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Faulkner Chrysler Dodge Jeep Ram FIAT
Mechanicsburg, PA
387 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 387 reviews
February 03, 2015
Customer service above and beyond the call of duty I've generally had good experiences purchasing previously owned low mileage vehicles in the past, partly because I begin searching before I find mysel I've generally had good experiences purchasing previously owned low mileage vehicles in the past, partly because I begin searching before I find myself in a bind which in turn allows me to be selective. When I recently began looking for a reliable all or 4 wheel drive SUV type vehicle for my son to take to college in the fall, I decided to put out feelers via the internet in order to minimize the leg work since my free time is extremely limited. I never expected a salesperson to show up at my office with a vehicle meeting my specific criteria, so that I could " see if I might be interested". However, this is what Elliott did and a few hours later my son and I met him at Faulkner Dodge Ram and finalized the sale ( which by the way required Elliott to stay beyond their closing time ). Truly the best car buying experience I've ever had. Service above and beyond! More
by 2thmovr
Employees Worked With
Elliott Loving
February 02, 2015
Great service! I needed a used car in a certain price range and he found me exactly what I asked for. The service was great and I would go back there again. I needed a used car in a certain price range and he found me exactly what I asked for. The service was great and I would go back there again. More
by Mstetler
Employees Worked With
Elliot, Loving
February 01, 2015
Great buying experience, great price! If you are looking for a no hassle well-priced deal and a great buying experience, go to Faulkner Dodge Ram and ask for Elliott. I was searching for If you are looking for a no hassle well-priced deal and a great buying experience, go to Faulkner Dodge Ram and ask for Elliott. I was searching for a Ram Crew Cab and knew exactly what options and color I wanted. I had either called or visited approximately 10 dealerships local to my house but didn't think the deal was right. I do a lot of research on vehicles when i buy and compare dealership prices and knew what vehicle I was going after before I started looking. I spoke with Elliott a few days before I drove to the dealership and basically gave him my no xxxxxxxx summary of how I've been searching, what I'm looking for, and how I'm ready to buy if the price is right. I knew prior to driving 2.5 hours that this was probably going to be where I was going to buy. I was prepared to visit a dealership in Maryland and one in West Virginia, but was happy with the trade in and purchase price so I bought at Faulkner. I highly recommend this dealership. Again, stop and see Elliott and he will make sure you find the right vehicle for you at a great price. More
by SAS
Employees Worked With
Elliott Loving
November 05, 2013
This was the second time I went to the dealer. The first time was about 10 years ago. We couldn't come to a deal. So one month ago I wanted a Ram truck. Looked on line to see what trucks were out there. time was about 10 years ago. We couldn't come to a deal. So one month ago I wanted a Ram truck. Looked on line to see what trucks were out there. Found a truck I wanted at CVM. I talked to Bob Hennion on the phone. He had me come down at 6:00 pm to meet. Well when I got there Bob was to busy to help me. So he put me with Steve Troutman. I got the feeling that they really didn't want to help me. They came back with there offers on the truck and the payment was to high. They were trying to charge me the $1000 destination charge. This is all ready in the price of the truck. I wanted to drive one of the trucks. So I had to ask. they put me in a truck that was different then the one I wanted and I couldn't drive it very long. Steve wanted to go home. This is one of the worst dealers. I will never go back to CVM again. I did get a new Ram truck from E-town Ram. More
by mazdaspeed123
Employees Worked With
Bob Hennion, Steve Troutman
October 23, 2013
Ian took the time to understand exactly what I wanted and the price range I wanted to stay in. He took extra time after his shift was over to stay and continue to help us look at the vehicles we were interes the price range I wanted to stay in. He took extra time after his shift was over to stay and continue to help us look at the vehicles we were interested in until we decided on the one that we finally purchased. Ian also took time to help a friend of mine that was also looking for a car. Ian shows a lot of interest in his job and isn't pushy like I have experienced at other dealerships. More
by akreiser24
Employees Worked With
Ian Yerges, Ian Yerges
October 04, 2013
One morning while shifting into drive from taking my child to school, my van's gear shift knob came off in my hand. That was a first. I put it back on and was able to drive home, although it was very child to school, my van's gear shift knob came off in my hand. That was a first. I put it back on and was able to drive home, although it was very loose and not affixed. I called Kate Reed and told her my unusual story. Kate is aware of my husband's medical condition and that I must have our van in order to transport him and his chair. She told me to bring it in ASAP and once I was there it was discovered that the allen screw had come loose. Todd put it back on for me and in less than 15 minutes I was happily on my way home. Thanks Kate! More
by mamadoctwo
Employees Worked With
Kate Reed
September 01, 2013
Service is awesome, Josh is very friendly and he cares I love my new car which Tim helped us choose and buy, very thankful and very happy with cvm dodge all 10 stars :) from me. A.J. love my new car which Tim helped us choose and buy, very thankful and very happy with cvm dodge all 10 stars :) from me. A.J. More
by AllyDenny0809
Employees Worked With
Josh Thumma
July 01, 2013
My experience with CVM Dodge was awesome. Not only did I find the ultimate car I wanted but, my salesperson Tracy was exceptional. She had to get my car from another dealership because someone else was buyi find the ultimate car I wanted but, my salesperson Tracy was exceptional. She had to get my car from another dealership because someone else was buying the same Dart. She sent two people to western PA to pick up my car the same day. I didn't have to wait for it. The customer service I received from everyone there was 1st class. Tracy also made sure I understood how all the electronics on the car worked before I left. I would definitely buy another car from Tracy and the CVM Sales Team! Incredible experience…my kids even want to come back whenever I get it serviced so they can play with the dealer’s 3 dogs! Friendliest place to do business – I will tell all of my friends. More
by cocobop
Employees Worked With
Tracy
May 20, 2013
I entered your dealership pre approved for my loan, knew the car I wanted, knew the "market price". All I asked was not to have my time wasted. I walked Steve straight to the car I wanted, told him I was the car I wanted, knew the "market price". All I asked was not to have my time wasted. I walked Steve straight to the car I wanted, told him I was willing to take it home that day. I met Jeff in passing as he emphasized he was the "boss". From here everything went down hill. My they offered the car for $2000 under sticker which was still 4000 more than any of the other dealers were offering. They had to play the "ill talk to the boss" game. I went to my car and retrieved the number from the other dealer on a car not optioned as I wanted and they got to $900 more that them. I was ok with that, you got to make some money. I offered to finance through them if they gave back some for the profit they would make off that and they denied making money from financing.....LIES... We all know you do. But hey you had the car I wanted, I was willing to play. Then the games really started, I asked about the military and vw rebates. OH,you already included them. I asked how Steve how he knew I had a VW and he said he saw me drive in and added it in already. i asked him what color my car was, or the type, or even where I parked.... He chuckled and said "you got me there". Which to me sounded like I am a liar trying to steal from you. I got those rebates added then came the we will give you book for your trade. They offered me four thousand under book. I asked what book that came from they didn't know... And they have a VW dealership right there. Really... More wasting my time. Having had it with lies and deception, I left. They called and offered a few more grand on the trade but by then I was willing to pay more for the car from a more reputable dealer. You have a good product, why all the old school snake sales games. imagine what they will do to your mom/dad/daughter/son when they try to deal their if they are not weary! I am sure you will take this comment down on this sight that obviously provided only great reviews, luckily I have saved this and will repost it over and over More
by Oliver128
Employees Worked With
Steve Troutman
April 26, 2013
We just bought our second new van. We are very pleased with the experiences we have had with the sales and service staff. The sales staff is helpful without being pushy and the service departmen is excel with the experiences we have had with the sales and service staff. The sales staff is helpful without being pushy and the service departmen is excellent. More
by jeffdar
Employees Worked With
Ed Post, Kate Reed, Josh Thumma
