Faulkner Buick GMC West Chester, INC. - Service Center

Routine Service Leslie is my service rep and always greets with a smile. She keeps you informed of progress on your service and there are no surprises at pick up! Leslie is my service rep and always greets with a smile. She keeps you informed of progress on your service and there are no surprises at pick up! More

Quick Inspection I realized that my inspection lapsed a few days ago. I was also due for an oil change. I called The first thing the next morning and Leslie was able t I realized that my inspection lapsed a few days ago. I was also due for an oil change. I called The first thing the next morning and Leslie was able to fit me in that day. More

Faulkner We own two Buicks, both bought from Faulkner. We have found that every single person we have encountered at Faulkner is just superb, all very customer We own two Buicks, both bought from Faulkner. We have found that every single person we have encountered at Faulkner is just superb, all very customer focused and responsive. Highest marks on friendliness and quality of work. One problem is their car wash. It leaves spots all over the washed car and it then must be taken to a commercial wash to clean it up. This is a systemic problem, they are aware of it. This needs to be fixed. More

Great service We dropped off the night before for an oil change. Jack in the service department was friendly. Service was prompt. We are happy with this service We dropped off the night before for an oil change. Jack in the service department was friendly. Service was prompt. We are happy with this service department. More

Brake failure I rolled in the service area not expected because my brakes failed, break line broke. Without any question the service team responded and in short ord I rolled in the service area not expected because my brakes failed, break line broke. Without any question the service team responded and in short order I was on my way. Can’t get this kind of friendly in many places. More

Service Parts arrived today. Will schedule next week. Thought I could have repair today. Back up camera disappointing at night. All and all satisfied with th Parts arrived today. Will schedule next week. Thought I could have repair today. Back up camera disappointing at night. All and all satisfied with the work. More

Great communication! James Keyser has always provided me with his honest and thorough review of the service of my truck. He is accessible and very kind as a representativ James Keyser has always provided me with his honest and thorough review of the service of my truck. He is accessible and very kind as a representative of your company. I will recommend using Faulkner service to anyone who asks, because of James and his ability to communicate clearly and in a professional manner. More

Job was done very perfect on my Buick I had noise in my car which was bothering me for a while.Along with I got my engine light and battery smoke and service power steering message.As it i I had noise in my car which was bothering me for a while.Along with I got my engine light and battery smoke and service power steering message.As it is popped all of a sudden I was frustrated.But theyfiguredoutmybattery and left wheel bearing to be changed.That was it and my car run like a new car with 125000 miles obit. It is Buick Verani 2013. More

Great !!! Miss Hurst is an asset to your company. Overall service was excellent, couldn’t have asked for anything more..Would recommend Faulkner dealerships to family and friends. Very knowledgeable Overall service was excellent, couldn’t have asked for anything more..Would recommend Faulkner dealerships to family and friends. Very knowledgeable and friendly staff made my experience a breeze. More

Why me I brought my car from here and it's always something when I bring my truck there, all I asked for was a oil change, and the ten points, it wasn't don I brought my car from here and it's always something when I bring my truck there, all I asked for was a oil change, and the ten points, it wasn't done, also I asked for lug nuts for my truck, they sold and put the wrong ones on my truck, now I have to take off of work for this, Minor problem that could have been taking care of, no the service manger Kim/kelly, was being selfish, and refuse to have my truck checked out, I wasn't looking for anything free other than the ten point, I didn't received it the last time I visit you're shop. More