Faulkner Chrysler Dodge Jeep Ram FIAT

They were initially polite, bought a car and ever since I have been unable to speak to anyone with questions that I have had for over 3 months. Everytime I call I receive no answer and when I leave VM's I ne have been unable to speak to anyone with questions that I have had for over 3 months. Everytime I call I receive no answer and when I leave VM's I never receive a return call. I live over an hr away and I expected more from a dealership that sold me a vehicle. I get the receptionist every once in a while, she transfers me to finance and they never answer. I have left AT LEAST 10 VM's requesting a call back going back to about October/November time frame and still no communication. It's unacceptable and upsetting. I don't recommend anyone to trust them with their sales or money or time. More

I am pleased with the overall experience I had with Faulkner purchasing my new 2026 Ram truck. My salesman Zach “Beans” Hebb was especially considerate of my needs and helped guide me toward the perfec Faulkner purchasing my new 2026 Ram truck. My salesman Zach “Beans” Hebb was especially considerate of my needs and helped guide me toward the perfect truck. He was in contact with me every step of the way to be sure he was meeting my needs. Zach was patient with me and understand how important it was for me to get the right truck at the right price. I felt as though my needs and requests were met by the whole team involved with my purchase. I liked the selection and ease of finding the trucks out on the lot. More

Terrible. I had a waiting appointment @ 9:30 and was told that I had to leave it because they were down to technicians. I had to wait about an hour until they I had a waiting appointment @ 9:30 and was told that I had to leave it because they were down to technicians. I had to wait about an hour until they got it in the shop. My truck is under warranty and they refused to replace the tail light under warranty because they said it was in a rear collision. I had my truck at Faulkner collision two weeks before this appointment. They inform me that the tail light was not damaged and it needs to be replaced under warranty, furthermore, the rear bumper damage happened months ago, and the tail light stopped working days before I took it to the collision center. I made the appointment to have it replaced at Faulkner Ram (same dealership that owned Faulkner collision) the service advisor argued with me, even after showing him the Faulkner collision estimate report. I ended up paying $1800 out of my own pocket to have this tail replaced. This is probably the worst car experience I’ve ever had. How can the same company tell me that the tail light needs replaced under warranty and then their service department says it’s not under warranty because the rear bumper was damaged in a collision. I had written proof that the tail light was not damaged when the bumper got dinged. I’ll be calling Chrysler to see if I can make this right. I am very dissatisfied. While I waited 2 1/2 hours for this. I talk to a young lady about even purchasing a new truck. Sh was working me up pricing and give me options. But honestly, after what I went through, I don’t know that I’ll ever buy another Ram again. If I do, it definitely will not be from Faulkner! More

Experience was great and could not have went any better Brandon and Shane made the process easy and painless Brandon and Shane made the process easy and painless More

Wonderful service and 100% satisfied with my purchase and sales person Austin. He's the Best! sales person Austin. He's the Best! More

Vehicle as advertised and available. Mike was awesome, knowledgeable and not pushy. Seamless pricing, need to speed up the financing that took longer than it needed to be Mike was awesome, knowledgeable and not pushy. Seamless pricing, need to speed up the financing that took longer than it needed to be More

They stand behind what they sell and I think they know the best advertising is a satisfied customer referral. Thanks! the best advertising is a satisfied customer referral. Thanks! More

Brandon did a wonderful job making the purchase easy and stress free. I especially liked how he explained all the controls and features after the sale was complete. I felt welcomed into the Faulkner Jeep fa stress free. I especially liked how he explained all the controls and features after the sale was complete. I felt welcomed into the Faulkner Jeep family. More

They were informative and quick. No wasting my time. Would recommend to friends and family No wasting my time. Would recommend to friends and family More

Great service. Made the buying process fast and easy. I would highly recommend this dealership Made the buying process fast and easy. I would highly recommend this dealership More