Faulkner Buick GMC West Chester, INC. - Service Center

Great service experience I took my Buick Enclave to Faulkner due to a recall issue, and since I was going, had a 60,000 mile service as well. There was a delay in the recall i I took my Buick Enclave to Faulkner due to a recall issue, and since I was going, had a 60,000 mile service as well. There was a delay in the recall item and it took a few extra days to get the part, but Leslie was wonderful to work with. She provided timely updates and was always very friendly and professional. I was offered a courtesy car due to the delay, and Leslie went out of her way to get items from my car that I might need (child's car seat, phone charger, and garage door opener). I would definitely go back for service when needed again. More

Service for breaks and oil/filter Jim is awesome! He always takes care of me when I bring my car in for service. Keep up the great work and customer service. Thanks! Jim is awesome! He always takes care of me when I bring my car in for service. Keep up the great work and customer service. Thanks! More

Oil Service and Wash Scheduled for oil service and requested car wash when I arrived. Efficiently performed both while I waited. Took less time than I planned for which Scheduled for oil service and requested car wash when I arrived. Efficiently performed both while I waited. Took less time than I planned for which was great. More

Best service rep ever! I have been going to this service center since I purchased my 2014 GMC arcadia. Jim is my service advisor and he is so helpful filling me in on the se I have been going to this service center since I purchased my 2014 GMC arcadia. Jim is my service advisor and he is so helpful filling me in on the service needed and options. Always informative and very nice to me. Could not be more please. More

Very caring staff Everyone is friendly and caring. Bill from Bodyshop is very nice and helpful. They made sure my car was fixed and delivered on time. Very satisfied. Everyone is friendly and caring. Bill from Bodyshop is very nice and helpful. They made sure my car was fixed and delivered on time. Very satisfied. More

Oil change Faster than the estimated time! Took an hour instead of an hour and a half, after I requested that they expedite it, which was much appreciated. Faster than the estimated time! Took an hour instead of an hour and a half, after I requested that they expedite it, which was much appreciated. More

Insurance Claim I had a minor accident and was able to schedule service rather quickly with Faulkner Collision through my insurance company. Service was timely and I I had a minor accident and was able to schedule service rather quickly with Faulkner Collision through my insurance company. Service was timely and I was contacted throughout with updates on what was happening with my vehicle. Michael was very professional and courteous. I’d definitely recommend this collision center. More

pleasent and professional service personnel, professional, personable, friendly, worked together on service issue, took vehicle in around time stated for appointment completed service personnel, professional, personable, friendly, worked together on service issue, took vehicle in around time stated for appointment completed reasonable on time within hour of starting service making the appointment was easy and when needed to change no issues Good people More

made appt- get there - no part We like Faulkner (hence the YES recommendation) BUT, that said, we took vehicle for service. Made appointment for a specific repair all this model nee We like Faulkner (hence the YES recommendation) BUT, that said, we took vehicle for service. Made appointment for a specific repair all this model needs due to a defect, not a recall. When making appointment, I asked, do you have the part? Told, not a problem, this is a common repair. Got there, they do paperwork, , I asked, do you have the part? they pull it inside. I said again "do you have the part?". They go look. NO part. So they take it out of the bay and park out front and I take it home. Now they will call when it comes in and we get to do this all over again. Granted everyone was nice but the customers time is valuable too. Frustrating!! More

HVAC Rear vents not blowing cold Work was done in a professional manner I was informed every step of the way. The mechanic was personable and thorough and the service desk was very he Work was done in a professional manner I was informed every step of the way. The mechanic was personable and thorough and the service desk was very helpful. More