Faulkner Chrysler Dodge Jeep Ram FIAT

Ram 1500 - $165 for an oil change and tire rotation! My fault for not asking when I dropped it off but excuse me if I didn't think it would be that high. Mopar has coupon on the Ram.com website. They h My fault for not asking when I dropped it off but excuse me if I didn't think it would be that high. Mopar has coupon on the Ram.com website. They had a premium synthetic oil change for $59.99 but I didn't submit the coupon when I dropped it off so it was a $119.99 oil change with a $34.99 tire rotation. Live and learn because it is a dealership so should have known! I mean the full MSRP price on vehicles isn't enough revenu. Soap box here..Go somewhere else...unless you don't care. More

This dealership is run very poorly. I purchased a Wrangler from them and had a scheduled delivery. It took over 3 hours for them to get my paperwork done when they already had all the i I purchased a Wrangler from them and had a scheduled delivery. It took over 3 hours for them to get my paperwork done when they already had all the information needed. I decided to give them a second chance because that had a car I wanted coming in. I gave them a deposit on the incoming car in December of 2022, the car was due in the spring. I reached out to the salesperson in June as I had not heard anything. He said the cars were taking longer to come in but it should be soon. He then reaches out July 25 by text and tells me the car came in and they sold it to someone else. They had my deposit for over 7 months, sold the car out from under me, and not even a call from management. I am official done with Faulkner CDJR. More

Steph was outstanding came out in the rain to greet me and helped me find the Cherokee that I was looking for. Wasn't planning on purchasing that day since they were busy. But Steph was able to make every and helped me find the Cherokee that I was looking for. Wasn't planning on purchasing that day since they were busy. But Steph was able to make everything come together so I purchased it. The whole Faulkner staff then got the financing done and prepared my new Cherokee for me to take home with me. More

Purchased a dodge ram 2500, used, and promised over and over that it was in great shape and safe - vehicle hadn't been run through their shop yet when we went to look at it. Assured over and over that befo over that it was in great shape and safe - vehicle hadn't been run through their shop yet when we went to look at it. Assured over and over that before we would be able to take home, they would run it through their shop and inspect. Needed manifold/exhaust work - which they did send out and have done. After putting $10,000 (yes - 10,0000), had to wait a month and a half to get. Fadt forward to now - 7 months later, less than 2500 miles we have put on it. Took four new tires and when driving after they were installed the vehicle was running a very hard and heavy took back to where we got the tires and they put on the lift. There was so much under the hood and the suspension system that they said should never have passed inspection. Repairs were made with used parts, or not even made. To the tune of $3,000 we had it repaired where we purchased the tires because it was not safe to drive until those repairs were made. Contacted Faulkner because of misrepresentation issues, the used car sales manager has yet to return our phone call after first speaking to me and then calling my husband. The regional manager has called once, promised to get back by the end of the week and that was four days ago and still no call back. I would advise to never ever ever go to this place. We are seeking legal advice because this is just ridiculous! More

FIND ANOTHER DEALER! If I could give less than 1 star I would! ALL they care about is money, don't let them fool you with the "90 years of customer service" I've spoken If I could give less than 1 star I would! ALL they care about is money, don't let them fool you with the "90 years of customer service" I've spoken to several former employees since my dreadful experience and they ALL have said they have 1 way of doing things, getting the most money from you no matter. They do not give options. Don't go in with a plan because they will only show you the plan they come up with. Avoid the sales manager Danny. He likes to tell you one thing and then say he never said it and gaslight you into thinking you're putting words into his mouth, even when I had the text message to prove what he said. Seriously avoid Faulkner "to be sure" they will screw you over. More

Horrible customer service. Bought a dodge ram 2500 several years ago purchased extended warranty. Sold truck 3 weeks ago, been trying to get someone to return my call in the fi Bought a dodge ram 2500 several years ago purchased extended warranty. Sold truck 3 weeks ago, been trying to get someone to return my call in the finance office for 3 weeks now. Just left a message with the president of the company. Let's see if he will get this taken care of before I have to drive there. More

Bait and switch. Truck advertised having 3000 miles actually has 8000. Then after confirming truck is there and ready. I drive 3 hours rough trip and I get there and I am told truck is in body shop. Th actually has 8000. Then after confirming truck is there and ready. I drive 3 hours rough trip and I get there and I am told truck is in body shop. The was supposed to be certified but it’s in body shop. Hmmm don’t waste your time like I did More

Worst service department ever!I was given 4 free services with purchase of new jeep rubicon!you get what you pay for!it won't be back. They take 3 hours for oil change. They over filled my oil and give me ha with purchase of new jeep rubicon!you get what you pay for!it won't be back. They take 3 hours for oil change. They over filled my oil and give me hard time when I told them!today is will be draining my oil to proper leve!do not trust them! More

Had my Jeep Liberty towed to Faulkner due to a non-start issue where the vehicle would make a single "click" when turning on the ignition. I called the next day to ensure the vehicle was properly received, issue where the vehicle would make a single "click" when turning on the ignition. I called the next day to ensure the vehicle was properly received, and was told the earliest this vehicle could be looked at was 2 weeks. After 2 weeks, I followed up and spoke to Kris. She was a true advocate for me, however, there was a technician who took off during my vehicle's third week of being at the shop. I was told a technician could take the vehicle over the weekend (going in to week #4), but this did not happen either. Kris worked with me the following week once a technician was able to replicate the issue, but there was an issue ordering parts, and I was told I would not have my vehicle back until November 2nd (7 weeks from the time it was dropped off). To her credit, Kris advocated hard on my behalf to find a solution to get me a vehicle. Unfortunately, the best her management was willing to do was split the cost of a rental car at $40/day. This was completely unacceptable given the inflated dealership cost I would already be fronting to have this issue fixed (and fingers crossed this is the ONLY issue and no other underlying issues causing the starter motor to fail). Amazingly, the part and installation was completed. Kris was gracious enough to apply a 10% discount for my patience, but this entity as a whole has lots of issues surrounding staffing and adequate solutions to getting customers into vehicles while they wait for service. Furthermore, management has no regard for their customers when their only vehicle is at the shop. The only reason I am giving 2 stars for this is because Kris went far and above over her role to not only hear my frustrations, but fight on my behalf. This woman is the best customer service rep this company has, and any other dealerships in central PA would be lucky to have her working for them. If her management team cared a single percentage point for her customers as she does, this whole situation could have been resolved without all the frustration I suffered. If you are willing to go nearly 5 weeks without a car and be overcharged, go ahead and bring your vehicle here. Otherwise, have it towed to a mom and pop shop who can diagnose and have the car back within a full week, for almost half the price. More

Service is the worst, attitude from the advisor because they were busy. The express lane is a joke, don’t let them sell you a maintenance package they are “too busy” to perform. I bought a car from them tw they were busy. The express lane is a joke, don’t let them sell you a maintenance package they are “too busy” to perform. I bought a car from them two years ago and service was a little disappointing, but it has gotten extremely bad and I will not return. I went in for an oil change and planned on possibly trading my car in on something newer, the sales person came off as rude even lied about what vehicles were on the lot, he tried to pass me off to the dealer down the street even though the 4Runner I was looking for was in the second row of his lot. F this place it needs complete restaffing, just a bunch of people with jobs that don’t want to do them. More