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Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,611 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,611 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
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September 08, 2023
Service is great every time that I go to this service counter, friendly people, always. counter, friendly people, always. More
by BRAE2
Verified Customer
September 07, 2023
Brian my salesman was incredible and the service has been impeccable. I am going to pretty much drive a Buick for life now impeccable. I am going to pretty much drive a Buick for life now More
by ADAMIRVINE2004
September 07, 2023
Leslie keeps you well informed about what is going on with your car very nice with your car very nice More
by Bigzeke612
Employees Worked With
September 07, 2023
Everyone was professional and cooperative. The facilities are clean and well maintained. I would recommend this dealership to others. The facilities are clean and well maintained. I would recommend this dealership to others. More
by RMSONS
September 07, 2023
I feel they are honest and have my safety on the road their first priority. They advise if an additional maintenance should be done. They Don't just do it and then charge me. They keep me informed of t their first priority. They advise if an additional maintenance should be done. They Don't just do it and then charge me. They keep me informed of the progress of my visit. Everyone is pleasant and helpful. Very professional. More
by cameron406
Employees Worked With
September 05, 2023
As always quick and efficient service and was able to use my rewards to pay for routine service. my rewards to pay for routine service. More
by CITIGIRLSUNSHINE
Employees Worked With
September 04, 2023
The dealership was very attentive, the service dept has been accommodating as well timely returns. been accommodating as well timely returns. More
by MKOMAR564
September 03, 2023
Always a pleasure to deal with. The technician was thorough. Very reasonably priced and quality service The technician was thorough. Very reasonably priced and quality service More
by WHN8
September 03, 2023
We were very excited to purchase our new truck. Looking at the truck and starting the buying process went somewhat smoothly, but once we were with financing we felt very under heard. Four times we Looking at the truck and starting the buying process went somewhat smoothly, but once we were with financing we felt very under heard. Four times we said no to the extended warranty and even called my wife and she said no two times to Corey about not wanting any additional warranty. They kept bringing people in to convince me to sign on the warranty and protection on the car. Leaving the dealership we were extremely upset and not happy with how the purchasing portion went. After getting home we canceled all the warranty and got our $5k back. The only thing we couldn’t cancel was the vehicle protection. We had to take the vehicle back for the detailing and protective paint seal. After getting the vehicle back, we found that the door was dented and scratched. This was extremely frustrating after we didn’t want the protection on the car and then this happened while getting it. Faulkner did pay to have the dent popped and touch up paint but it does not look new anymore. Overall we are happy with our truck but a bit frustrated on the pushiness of the warranty. No means no and I wish they would of listened to the first 6 no’s. If they had, we would of been completely satisfied with our purchase and the dent wouldn’t of happened. More
by WILLIAMBEARD002
Employees Worked With
September 02, 2023
It is always a pleasure dealing with Leslie and the staff at Faulkner. Great job everyone! at Faulkner. Great job everyone! More
by Barbara Ludwig
Employees Worked With
Other Employees :
Matt Mortimer in Finance was very professional, helpful and nice., Joe Demarco, Tiffani Wynn
