Faulkner Chrysler Dodge Jeep Ram FIAT

I purchased a 2019 FIAT X500, my wife thought the car was cute, eh, most cars today are the same. I called several times to set up an inspection, once I was hung up on the other time I went to voice mail, wi cute, eh, most cars today are the same. I called several times to set up an inspection, once I was hung up on the other time I went to voice mail, with no call back the other time I waited forever. I finally called the sales department, they took my information and I still didn't get a call back. I finally just dropped the car off. When I went to pick the car up. I walked in the door, A service tech looked at me, showed me his index finger and asked to wait a minute. He answered a call. Made a telephone call. Got up from his desk. Made more calls. Needless to say I waited several minutes. I was starting to get mad. Finally he looked up and me and said "Oh, have U been helped?" not sorry, but "OH" I said no. after a brief conversation. I was told "Just go over to the cashier, they have your keys." I was treated unprofessionally and poorly as a individual. The car was purchased there, and I did not get a wash or interior vacuum. I own a Honda and a Toyota from Rayhal and they wash an vacuum, during inspection, and their service department treats their customers with respect. DO not buy a car or have it serviced here, just go down the road you will be happier and U will be treated like a person. More

I leased a 2018 Ram for 2 years. During the 2-year period, service was great. Near the end of my lease I received several emails about my options. I was called by my sales person and informed her th period, service was great. Near the end of my lease I received several emails about my options. I was called by my sales person and informed her that I was returning the vehicle at the end of the lease as I had no further need for a truck. In the final months, I emailed the dealership several times and left numerous voice messages and nobody would get back to me. When I finally did get to speak to someone, I was told to just show up. When I showed up, I was ignored for 1/2 hour before anyone would help. I would never recommend this dealership to anyone wanting to lease or purchase a vehicle. Their customer service is less and helpful.. More

Bought a 2015 Chevy Trax in August 2019, They pushed the warranty and when I said no they sent in the manager to add some more pressure. I finally took the warranty. December 2019 the battery dies they ch warranty and when I said no they sent in the manager to add some more pressure. I finally took the warranty. December 2019 the battery dies they charged me $100 more than what my previous dealer quoted me. The warranty does not cover anything that is completely broken so if your rings are warped they won't replace them. I have called the service dept several times to ask questions and left messages with no call back. If you are getting your car fixed under warranty plan on being without a car for a week if not more as the warranty cars are last in line. The service dept is rude and they don't listen to anything you tell them. If I could leave a zero I would, More

Sorry to say this but there service department is horrible. They never get back to you. Good luck with getting them to answer a phone. horrible. They never get back to you. Good luck with getting them to answer a phone. More

Total lack of customer service, care, and communication Horrific experience not just once but twice attempting to purchase a used car from this dealer. Check out their YELP reviews as they are extremely neg Horrific experience not just once but twice attempting to purchase a used car from this dealer. Check out their YELP reviews as they are extremely negative as well. Do yourself a favor, there are literally DOZENS of other dealers on the Carlisle Pike, skip this one and save yourself from being the next person to write a negative review about their experience. More

Horrible experience As many other reviews state, this dealership leaves a lot to be desired. Our Fiat was towed to this location on October 18th. In speaking with t As many other reviews state, this dealership leaves a lot to be desired. Our Fiat was towed to this location on October 18th. In speaking with the service advisor, our appointment was to be on October 30th however as time permitted they would work on it to repair a damaged oil pan. This was an insurance claim. Long story short we got the back finally on November 8th. It is nearly impossible to reach their service advisors as you remain in the queue indefinitely. Messages left with other areas of the company go unfulfilled. One time when I actually got through to someone in the Service area they put me on hold for over 12 minutes to be transferred to Gary, my assigned adviser. When the call finally went through I got his voice mail, which of course he didn't return the call. Status updates were few and far between and contained mis-leading information. On several occasions I was told that they were waiting for the insurance adjuster. In speaking with the adjuster, she was initially there around October 25th and gave the go ahead for repairs and also to replace the tire that was damaged. The original service document listed an incorrect part to be replaced, a transmission pan. She caught the error. At one point Gary said that they were having issues receiving parts. I checked online part sources and the needed parts were readily available and could be delivered within two days. On November 4th I was told that they were waiting for the wheel repair company who supposedly was called on 10/25. In speaking with Wheel Worx on November 5th, no such appointment had been made. On November 6th Gary advised that the tire wasn't holding air and that were again waiting for the insurance adviser to authorize replacement. Now the engine was put back in the car at this time however the tire was flat on arrival. Why wait 2 ½ weeks to address a known issue that would prevent final repairs from occurring? The insurance advisor had tried to reach Gary for 15 minutes in the queue but, as before, could not get through. She had previously authorized the tire replacement. I had also been told by a different service advisor at Faulkner that the car was not brought in on October 30th but was delayed due to them over scheduling other repairs and delaying our repair. When the car was finally done we picked it up Friday, November 8th. The cashier was basically dumbfounded at the lack of appropriate paperwork there. There was no pre-repair inspection report nor was the recommended optional repair list there. She even said that this was the worst paperwork she had ever seen. In speaking with the adjustor again, she was supposed to have received photos of the repair from Gary but as of November 11th, still had not. I recommended to Gary that they, as a dealership, look out their front windows across the street to Bobby Rahal dealerships to see how professional dealers treat their customers and service. His reply was that they have many more people working. Duh!!!! Perhaps Faulkner needs more employees to service their customers properly. Common sense. As a final thought, one of the worst parts of this was Gary's recommended repairs of almost $2000. Of course we declined and will take this to our local garage. One of these recommendations was replacing all 4 brakes at a cost of around $800. Other shops quoted $500 or less however I checked our last inspection report which was 8,000 miles ago and the brakes were 5b then so somewhat doubtful that this maintenance was critical. Another repair was to replace a valve cover gasket at a tune of about $400. The part is $25 and the repair time (Youtube video) puts it about 15-30 minutes. Perhaps since we didn't fall for the ruse and spend the extra $$$$ on the inflated repairs is why Gary was so unresponsive and the repair took 3 weeks? More

Poor servicr Towed the car in paid for the parts and 600 dollars labor to drive 8.5 mile then when I get there ask for manger told there is none then is guy claim Towed the car in paid for the parts and 600 dollars labor to drive 8.5 mile then when I get there ask for manger told there is none then is guy claim to be sales manger to GM to president of company .... then when ask what he is got mad and walk away cause was caught in lie and did not think he did ... but hope his ppl who stood there all knew he was busted and maybe they might think twice who they work for call still there waiting to be fixed on there bill after 3rd time More

BUYER BEWARE – THEY DID ZERO TO MAKE IT RIGHT – UNRESPONSIVE I purchased an 8-year old Acura MDX luxury SUV with about 100k miles at this dealership for $14k. I was told by the salesman that Faulker only sells I purchased an 8-year old Acura MDX luxury SUV with about 100k miles at this dealership for $14k. I was told by the salesman that Faulker only sells quality pre-owned vehicles. After 4 weeks of driving, I found out it consumed 1.6 quarts of engine oil in 1,400 miles, which is about 1 quart of oil every 900 miles. There is no way I would have bought this vehicle had I known this. I asked if I could trade it back in for something else in their inventory. They offered me $4,000 less than I paid, which would be a devastating loss to my family. Over the last two months, I left four voice messages for the pre-owned sales manager to return my call. I heard nothing. I asked to speak to the general manager and have him paged. I got transferred to a secretary and left a message. I heard nothing. I sent two emails to the pre-owned sales manager, general sales manager, and the general manager. Still waiting for a response. I found out later that this was a common issue with Honda and Acuras in this timeframe. Faulker owns a Honda dealership, so I presume they were well aware of this common problem. When you have vehicles with a potential issue like this that can’t be detected until driven for 500 miles or so, you need to drive them a bit with staff before selling to the public to ensure that you aren’t selling a lemon to an unsuspecting customer. Faulker did zero to make it right for me. If they would have at least budged an inch to try to make things right, I would have more respect for this company. The worst part is that they wouldn’t even speak to me. If their response to this negative review says for me to call in and they will make it right, DO NOT BELIEVE IT! More

2nd bad experience Went to the dealership last evening to look at a specific Dodge Durango. Barry Miller, the salesperson assigned to me, went to look for the vehicle on Went to the dealership last evening to look at a specific Dodge Durango. Barry Miller, the salesperson assigned to me, went to look for the vehicle on his overflow lot even though I knew we were sitting right next to it in the showroom at his desk. I Went back and forth for numbers on the “new” Dodge Durango last evening with Barry. The number for the vehicle wasn’t great considering it was “new” with 4600 miles put on by the manager(s). The trade value they gave me was brutal. They really weren’t willing to work with me at all on trade value or the price of the vehicle. Despite being told Barry has been doing this for 23 years and him inviting me to leave the dealership multiple times as if I was the one being unreasonable, we did manage to come to an agreement on an out the door sale price last evening around 7:30. 30 minutes before they close. I was told they couldn’t get ahold of the banks for funding, even though I had come in with my own Financing lined up. Barry told me he’d get ahold of me this morning to let me know about the ventilated seats, that were on the window sticker and we couldn’t find in the uconnect system, and that he’d get ahold of me probably around noon to let me know if one of their banks would finance at a lower rate than my own bank would. Never received any correspondence today. More

Not helpful in an emergency I have been a customer for 8 years. Not anymore. My van wouldn't start, so I had the vehicle towed there on Mother's Day. When I called this AM, the b I have been a customer for 8 years. Not anymore. My van wouldn't start, so I had the vehicle towed there on Mother's Day. When I called this AM, the best they could do is say there were a lot of people in front of me. They might be able to look at it next Monday. When my husband called, he was told they might be able to look at it at the end of the day but no guarantees. They didn't even offer to arrange for a rental car. All I needed was an estimate, which they have no problem providing when I take it in for an oil change. But today because I didn't have an appointment and I was an inconvenience to them, they couldn't be bothered to even return an initial text message and phone call. Not acceptable! More