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Faulkner Chrysler Dodge Jeep Ram FIAT
Mechanicsburg, PA
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My new service advisor, Emily Henry, is through and effective in anticipating and handling my needs. She just started recently but has hit the ground running. She is pert and personable. Longtime cashi effective in anticipating and handling my needs. She just started recently but has hit the ground running. She is pert and personable. Longtime cashier Tammy continues to be welcoming and efficient. The new customer waiting lounge is attractive and comfortable which was not the case during renovations last summer when there was virtually no waiting area but for a few mismatched uncomfortable chairs. Overall the dealership is a well organized operation. More
I arrived without an appointment asking for help, because my tires needed air. The staff was so considerate to check the tires for leaks, add air, check the car for winter readiness. They answered my quest my tires needed air. The staff was so considerate to check the tires for leaks, add air, check the car for winter readiness. They answered my question about the recall on my vehicle. More
Horrible communications with service technicians. Nobody listens. Very difficult process to get service there. Always 3 weeks out for just a simple oil change or Inspection. Just wow! Nobody listens. Very difficult process to get service there. Always 3 weeks out for just a simple oil change or Inspection. Just wow! More
Ram 1500 - $165 for an oil change and tire rotation! My fault for not asking when I dropped it off but excuse me if I didn't think it would be that high. Mopar has coupon on the Ram.com website. They h My fault for not asking when I dropped it off but excuse me if I didn't think it would be that high. Mopar has coupon on the Ram.com website. They had a premium synthetic oil change for $59.99 but I didn't submit the coupon when I dropped it off so it was a $119.99 oil change with a $34.99 tire rotation. Live and learn because it is a dealership so should have known! I mean the full MSRP price on vehicles isn't enough revenu. Soap box here..Go somewhere else...unless you don't care. More
This dealership is run very poorly. I purchased a Wrangler from them and had a scheduled delivery. It took over 3 hours for them to get my paperwork done when they already had all the i I purchased a Wrangler from them and had a scheduled delivery. It took over 3 hours for them to get my paperwork done when they already had all the information needed. I decided to give them a second chance because that had a car I wanted coming in. I gave them a deposit on the incoming car in December of 2022, the car was due in the spring. I reached out to the salesperson in June as I had not heard anything. He said the cars were taking longer to come in but it should be soon. He then reaches out July 25 by text and tells me the car came in and they sold it to someone else. They had my deposit for over 7 months, sold the car out from under me, and not even a call from management. I am official done with Faulkner CDJR. More
Steph was outstanding came out in the rain to greet me and helped me find the Cherokee that I was looking for. Wasn't planning on purchasing that day since they were busy. But Steph was able to make every and helped me find the Cherokee that I was looking for. Wasn't planning on purchasing that day since they were busy. But Steph was able to make everything come together so I purchased it. The whole Faulkner staff then got the financing done and prepared my new Cherokee for me to take home with me. More
Purchased a dodge ram 2500, used, and promised over and over that it was in great shape and safe - vehicle hadn't been run through their shop yet when we went to look at it. Assured over and over that befo over that it was in great shape and safe - vehicle hadn't been run through their shop yet when we went to look at it. Assured over and over that before we would be able to take home, they would run it through their shop and inspect. Needed manifold/exhaust work - which they did send out and have done. After putting $10,000 (yes - 10,0000), had to wait a month and a half to get. Fadt forward to now - 7 months later, less than 2500 miles we have put on it. Took four new tires and when driving after they were installed the vehicle was running a very hard and heavy took back to where we got the tires and they put on the lift. There was so much under the hood and the suspension system that they said should never have passed inspection. Repairs were made with used parts, or not even made. To the tune of $3,000 we had it repaired where we purchased the tires because it was not safe to drive until those repairs were made. Contacted Faulkner because of misrepresentation issues, the used car sales manager has yet to return our phone call after first speaking to me and then calling my husband. The regional manager has called once, promised to get back by the end of the week and that was four days ago and still no call back. I would advise to never ever ever go to this place. We are seeking legal advice because this is just ridiculous! More