Faulkner Chrysler Dodge Jeep Ram FIAT

Everyone in both the parts and service department were extremely helpful and went out of there way to accommodate me!! extremely helpful and went out of there way to accommodate me!! More

Great experience and best pricing around. I would definitely recommend them to anyone looking for a wrangler. I would definitely recommend them to anyone looking for a wrangler. More

I arrived without an appointment asking for help, because my tires needed air. The staff was so considerate to check the tires for leaks, add air, check the car for winter readiness. They answered my quest my tires needed air. The staff was so considerate to check the tires for leaks, add air, check the car for winter readiness. They answered my question about the recall on my vehicle. More

Horrible communications with service technicians. Nobody listens. Very difficult process to get service there. Always 3 weeks out for just a simple oil change or Inspection. Just wow! Nobody listens. Very difficult process to get service there. Always 3 weeks out for just a simple oil change or Inspection. Just wow! More

Ram 1500 - $165 for an oil change and tire rotation! My fault for not asking when I dropped it off but excuse me if I didn't think it would be that high. Mopar has coupon on the Ram.com website. They h My fault for not asking when I dropped it off but excuse me if I didn't think it would be that high. Mopar has coupon on the Ram.com website. They had a premium synthetic oil change for $59.99 but I didn't submit the coupon when I dropped it off so it was a $119.99 oil change with a $34.99 tire rotation. Live and learn because it is a dealership so should have known! I mean the full MSRP price on vehicles isn't enough revenu. Soap box here..Go somewhere else...unless you don't care. More

This dealership is run very poorly. I purchased a Wrangler from them and had a scheduled delivery. It took over 3 hours for them to get my paperwork done when they already had all the i I purchased a Wrangler from them and had a scheduled delivery. It took over 3 hours for them to get my paperwork done when they already had all the information needed. I decided to give them a second chance because that had a car I wanted coming in. I gave them a deposit on the incoming car in December of 2022, the car was due in the spring. I reached out to the salesperson in June as I had not heard anything. He said the cars were taking longer to come in but it should be soon. He then reaches out July 25 by text and tells me the car came in and they sold it to someone else. They had my deposit for over 7 months, sold the car out from under me, and not even a call from management. I am official done with Faulkner CDJR. More

Steph was outstanding came out in the rain to greet me and helped me find the Cherokee that I was looking for. Wasn't planning on purchasing that day since they were busy. But Steph was able to make every and helped me find the Cherokee that I was looking for. Wasn't planning on purchasing that day since they were busy. But Steph was able to make everything come together so I purchased it. The whole Faulkner staff then got the financing done and prepared my new Cherokee for me to take home with me. More

Purchased a dodge ram 2500, used, and promised over and over that it was in great shape and safe - vehicle hadn't been run through their shop yet when we went to look at it. Assured over and over that befo over that it was in great shape and safe - vehicle hadn't been run through their shop yet when we went to look at it. Assured over and over that before we would be able to take home, they would run it through their shop and inspect. Needed manifold/exhaust work - which they did send out and have done. After putting $10,000 (yes - 10,0000), had to wait a month and a half to get. Fadt forward to now - 7 months later, less than 2500 miles we have put on it. Took four new tires and when driving after they were installed the vehicle was running a very hard and heavy took back to where we got the tires and they put on the lift. There was so much under the hood and the suspension system that they said should never have passed inspection. Repairs were made with used parts, or not even made. To the tune of $3,000 we had it repaired where we purchased the tires because it was not safe to drive until those repairs were made. Contacted Faulkner because of misrepresentation issues, the used car sales manager has yet to return our phone call after first speaking to me and then calling my husband. The regional manager has called once, promised to get back by the end of the week and that was four days ago and still no call back. I would advise to never ever ever go to this place. We are seeking legal advice because this is just ridiculous! More

FIND ANOTHER DEALER! If I could give less than 1 star I would! ALL they care about is money, don't let them fool you with the "90 years of customer service" I've spoken If I could give less than 1 star I would! ALL they care about is money, don't let them fool you with the "90 years of customer service" I've spoken to several former employees since my dreadful experience and they ALL have said they have 1 way of doing things, getting the most money from you no matter. They do not give options. Don't go in with a plan because they will only show you the plan they come up with. Avoid the sales manager Danny. He likes to tell you one thing and then say he never said it and gaslight you into thinking you're putting words into his mouth, even when I had the text message to prove what he said. Seriously avoid Faulkner "to be sure" they will screw you over. More

Horrible customer service. Bought a dodge ram 2500 several years ago purchased extended warranty. Sold truck 3 weeks ago, been trying to get someone to return my call in the fi Bought a dodge ram 2500 several years ago purchased extended warranty. Sold truck 3 weeks ago, been trying to get someone to return my call in the finance office for 3 weeks now. Just left a message with the president of the company. Let's see if he will get this taken care of before I have to drive there. More