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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,611 Reviews

1,611 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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September 01, 2023

Excellent dealership, great customer service. They take great car to explain procedures and cost associated. I have a high level of trust in the workmanship. More

by clarecharlesdowning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

September 01, 2023

No worries friendly place to be where you feel cared for. Highly recommended on all levels. Staff are superb! More

by DWAYNEAREHART
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Demarco
Sep 06, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Dwayne! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

September 01, 2023

They are very thorough and keep you informed about what is going on with your car More

by Bigzeke612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

September 01, 2023

Luis is always professional and works to resolve issues quickly. I find the dealership more expensive for the value with their ability to fix issues in one visit inconsistent. More

by Jen R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Hi Jen, thank you for the kind review regarding Luis. We apologize if you found our pricing to be inconsistent compared to prior service visits. Please reach out to our team to discuss this further if you wish.

September 01, 2023

My vehicle was rear ended and needed to be repaired. Grace, my point of contact, kept me informed with with the process while AJ went the extra mile and requested OEM parts for my Acura. To my pleasa More

by smedavey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace, AJ
Sep 06, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to share your positive experience with us. We appreciate your feedback and are glad to hear that you had a great experience with our business.

September 01, 2023

Very professional. Friendly helpful and very efficient. I’m thinking I’ve found my service centet More

by GTONY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to share your feedback. We are delighted to hear that you found our team to be friendly, helpful and efficient. We appreciate your support!

September 01, 2023

Communication was sufficient but would have liked to speak to the actual technician and wasn't given the opportunity. I received the truck back with dirty hand prints on the door and door handle. The in More

by JCapone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Faulkner Buick GMC West Chester, INC. responded

JCapone, thank you for the review and we apologize for your recent service experience with us. We sincerely apologize for the technician leaving your vehicle dirtier than when you dropped it off. As we do not have enough of your info from this review, please reach out to our team so we can get this taken care of. Thank you.

September 01, 2023

Always great service. My car was completed on time to my complete satisfaction. Leslie aways take care of her customers. More

by RICK.SABOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Pullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Rick, thanks for the recommendation. Our team at Faulkner Buick GMC of West Chester values your feedback and looks forward to seeing you again soon.

August 31, 2023

It was easy to make the appointment and they were very efficient with my time. More

by Terrier9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

August 31, 2023

All issues taken care of can’t ask for any better service from sales or service department More

by MANDI996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Pullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Hi Mandi, thanks for the recommendation. Our team at Faulkner Buick GMC of West Chester values your feedback and looks forward to seeing you again soon.

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