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Faulkner Chrysler Dodge Jeep Ram FIAT

Mechanicsburg, PA

4.5
387 Reviews

6643 Carlisle Pike

Mechanicsburg, PA

17050

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Showing 387 reviews

February 03, 2015

Customer service above and beyond the call of duty I've generally had good experiences purchasing previously owned low mileage vehicles in the past, partly because I begin searching before I find mysel More

by 2thmovr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elliott Loving
February 02, 2015

Great service! I needed a used car in a certain price range and he found me exactly what I asked for. The service was great and I would go back there again. More

by Mstetler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elliot, Loving
February 01, 2015

Great buying experience, great price! If you are looking for a no hassle well-priced deal and a great buying experience, go to Faulkner Dodge Ram and ask for Elliott. I was searching for More

by SAS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Elliott Loving
November 05, 2013

This was the second time I went to the dealer. The first time was about 10 years ago. We couldn't come to a deal. So one month ago I wanted a Ram truck. Looked on line to see what trucks were out there. More

by mazdaspeed123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob Hennion, Steve Troutman
October 23, 2013

Ian took the time to understand exactly what I wanted and the price range I wanted to stay in. He took extra time after his shift was over to stay and continue to help us look at the vehicles we were interes More

by akreiser24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Yerges, Ian Yerges
Oct 24, 2013 -

Faulkner Chrysler Dodge Jeep Ram FIAT responded

Thank you for the awesome review. Ian is indeed a wonderful sales associate. He takes the time to get to know you and works extra hard to find the right vehicle at the right price. I am so proud that you acknowledged his great service. Your referrals would be truly appreciated and would mean so much to Ian. Happy motoring! Monique Ullom, President

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October 04, 2013

One morning while shifting into drive from taking my child to school, my van's gear shift knob came off in my hand. That was a first. I put it back on and was able to drive home, although it was very More

by mamadoctwo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kate Reed
Oct 21, 2013 -

Faulkner Chrysler Dodge Jeep Ram FIAT responded

Thank you for the review! We truly appreciate your business and love that you enjoy our service. Kind regards, Monique Ullom, President

September 01, 2013

Service is awesome, Josh is very friendly and he cares I love my new car which Tim helped us choose and buy, very thankful and very happy with cvm dodge all 10 stars :) from me. A.J. More

by AllyDenny0809
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Thumma
Sep 06, 2013 -

Faulkner Chrysler Dodge Jeep Ram FIAT responded

Thank you for the great review! John and Tim are really special people that care about our customers and their happiness. Enjoy your new ride! All the best, Monique Ullom, President

July 01, 2013

My experience with CVM Dodge was awesome. Not only did I find the ultimate car I wanted but, my salesperson Tracy was exceptional. She had to get my car from another dealership because someone else was buyi More

by cocobop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy
May 20, 2013

I entered your dealership pre approved for my loan, knew the car I wanted, knew the "market price". All I asked was not to have my time wasted. I walked Steve straight to the car I wanted, told him I was More

by Oliver128
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Troutman
Jun 03, 2013 -

Faulkner Chrysler Dodge Jeep Ram FIAT responded

Dear Oliver128, It is our sincere desire for our customers to leave CVM with a memorable and happy experience. I truly apologize that your experience fell so short of your expectations … and ours. Furthermore, I feel horrible that you left here feeling that we do not value you or your business and that we were trying to take advantage of you. Because you were wearing your uniform when you were in our dealership we knew to use the military rebate and because you had discussed with Steve that your daughter was buying your Volkswagen CC we were able to include the VW conquest rebate without a discussion with you prior. After we had reached an agreement to sell you the Challenger below invoice you called your daughter to work out her buying your trade. At that time, you found out she could not afford it and decided to trade it in. We are a Volkswagen dealer so we do have some expertise with this vehicle. We offered average wholesale value for your trade with higher than normal mileage and a manual transmission. You wanted retail plus. We had no way to over-allow on your trade since we had offered you the redline Challenger at our cost. Our sales manager got in touch with me 10 minutes after you left and I told him to try to make the deal work. We called with an offer of $18,000 for your trade which you declined. You were traveling from the Pittsburgh area and had been to several other dealers and you were unable to make a deal. Your experience with our sales department is something quite unusual for us. As I stated earlier our goal is happy customers. Due to your unfortunate incident we took the opportunity to teach and show our sales team that communication is key and not to assume that a customer understands our business. It is easy to become complacent and think that your work is not important. Comments such as yours help bring the reality of their work into perspective. I wish you the best of luck finding a vehicle and a dealership that will fit your needs. Regards, Monique Ullom, President

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April 26, 2013

We just bought our second new van. We are very pleased with the experiences we have had with the sales and service staff. The sales staff is helpful without being pushy and the service departmen is excel More

by jeffdar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Post, Kate Reed, Josh Thumma
Apr 26, 2013 -

Faulkner Chrysler Dodge Jeep Ram FIAT responded

Thanks for sharing your experience with us here on DealerRater! We're glad Tim & Ed took great care of you, and your repeat business means the world to us. Take care! Warm regards, Monique Ullom, President

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