Faulkner Buick GMC West Chester, INC. - Service Center

Great Service I'm never disappointed when I take my vehicle to the GMC dealership. The staff are great, respectful and knowledgeable. Services are always completed I'm never disappointed when I take my vehicle to the GMC dealership. The staff are great, respectful and knowledgeable. Services are always completed in a timely manner. I have 0 complaints. More

Service Jack was very courteous and responsive. My repair was under warranty and it was repaired in a timely matter. The shuttle driver was very safe and nice Jack was very courteous and responsive. My repair was under warranty and it was repaired in a timely matter. The shuttle driver was very safe and nice. More

Horrible service. Mismanaged. I dropped my truck off in the morning to have the battery tested, a recall problem fixed, and some warning messages addressed. I got a call from my se I dropped my truck off in the morning to have the battery tested, a recall problem fixed, and some warning messages addressed. I got a call from my service guy at the end of the day to tell me they didn’t get a chance to do anything to my truck because they were “swamped”. So I left my car there a second day. Several calls went unanswered or would go to other service reps who all assured me my service guy would call me back right away. This went on all day with no call back so late in the afternoon I got a ride there to take my truck back whether it was finished or not. When I got there it was sitting in the parking lot. I went in and asked for my keys and was told it was fixed. However, nothing was fixed. All the same warning messages were still there. My time was wasted, which I resent. I spent two days without my truck. Never an apology or care from anybody there. VERY DISRESPECTFUL! NEVER GOING BACK! More

Excellent! Jim was ABSOLUTELY wonderful. No wonder hes been there for 20yrs! Also, the staff in whole was great. The after hours pick up was very convenient. Le Jim was ABSOLUTELY wonderful. No wonder hes been there for 20yrs! Also, the staff in whole was great. The after hours pick up was very convenient. Leslie was very engaging and her joy was contagious! I will not use Faulkner for all my mechanical needs. Well done! More

Superior Service! The service department at Faulkner is exceptional Jack Platt is professional and responsive. The waiting area is clean and very professional. I wou The service department at Faulkner is exceptional Jack Platt is professional and responsive. The waiting area is clean and very professional. I would consider this dealership if/when I buy a new vehicle. More

Faulkner's the best. When I bring my Solstice in for service, I can rest at ease knowing that I left it in good hands with Faulkner's Service Shop. When I bring my Solstice in for service, I can rest at ease knowing that I left it in good hands with Faulkner's Service Shop. More

Great service as always The customer service experience with Jack was fantastic as usual. He helped me determine what was needed and kept me apprised of the status throughout The customer service experience with Jack was fantastic as usual. He helped me determine what was needed and kept me apprised of the status throughout. More

Great work everytime I take a few vehicles here. I've done inspections, maintenance, and breakdown work here. Work is completed quickly, they communicate well, and are f I take a few vehicles here. I've done inspections, maintenance, and breakdown work here. Work is completed quickly, they communicate well, and are friendly, professional, and helpful. More

Top of the class. My one regret is that I did not come in contact with Faulkner years ago could have saved myself allot of aggravation. #10 dealership in my opinion. My one regret is that I did not come in contact with Faulkner years ago could have saved myself allot of aggravation. #10 dealership in my opinion. More

Chevy After a disappointing experience with my new vehicle and the towing service involved, it was refreshing to meet the service department at Faulkner GMC After a disappointing experience with my new vehicle and the towing service involved, it was refreshing to meet the service department at Faulkner GMC. They had a courtesy vehicle awaiting me and made the transition as smooth as possible . During the week that followed they kept me informed on the progress of my vehicle and explained to me why and what they were doing to the vehicle. Today I have my vehicle back and it is working properly. I am very pleased with the service I received at Faulkner, I can only hope I receive the same service from my vehicle. More