Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,253 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,253 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
Sort by
June 26, 2019
Always great service! I always receive excellent service from the staff! I have worked with both Jim and Jack and they are always very courteous and professional. All of m I always receive excellent service from the staff! I have worked with both Jim and Jack and they are always very courteous and professional. All of my service and or repairs have been completed to at or above my satisfaction. More
by Hammer
Verified CustomerEmployees Worked With
Jack Platt, James Keyser
June 26, 2019
Amazing as Always The people who work with me feel more like family who I wish I got to see more often. However, my Buick is so reliable that I only have to see them a The people who work with me feel more like family who I wish I got to see more often. However, my Buick is so reliable that I only have to see them a couple of times a year. Thank you for being amazing as always. More
by B
June 24, 2019
Excellent results and service Car was finished ahead of schedule and looked great. Mike knew I needed it by the 21st and made it happen. Also kept me up to date as the work was ha Car was finished ahead of schedule and looked great. Mike knew I needed it by the 21st and made it happen. Also kept me up to date as the work was happening. More
by Vwdriver123
Employees Worked With
Michael Dijulio
June 21, 2019
Everyone was very kind and had a smile James was very attentive in listening to my questions and explaining. The waiting room was clean comfortable drinks soccer game was on. I didn’t mind James was very attentive in listening to my questions and explaining. The waiting room was clean comfortable drinks soccer game was on. I didn’t mind waiting More
by PHERNANDEZ5
Employees Worked With
James Keyser
June 19, 2019
Long Wait But Understandable Came for oil change and tire rotation. Discovered stripped lug nuts on tires. Parts had to be ordered and secured off site. Instead of 1 hour wait was Came for oil change and tire rotation. Discovered stripped lug nuts on tires. Parts had to be ordered and secured off site. Instead of 1 hour wait was 3 hours, but glad car is safe and sound. More
by CWHITE8181
Employees Worked With
June 18, 2019
Service to crankshaft and antifreeze systems Work was done efficiently and on time. Shuttle was used both ways, easing the stress and inconvenience to my wife. Jim K was great as was the driver, Work was done efficiently and on time. Shuttle was used both ways, easing the stress and inconvenience to my wife. Jim K was great as was the driver, Jack. More
by jspell1005
Employees Worked With
Jack the shuttle driver, James Keyser
June 17, 2019
Excellent . 5 stars. Did a great job on my vehicle. Kept in touch with me throughout the whole process. Great response time from the service team . 5 stars. Did a great job on my vehicle. Kept in touch with me throughout the whole process. Great response time from the service team More
by Mrcarguy215
Employees Worked With
James Keyser
June 15, 2019
Service was fast and convenient. Everyone was friendly. Service was great fast and convenient. Everyone was friendly. Waiting area was clean and nice option for coffee station and popcorn snack . Making ap Service was great fast and convenient. Everyone was friendly. Waiting area was clean and nice option for coffee station and popcorn snack . Making appointment was easy and timely . More
by TOWNSLEY87
Employees Worked With
Jack Platt
June 10, 2019
Very good service Service was quick and friendly Very helpful Information on a truck I was interested in. Eagerness to help even after I had left the dealership Service was quick and friendly Very helpful Information on a truck I was interested in. Eagerness to help even after I had left the dealership More
by VANMETERRONDA40
Employees Worked With
Joe Demarco
June 10, 2019
Great Service Experience! Awesome experience from the moment I scheduled my appointment through the completion of service. I booked my appointment via the website which was qui Awesome experience from the moment I scheduled my appointment through the completion of service. I booked my appointment via the website which was quick and convenient. Once I arrived at the service department everything was smooth sailing! More
by TRICE303
Employees Worked With
James Keyser
