Faulkner Buick GMC West Chester, INC. - Service Center

Always a good experience I drive 25 miles each way to return to Faulkner where I bought my vehicle. The reason is simple. They give me the best and most courteous service that I drive 25 miles each way to return to Faulkner where I bought my vehicle. The reason is simple. They give me the best and most courteous service that I have ever experienced. More

Yearly inspection I recently dropped off my 2014 F150 for its yearly inspection and regular maintenance. I’m never disappointed. I have to acknowledge, Ted Donnan, the I recently dropped off my 2014 F150 for its yearly inspection and regular maintenance. I’m never disappointed. I have to acknowledge, Ted Donnan, the shop Foreman. I’ve know Ted since 2009 from bringing my GMC ACADIA into Faulkner West Chester for service. Ted is honest, friendly and efficient with keeping me informed while my car/truck is there for service. More

Great Service!!! Took our Acadia in for an oil change. Service was quick and hassle free. Knowledgeable staff. I would recommend this place to anyone. The dealership h Took our Acadia in for an oil change. Service was quick and hassle free. Knowledgeable staff. I would recommend this place to anyone. The dealership has been fantastic too! More

Very Professional and Courteous Staff I always find the staff at Faulkner Buick GMC in West Chester to be professional, helpful and courteous. I’ve been buying and servicing my new and use I always find the staff at Faulkner Buick GMC in West Chester to be professional, helpful and courteous. I’ve been buying and servicing my new and used vehicles at Faulkner Buick GMC for years. More

Oil Change and Tire Rotation Service was completed on time. Issue was identified with oil filter housing gasket that was promptly repaired. This issue was an issue that I had noti Service was completed on time. Issue was identified with oil filter housing gasket that was promptly repaired. This issue was an issue that I had noticed but had failed to mention. Overall good service. More

Super! Excellent service! Jim Keyser was very thorough and service oriented. I will definitely ask for him on my next visit. Overall my service experience wa Excellent service! Jim Keyser was very thorough and service oriented. I will definitely ask for him on my next visit. Overall my service experience was excellent. More

Warrentu work Had to order a part since check light on. Ordering system didn't tell them they would need an associate part. Manage to get extra part over night. Had to order a part since check light on. Ordering system didn't tell them they would need an associate part. Manage to get extra part over night. More

Excellent Service! Everybody in the service department were very nice and professional. I dropped my vehicle off and it was ready for me too pick up very promptly. Everybody in the service department were very nice and professional. I dropped my vehicle off and it was ready for me too pick up very promptly. More

Excellent service , Superior communication!! They returned my call promptly , communications were impeccable!! Answered all my questions, and there suggestions were “ right on “ There popcorn is They returned my call promptly , communications were impeccable!! Answered all my questions, and there suggestions were “ right on “ There popcorn is off the charts ! Overall a great experience !! More

In for routine oil change, tires rotated,air filter replaced From the moment I arrive at the service center,my service rep. James Keyser is always right there as I am somewhat handicapped and he always offers as From the moment I arrive at the service center,my service rep. James Keyser is always right there as I am somewhat handicapped and he always offers assistance to me. I have been lucky to have had the same service rep since my original days of purchasing my Equinox years ago and since then he has always been my assigned rep. He takes time to make the experience at this dealer as pleasant & quick but appropriate service as can be. He always asks questions and supplies me with answers/info to keep me in a safe car. More