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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,611 Reviews
Call Service Center (610) 492-7109

1,611 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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September 14, 2023

Courteous staff, friendly. Got me in and out quickly, not once but twice. All on very short notice . More

by OLREDDOG60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, OLREDDOG! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

September 14, 2023

Impeccable and convenient service. They picked me up and dropped me off so I did not have to worry about that ride.Leslie gave me a full overview of my services and made sure to have m More

by JDE3021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryant Pullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, JDE! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

September 14, 2023

Prompt friendly service. Was very impressed with everyone I dealt with at Faulkner. Thanks for doing a great job. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe, the shuttle driver
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Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Jack! We're always here to help if anything else comes up!

September 13, 2023

Leslie is very personable and on top of things! I appreciate her input and help! More

by GLENDIAKENNEDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

September 13, 2023

Had my car in for service and was told it was fixed and it was not. More

by SCCRAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
September 13, 2023

Leslie is the best! ! Also Perry and Ken in sales Nice place Good service team More

by richardjanthonyjr
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
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Sep 13, 2023 -

richardjanthonyjr responded

Leslie is the best! ! Also Perry and Ken in sales Nice place Good service team

September 12, 2023

Very efficient. Luis kept in constant contact with all updates. Work completed on time. Never had any issue with work performed here. More

by THEKAISNERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

September 12, 2023

We’re great to deal with. Even tho I wasn’t happy going in there. But kept in communication and got my problem taken care of. And they took the time to show what happened and More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Hi Scott, thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

September 12, 2023

Competent. Complete service. I do not need to write more. Do you not want input ? More

by Chip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the review of our service department, Chip!

September 12, 2023

Leslie set me up right away for a last minute tire repair. Quick and easy. More

by MIKEKANDCHRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so pleased to hear our team offered you such a positive and memorable experience. It is our goal for every customer. Congratulations and welcome to our family!

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