Faulkner Chrysler Dodge Jeep Ram FIAT

Had my Jeep Liberty towed to Faulkner due to a non-start issue where the vehicle would make a single "click" when turning on the ignition. I called the next day to ensure the vehicle was properly received, issue where the vehicle would make a single "click" when turning on the ignition. I called the next day to ensure the vehicle was properly received, and was told the earliest this vehicle could be looked at was 2 weeks. After 2 weeks, I followed up and spoke to Kris. She was a true advocate for me, however, there was a technician who took off during my vehicle's third week of being at the shop. I was told a technician could take the vehicle over the weekend (going in to week #4), but this did not happen either. Kris worked with me the following week once a technician was able to replicate the issue, but there was an issue ordering parts, and I was told I would not have my vehicle back until November 2nd (7 weeks from the time it was dropped off). To her credit, Kris advocated hard on my behalf to find a solution to get me a vehicle. Unfortunately, the best her management was willing to do was split the cost of a rental car at $40/day. This was completely unacceptable given the inflated dealership cost I would already be fronting to have this issue fixed (and fingers crossed this is the ONLY issue and no other underlying issues causing the starter motor to fail). Amazingly, the part and installation was completed. Kris was gracious enough to apply a 10% discount for my patience, but this entity as a whole has lots of issues surrounding staffing and adequate solutions to getting customers into vehicles while they wait for service. Furthermore, management has no regard for their customers when their only vehicle is at the shop. The only reason I am giving 2 stars for this is because Kris went far and above over her role to not only hear my frustrations, but fight on my behalf. This woman is the best customer service rep this company has, and any other dealerships in central PA would be lucky to have her working for them. If her management team cared a single percentage point for her customers as she does, this whole situation could have been resolved without all the frustration I suffered. If you are willing to go nearly 5 weeks without a car and be overcharged, go ahead and bring your vehicle here. Otherwise, have it towed to a mom and pop shop who can diagnose and have the car back within a full week, for almost half the price. More

Service is the worst, attitude from the advisor because they were busy. The express lane is a joke, don’t let them sell you a maintenance package they are “too busy” to perform. I bought a car from them tw they were busy. The express lane is a joke, don’t let them sell you a maintenance package they are “too busy” to perform. I bought a car from them two years ago and service was a little disappointing, but it has gotten extremely bad and I will not return. I went in for an oil change and planned on possibly trading my car in on something newer, the sales person came off as rude even lied about what vehicles were on the lot, he tried to pass me off to the dealer down the street even though the 4Runner I was looking for was in the second row of his lot. F this place it needs complete restaffing, just a bunch of people with jobs that don’t want to do them. More

DONT GO TO THIS SERVICE CENTER!!!!So I have a 2016 jku DONT GO TO THIS SERVICE CENTER!!!! So I have a 2016 jku rubicon with only 24,000 miles on it and the motor has a tick coming from the driver side o DONT GO TO THIS SERVICE CENTER!!!! So I have a 2016 jku rubicon with only 24,000 miles on it and the motor has a tick coming from the driver side of the engine. Not a big deal to me it’s fixable.. BUT what I do have a problem with is this service center and how messed up they are... So I called them in March ( some time in the 3rd week of March) to schedule a appointment to get this fixed under warranty. I told them that “I have a tick coming from the driver side of the motor” they said bring it in on April 5th and we will get you taken care of. April the 5th comes I pull up to the service door around 7am and they let me in. I then walk over to the row of guys sitting there. I tell the guy “im not in a rush but..I do need it back by this weekend” I also asked them to check out this noise coming from the bell housing.so leave and hear I’m thinking that since I scheduled an APPOINTMENT!! that they would be able to get it in same day or next day right...so Monday night comes and I get a phone call saying “hey there is a tick coming from the engine. We also checked in to that noise coming from the bell housing and we didn’t hear anything but it’s most likely the throw out bearing your hearing.... WE CAN REPLACE IT FOR YOU FOR $900 bucks”... I was like well if your “tech” said he can’t hear anything then why would I replace it? OH TO UP SELL I GOT YOU 😉... so after I said no I will wait till it fails completely.RIGHT THEN AND THEIR the guys attitude changed and was like ok “we will get this warranty work done”.. I was like ok. so Wednesday afternoon rolls around I hear nothing. Wednesday night I called.The guy was like “we still have to get it in.. it’s going to be a while because it’s going to take up a bay.. I wasn’t happy because what was the point of making a appointment then! WAIT A MINUTE they didn’t get the up sale and warranty work doesn’t pay as much as socking the customer directly.... so they pushed my Jeep aside to do other work... I’m not STUPID.... I worked in a dealership before... So I messaged them Thursday morning and told them I wasn’t happy and that I needed my Jeep fixed for this weekend... I never got an answer until later Thursday night saying it was in the garage and it would be done for Friday ok w.e thanks. so Thrusday night comes and I get a call saying your Jeep is done. but that was quick🤔. I pick it up and I drive home. I get home and it’s ticking the same if not worse!. I Immediately call them back and tell them it’s not fixed and I was dropping it off first thing Friday morning. So I pull up Friday morning and I walk in and the guy I was dealing with basically ignored me and I said hey did you get my video..he snapped and said yes I did. and walked out.. ohhhh ok thank you!!! Then the mechanic guy called me over and we walk out... he tryed telling me that that is normal and this and that I called b.s.. he then goes on and tells me they don’t replace all the rockers and lifted because the service bulletin says not to... wait the paper you gave me says you did 🤔.. so I tell them if there service paper was current and the top was just replaced then it’s got to be the head. He said no theses don’t have head failures... so what else’s would it be... ether you lied or you know the head is junk.. plus it on every dam web page you can find that the heads,rockers,and lifts go out... so he knew what the problem was and they just don’t want to fix it... because it takes time to do it and warranty work doesn’t pay as much as socking the customer directly... and I bet you if I said yes to them replacing the throw out bearing my Jeep would have been done ASAP! Because they could profit from it more... so anyways they took it back and here it is a week later no Jeep... and no answer on it...if this is how your going to treat customers then I won’t ever recommend this place for service.. I let Mopar/Jeep know already of this shady business.. because it’s crap. More

I should have seen ALL the red flags. I recently purchased a used 2016 Dodge Ram at this location. January 30th, to be exact. My wife and I did one last thorough inspection, before driving off the l purchased a used 2016 Dodge Ram at this location. January 30th, to be exact. My wife and I did one last thorough inspection, before driving off the lot. We uncovered quite a few issues, which we brought to the managers attention. There was a significant tear on the seat of the drivers side, which they claimed was already going to be taken care of before we purchased it. Not that big of a deal, but then we uncovered 2 REALLY big issues. The steering wheel cover to the airbag, was extremely cracked and damaged, (safety hazard), and you can tell that on both the headliner & the rear seats, that there was a really bad leak. We also discovered, that the heated drivers side seat did not work. After inspecting, the manager, Eric, gave a WE OWE, to have these issues fixed. He told us to just take the truck for the weekend, and on Monday we can bring it in, and all these issues would be rectified. RED FLAG #1. We should NEVER have been allowed to take that truck off the lot. There was a significant amount of snowfall that weekend, so on Monday, I reached out, and they had me wait until Thursday, the 4th of February, to bring it in. 5th came and went, I heard nothing, on the 6th I had to reach out to find out what the status was. I reach out to my assigned agent, and she had seemed confused that the manager, Eric, had not reached out to me (RED FLAG #2) as he told her he would, to explain that they would not have the checklist of issues resolved for at least a week. (RED FLAG #3). Michelle goes on to tell me that they would cover all costs, as they should, but that I should wait for my warranty to kick in (30 days) to get the heated seat fixed, because they already dished out $1,200 for the airbag. (RED FLAG#4). I did not get the truck back until February 12th, over a week from when I took it in. I get the truck back, and 3 days later, I notice the water stains have reappeared, and there is still a leak. I reach out, and they tell me to bring it back, not that day or even week, on February 25th. On the next day, I am told that the rear window is the issue, and it need to be replaced, but that cannot be done until Monday 3/1. Monday, I hear nothing, Tuesday, I hear nothing. I reach out on Wednesday frustrated and I’m told by Mike in service that they need to “figure out” how they are going to cover the cost. On Thursday I get a call explaining that they cannot get the glass replaced until the end of the month, and that there is mold in the headliner, and that it would need to be replaced as well. I’ve already made my first insurance payment, and car payment, and I haven’t had the truck for more then a week. I had 2 people that were going to buy trucks from this dealership, but obviously, I have told them to take there business somewhere else. If I could give them 0 stars, I would. To say I am frustrated, is an understatement. More

Completely unsatisfied talked to someone to schedule a test drive for the next day and was told if it gets sold I would receive a phone call. Never got any calls so I decided to double check so I called h test drive for the next day and was told if it gets sold I would receive a phone call. Never got any calls so I decided to double check so I called hours before my appointment. I was told the vehicle was still there and I would receive a call with more information. I tried calling 4 times and was never able to get ahold of someone so I decided to go(I also have over a hour drive) just to find out that the vehicle wasn’t their and was sold the first day I called. More

I purchased a 2019 FIAT X500, my wife thought the car was cute, eh, most cars today are the same. I called several times to set up an inspection, once I was hung up on the other time I went to voice mail, wi cute, eh, most cars today are the same. I called several times to set up an inspection, once I was hung up on the other time I went to voice mail, with no call back the other time I waited forever. I finally called the sales department, they took my information and I still didn't get a call back. I finally just dropped the car off. When I went to pick the car up. I walked in the door, A service tech looked at me, showed me his index finger and asked to wait a minute. He answered a call. Made a telephone call. Got up from his desk. Made more calls. Needless to say I waited several minutes. I was starting to get mad. Finally he looked up and me and said "Oh, have U been helped?" not sorry, but "OH" I said no. after a brief conversation. I was told "Just go over to the cashier, they have your keys." I was treated unprofessionally and poorly as a individual. The car was purchased there, and I did not get a wash or interior vacuum. I own a Honda and a Toyota from Rayhal and they wash an vacuum, during inspection, and their service department treats their customers with respect. DO not buy a car or have it serviced here, just go down the road you will be happier and U will be treated like a person. More

I leased a 2018 Ram for 2 years. During the 2-year period, service was great. Near the end of my lease I received several emails about my options. I was called by my sales person and informed her th period, service was great. Near the end of my lease I received several emails about my options. I was called by my sales person and informed her that I was returning the vehicle at the end of the lease as I had no further need for a truck. In the final months, I emailed the dealership several times and left numerous voice messages and nobody would get back to me. When I finally did get to speak to someone, I was told to just show up. When I showed up, I was ignored for 1/2 hour before anyone would help. I would never recommend this dealership to anyone wanting to lease or purchase a vehicle. Their customer service is less and helpful.. More

Bought a 2015 Chevy Trax in August 2019, They pushed the warranty and when I said no they sent in the manager to add some more pressure. I finally took the warranty. December 2019 the battery dies they ch warranty and when I said no they sent in the manager to add some more pressure. I finally took the warranty. December 2019 the battery dies they charged me $100 more than what my previous dealer quoted me. The warranty does not cover anything that is completely broken so if your rings are warped they won't replace them. I have called the service dept several times to ask questions and left messages with no call back. If you are getting your car fixed under warranty plan on being without a car for a week if not more as the warranty cars are last in line. The service dept is rude and they don't listen to anything you tell them. If I could leave a zero I would, More

Sorry to say this but there service department is horrible. They never get back to you. Good luck with getting them to answer a phone. horrible. They never get back to you. Good luck with getting them to answer a phone. More

Total lack of customer service, care, and communication Horrific experience not just once but twice attempting to purchase a used car from this dealer. Check out their YELP reviews as they are extremely neg Horrific experience not just once but twice attempting to purchase a used car from this dealer. Check out their YELP reviews as they are extremely negative as well. Do yourself a favor, there are literally DOZENS of other dealers on the Carlisle Pike, skip this one and save yourself from being the next person to write a negative review about their experience. More