I can attest that it is alive and well at Faulkner Honda and its representative, Mike Grant. More

I have written other reviews about Faulkner Honda that were excellent until now. I purchased my car in March and refinanced this past week. I have been trying to contact Finance to cancel my extended wa were excellent until now. I purchased my car in March and refinanced this past week. I have been trying to contact Finance to cancel my extended warranty and Gap Coverage. When finance got back to me I felt like I was being bullied, being told not a smart thing to cancel my extended warranty and gap coverage, that I would have to drive the 2 hours back to them to cancel, etc. I emailed Don Perry the President of the dealership on Saturday explaining to him the way I was treated and he assured me that Brian Kim head of finance would be back in touch with me first thing Monday, well here it is Tuesday and nothing, I have emailed again and again and feel like I am being ignored. It is my understanding that if you cancel the extended warranty and gap coverage that the dealership over charges you for that they lose money, so this obviously is why they are not being cooperative. I finally just called Honda and they sent me the forms to complete and fax back to them. This dealership was wonderful during the sale, but when you are trying to cancel something that you have the legal right to cancel they obviously do not care about the customer's wants and just how it will affect them financially. so if purchasing from them, buyer beware.. More

Faulkner sets the industry standard in quality products, customer and vehicle service, commitment to ensuring a first-class experience addressing the needs of its current and prospective buyers, and its top customer and vehicle service, commitment to ensuring a first-class experience addressing the needs of its current and prospective buyers, and its top notch environment. For those on the fence about this dealership, take the plunge! I have been working with Terry Srgnoli for several years, and he has gone literally out of his way to help me and explained to me later that it really wasn't going out of his way: he simply did his job -- keeping the customer satisfied. Faulkner gets my car-buying endeavors, lifetime services to my vehicles, and complements like these, because they're true! More

I live far from the dealership and consulted every Honda dealer within 150 miles. Mike Grant represented Faulkner and he did a great job. He was friendly and understanding throughout the entire process. I g dealer within 150 miles. Mike Grant represented Faulkner and he did a great job. He was friendly and understanding throughout the entire process. I got the price I wanted, the options I wanted, and when I wanted it. If you are in the market for a Honda, I highly suggest you give Mike Grant a call, the least he can do is work up some numbers. More

Jim was an extremely personable sales consultant who made me feel at ease. He was knowledgable about the vehicle and answered all my questions. Not once did I feel any pressure and believe he did what he c me feel at ease. He was knowledgable about the vehicle and answered all my questions. Not once did I feel any pressure and believe he did what he could to get me the best deal. I would highly recommend contacting Jim if you want to have an overall pleasant experience in this process. Thanks Jim for helping me!! More

Mike Grant & Faulkner Honda are fantastic! Mike was VERY quick responding to e-mails & was able to meet my "out the door" price in order to get me into a 2014 Honda Odyssey (which I love!) After agree VERY quick responding to e-mails & was able to meet my "out the door" price in order to get me into a 2014 Honda Odyssey (which I love!) After agreeing on a price through a few e-mails & phone calls, my husband and I drove 2 1/2 hours to deal with Faulkner. No dealership in our area could get us to a price that worked for us.....but Faulker & Mike were able to do so! When we arrived, Mike was ready for us....no wait! He was extremely knowledgeable about all the options in the Odyssey & was very thorough with the explanations of the cars bells & whistles! I've purchased 3 new vehicles in the 5 years....and this was by far my best experience yet! I would definitely recommend Mike Grant & Faulkner Honda to anyone who is in the market for a new car! More

This was our first time buying a car over the internet without seeing it. The experience was straight forward and easy including a valuation of our trade. Suljo was very helpful. He responded quickly t without seeing it. The experience was straight forward and easy including a valuation of our trade. Suljo was very helpful. He responded quickly to emails and calls. He was patient in answering all of our questions in a friendly manner. Also, the Business Manager was friendly and provided clear financing information. In fact, he helped us find a great a interest rate. Also, I was surprised that Faulkner delivers cars to your home. The person delivering the car was friendly and informative. He made the paperwork simple and understandable. We were able to complete all the paperwork at our kitchen table with no problems. If you are nervous about buying a car over the internet, you don't need to be if buying from Faulkner Honda. Suljo is a great sales rep to work with when buying. Best to you in your car shopping. Ron and Kathy Erie, PA More

a great car at a good price. jim collins is one of the nicest, most personable salesmen you will meet. while i did hit a few stumbling blocks due to a two-state transfer, mr stephen balaban was an absolu nicest, most personable salesmen you will meet. while i did hit a few stumbling blocks due to a two-state transfer, mr stephen balaban was an absolute terminator hacking through red tape and going above and beyond to get the details settled. his committed service is truly an asset both to the dealership and each and every customer he takes such care of. gentlemen like this are few and far between. thanks again to the men and women at faulkner honda. More

In 2001, I leased an Accord from Bobby Rahal Honda. At lease expiration, they were less than helpful, and basically refused to budge off MSRP on a new accord. So, I went to Faulkner, met Mike, and purcha lease expiration, they were less than helpful, and basically refused to budge off MSRP on a new accord. So, I went to Faulkner, met Mike, and purchased a 2004 Accord after some minor negotiating. I was probably there less than 2 hours between a test drive and delivery! Great work! After flood damage to my Accord a year later, I went to purchase the same car, and called Bobby Rahal first. I told them what I wanted (same car, but 2005) and how much I wanted to pay (same as previous car). They actually said no (something about prices changing year to year and they would loose money). For the record, between depreciation and flood damage deductible, I lost money; I wasn't getting a 'free' new car. Anyway, I called Mike, and he came through, selling me exactly what I wanted for the price I wanted. So Faulkner is my go to dealer. Its also worth noting that Faulkner service is reasonable and convenient. They definitely get my maintenance and repair work. More

I thought the service was excellent; I could not ask for a better experience for my first time buying car. I thought I could not buy the car because of my paperwork issue; however Troy was very helpful and a better experience for my first time buying car. I thought I could not buy the car because of my paperwork issue; however Troy was very helpful and able to help me out. And the paper issue resolved more smoothly than I thought. Last but not least; I love my Honda Accord 2013. More