Faulkner Buick GMC West Chester, INC. - Service Center

Service I was a little disappointed because I called ahead of time to let them know I was dropping my car off Tuesday night. Friday we got a call at noon that I was a little disappointed because I called ahead of time to let them know I was dropping my car off Tuesday night. Friday we got a call at noon that they found the keys in the dropbox and was going to look at the car. We were told they were shortstaffed and therefore did not get to the car till Saturday evening. Had I known I would’ve kept my car and dropped it off Friday night. We were down to one car with three kids and it made it very difficult for us from Tuesday to Saturday down to one car. More

Great service, vehicle done when promised. Thank You Great service, vehicle done when promised, would highly recommend this dealership for Duramax service. We also had a couple recalls fixed on another v Great service, vehicle done when promised, would highly recommend this dealership for Duramax service. We also had a couple recalls fixed on another vehicle and was very pleased with every aspect. Keep up the great work Faulkner! More

Attentive people We asked that no chemicals were used inside the car and mechanics wrapped the whole car up while working on it. All was done well and on time. We asked that no chemicals were used inside the car and mechanics wrapped the whole car up while working on it. All was done well and on time. More

New Battery Needed new battery after only 11 months of a lease. Needed AAA to come and dig nose the problem. Not happy with a brand new battery being shot afte Needed new battery after only 11 months of a lease. Needed AAA to come and dig nose the problem. Not happy with a brand new battery being shot after this time period. More

Service Bought our 2014 Verano on Dec. 26, 2015 and service has always taken good care of our car. I think this has been so far the best car we have ever purc Bought our 2014 Verano on Dec. 26, 2015 and service has always taken good care of our car. I think this has been so far the best car we have ever purchased, we love everything about this Buick model. More

Service Been using service department for years. Always satisfied with Jim’s and Leslie friendliness and explanation. They make sure we are satisfied befor Been using service department for years. Always satisfied with Jim’s and Leslie friendliness and explanation. They make sure we are satisfied before leaving shop.. More

long wait; excellent rep Leslie was pleasant and thorough she revivewed the work and cost this was never done in the 2+ years I’ve been at Faulkner; always a long wait almost Leslie was pleasant and thorough she revivewed the work and cost this was never done in the 2+ years I’ve been at Faulkner; always a long wait almost 3 hours More

Programed Maintenance Leslie met me at the door when I pulled into the service area and immediately took my info and directed me to the waiting room since I was going to w Leslie met me at the door when I pulled into the service area and immediately took my info and directed me to the waiting room since I was going to wait. Everybody was courteous and timely. More

Very satisfied with the service Very happy that they were able to find the problem with my car. They were able to fix the problem quickly as I was waiting for it to be done Very happy that they were able to find the problem with my car. They were able to fix the problem quickly as I was waiting for it to be done More

Check engine light I scheduled my appointment with Jack Platt. Needed my vehicle checked for a check engine light. Once it was diagnosed he explain the repairs and ho I scheduled my appointment with Jack Platt. Needed my vehicle checked for a check engine light. Once it was diagnosed he explain the repairs and how long it would take. Quoted me an accurate price to do the repairs. My vehicle was completed and back on the road in less than 2 hours. GREAT JOB! More