Faulkner Chrysler Dodge Jeep Ram FIAT

Horrible experience As many other reviews state, this dealership leaves a lot to be desired. Our Fiat was towed to this location on October 18th. In speaking with t As many other reviews state, this dealership leaves a lot to be desired. Our Fiat was towed to this location on October 18th. In speaking with the service advisor, our appointment was to be on October 30th however as time permitted they would work on it to repair a damaged oil pan. This was an insurance claim. Long story short we got the back finally on November 8th. It is nearly impossible to reach their service advisors as you remain in the queue indefinitely. Messages left with other areas of the company go unfulfilled. One time when I actually got through to someone in the Service area they put me on hold for over 12 minutes to be transferred to Gary, my assigned adviser. When the call finally went through I got his voice mail, which of course he didn't return the call. Status updates were few and far between and contained mis-leading information. On several occasions I was told that they were waiting for the insurance adjuster. In speaking with the adjuster, she was initially there around October 25th and gave the go ahead for repairs and also to replace the tire that was damaged. The original service document listed an incorrect part to be replaced, a transmission pan. She caught the error. At one point Gary said that they were having issues receiving parts. I checked online part sources and the needed parts were readily available and could be delivered within two days. On November 4th I was told that they were waiting for the wheel repair company who supposedly was called on 10/25. In speaking with Wheel Worx on November 5th, no such appointment had been made. On November 6th Gary advised that the tire wasn't holding air and that were again waiting for the insurance adviser to authorize replacement. Now the engine was put back in the car at this time however the tire was flat on arrival. Why wait 2 ½ weeks to address a known issue that would prevent final repairs from occurring? The insurance advisor had tried to reach Gary for 15 minutes in the queue but, as before, could not get through. She had previously authorized the tire replacement. I had also been told by a different service advisor at Faulkner that the car was not brought in on October 30th but was delayed due to them over scheduling other repairs and delaying our repair. When the car was finally done we picked it up Friday, November 8th. The cashier was basically dumbfounded at the lack of appropriate paperwork there. There was no pre-repair inspection report nor was the recommended optional repair list there. She even said that this was the worst paperwork she had ever seen. In speaking with the adjustor again, she was supposed to have received photos of the repair from Gary but as of November 11th, still had not. I recommended to Gary that they, as a dealership, look out their front windows across the street to Bobby Rahal dealerships to see how professional dealers treat their customers and service. His reply was that they have many more people working. Duh!!!! Perhaps Faulkner needs more employees to service their customers properly. Common sense. As a final thought, one of the worst parts of this was Gary's recommended repairs of almost $2000. Of course we declined and will take this to our local garage. One of these recommendations was replacing all 4 brakes at a cost of around $800. Other shops quoted $500 or less however I checked our last inspection report which was 8,000 miles ago and the brakes were 5b then so somewhat doubtful that this maintenance was critical. Another repair was to replace a valve cover gasket at a tune of about $400. The part is $25 and the repair time (Youtube video) puts it about 15-30 minutes. Perhaps since we didn't fall for the ruse and spend the extra $$$$ on the inflated repairs is why Gary was so unresponsive and the repair took 3 weeks? More

Poor servicr Towed the car in paid for the parts and 600 dollars labor to drive 8.5 mile then when I get there ask for manger told there is none then is guy claim Towed the car in paid for the parts and 600 dollars labor to drive 8.5 mile then when I get there ask for manger told there is none then is guy claim to be sales manger to GM to president of company .... then when ask what he is got mad and walk away cause was caught in lie and did not think he did ... but hope his ppl who stood there all knew he was busted and maybe they might think twice who they work for call still there waiting to be fixed on there bill after 3rd time More

BUYER BEWARE – THEY DID ZERO TO MAKE IT RIGHT – UNRESPONSIVE I purchased an 8-year old Acura MDX luxury SUV with about 100k miles at this dealership for $14k. I was told by the salesman that Faulker only sells I purchased an 8-year old Acura MDX luxury SUV with about 100k miles at this dealership for $14k. I was told by the salesman that Faulker only sells quality pre-owned vehicles. After 4 weeks of driving, I found out it consumed 1.6 quarts of engine oil in 1,400 miles, which is about 1 quart of oil every 900 miles. There is no way I would have bought this vehicle had I known this. I asked if I could trade it back in for something else in their inventory. They offered me $4,000 less than I paid, which would be a devastating loss to my family. Over the last two months, I left four voice messages for the pre-owned sales manager to return my call. I heard nothing. I asked to speak to the general manager and have him paged. I got transferred to a secretary and left a message. I heard nothing. I sent two emails to the pre-owned sales manager, general sales manager, and the general manager. Still waiting for a response. I found out later that this was a common issue with Honda and Acuras in this timeframe. Faulker owns a Honda dealership, so I presume they were well aware of this common problem. When you have vehicles with a potential issue like this that can’t be detected until driven for 500 miles or so, you need to drive them a bit with staff before selling to the public to ensure that you aren’t selling a lemon to an unsuspecting customer. Faulker did zero to make it right for me. If they would have at least budged an inch to try to make things right, I would have more respect for this company. The worst part is that they wouldn’t even speak to me. If their response to this negative review says for me to call in and they will make it right, DO NOT BELIEVE IT! More

2nd bad experience Went to the dealership last evening to look at a specific Dodge Durango. Barry Miller, the salesperson assigned to me, went to look for the vehicle on Went to the dealership last evening to look at a specific Dodge Durango. Barry Miller, the salesperson assigned to me, went to look for the vehicle on his overflow lot even though I knew we were sitting right next to it in the showroom at his desk. I Went back and forth for numbers on the “new” Dodge Durango last evening with Barry. The number for the vehicle wasn’t great considering it was “new” with 4600 miles put on by the manager(s). The trade value they gave me was brutal. They really weren’t willing to work with me at all on trade value or the price of the vehicle. Despite being told Barry has been doing this for 23 years and him inviting me to leave the dealership multiple times as if I was the one being unreasonable, we did manage to come to an agreement on an out the door sale price last evening around 7:30. 30 minutes before they close. I was told they couldn’t get ahold of the banks for funding, even though I had come in with my own Financing lined up. Barry told me he’d get ahold of me this morning to let me know about the ventilated seats, that were on the window sticker and we couldn’t find in the uconnect system, and that he’d get ahold of me probably around noon to let me know if one of their banks would finance at a lower rate than my own bank would. Never received any correspondence today. More

Not helpful in an emergency I have been a customer for 8 years. Not anymore. My van wouldn't start, so I had the vehicle towed there on Mother's Day. When I called this AM, the b I have been a customer for 8 years. Not anymore. My van wouldn't start, so I had the vehicle towed there on Mother's Day. When I called this AM, the best they could do is say there were a lot of people in front of me. They might be able to look at it next Monday. When my husband called, he was told they might be able to look at it at the end of the day but no guarantees. They didn't even offer to arrange for a rental car. All I needed was an estimate, which they have no problem providing when I take it in for an oil change. But today because I didn't have an appointment and I was an inconvenience to them, they couldn't be bothered to even return an initial text message and phone call. Not acceptable! More

Funny How All the good reviews are with CVM and not Faulkner Painful to say the least and they don't care about the customer. My Wife and I both had negative sales experiences there Vs when it was CVM and we bo Painful to say the least and they don't care about the customer. My Wife and I both had negative sales experiences there Vs when it was CVM and we both went to Brenner and purchased Jeeps. Staff constantly moves on. Sales staff does not know their product and now we go to Stetler Dodge for our next new cars. More

Don't buy here. Lemons and poor service. I bought a used Chevy Colorado here. I had the truck not even a month before the tailpipe rusted off. Took it to our local garage and was told it woul I bought a used Chevy Colorado here. I had the truck not even a month before the tailpipe rusted off. Took it to our local garage and was told it would be $500 to replace the tailpipe/muffler because they were rusted out. This was something that should have been caught during inspection so I tried calling Faulkner about having them fix it for free since it was inside 90 days and under 3K miles. I got the constant run around and no answers from anyone. Tried calling the used cars manager and he was useless. I left him a vm and when was a good time to call and when I wouldn't be available. Of course he calls when I specifically said I wasn't available. They wanted no responsibility for it. No redeeming qualities with this place. Save yourself the hassle and go to a different dealer. There are plenty of them and this is by far the worst one I've dealt with. Letting all my friends and family to avoid this place like the plague. More

They never answer the phone Every time I have had to make an appointment with the dealer I feel like I am on mission impossible. I have to drive to the dealership each of the las Every time I have had to make an appointment with the dealer I feel like I am on mission impossible. I have to drive to the dealership each of the last six times with 2 cars I own. I miss CVM as Faulker = I don't car in customer service under Wikipedia. Every time I go back it is all new faces. Maybe the Service Manager who was from the Honda dealership hates the product line and was told in confidence from one of their mechanics. More

Horrible experience The Finance Manager, Derek, is the only redeeming quality about this "dealership." Two weeks ago, I spent over $20,000 on the exact truck I'd b The Finance Manager, Derek, is the only redeeming quality about this "dealership." Two weeks ago, I spent over $20,000 on the exact truck I'd been looking for. Obviously, I knew that used trucks have quirks, and was prepared for that. What I was not prepared for was the sheer mess this dealership was. Some of the quirks were minor scratches and dents, which I was fine with. Also, the tires were badly worn, and in need of replacement, which was also fine. After three days, and less than 30 miles, of the truck vibrating from what I was assuming was due to worn tires, I noted something significantly more disturbing. Three of the lug nuts on the front right tire were loose enough to be unscrewed by hand. I had contacted the salesman shortly after, letting him know about the incident. Instead of an apology and an offer for an inspection to make sure nothing else was wrong, I simply got " I will let service know, glad it didn't turn into a big problem." Another week goes by of the same vibrations until I can get time off of work to put new tires on the truck, hoping that the issue would be resolved by a new set of properly maintained tires. No such luck. So I brought it to the attention of the salesman, and he politely told me to bring it in, and somebody would be there to take a look at it. Following is where a mediocre experience turned worse. This afternoon I brought the truck in. A man who I assume was the manager (never introduced himself) approached me and told me he test drove it, and that the tire shop had failed to balance the new tires. I informed him that no, it was not a balancing issue. Having ridden in, and driven trucks with over-sized tires since I was a kid, I know what a balancing issue is. This truck has something more seriously wrong than a balancing issue. Out of balance tires don't throw the truck into the other lane while turning. He was a bit taken aback and rudely told me that he had driven it, and knows what he's talking about, but he is willing to have someone look at it. I was more than accepting of that, and asked for a loaner truck to work out of for the day that it was being looked at. Even more rudely, he informed me that he wouldn't give me a loaner truck, but "something to drive" instead. After telling him that I needed a truck for work, which is why I bought one to begin with, he basically told me that it wasn't his problem and I'd have to take what I could get. After that I was more than a bit agitated and told him that chances are, if the lugs weren't falling off when I bought the truck, chances are, it wouldn't be having issues now. I was ever-so-convincingly assured by him that "they were tight, I have no documentation that they were ever loose, and that my guys don't make mistakes." After I could get over the shock of him telling me that I can't tell the difference between a tight and loose lug nut, that the text I was trying to show him was somehow photo-shopped, and that his guys are the best darn mechanics on the planet, I told him that I did have documentation, and no fewer than 5 of my co-workers observed the lug nuts almost falling off of the lug. That was when he informed me that he didn't have time for this, and reaffirmed that in his not-so-expert opinion that it was simply a balancing issue. My story echos many other reviews, and I should have listened to them and steered clear. I didn't, and now I get to go through the headache of fixing a truck that should have never left the dealership in the condition it was in. Don't make the same mistake I did. Save yourself the time, hassle, headaches, and money. Find a dealership that values your business, and purchase from them. More

Very Good. I found their selection of under 10K vehicles to be very good quality and reasonably priced. Found the vehicle on the web site, took a test drive an I found their selection of under 10K vehicles to be very good quality and reasonably priced. Found the vehicle on the web site, took a test drive and drove it off the lot the same day. -Lindsey Morris More