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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,621 Reviews
Call Service Center (610) 492-7109

1,621 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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November 09, 2023

Clean friendly knowledgeable dealership where it’s easy to get service appointment and the work is fast and fair More

by MICHAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.

November 09, 2023

When I called about getting my oil changed on a certain day they said I would have to wait a while for it. They took it right in and I think I sat for 25 40 min. All is well More

by LULUTOWBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, LULUTOWBER! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

November 09, 2023

I am very pleased with Faulkner Buick. I got a 2019 car from a Faulkner in Bethlehem. I am closer to Faulkner Buick. They treat me like I got the car there. They are great. More

by ROXANNEWBEARE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Roxanne! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

November 09, 2023

Prompt service. Easy to communicate with the department and they accommodated leaving my car outside the gate with the keys locked inside. More

by KCOFF885
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Faulkner Buick GMC West Chester, INC. responded

KCOFF, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

November 08, 2023

They were able to squeeze me in same day to replace a flat tire. Worked out great. More

by jat190
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review, jat! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

November 08, 2023

Brought the truck in early in the morning oil was changed and tires were rotated. All done in a reasonable time and was on my way More

by Wamcc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Wamcc! We're always here to help if anything else comes up!

November 08, 2023

Kind, courteous and professional always take good care of my car and my needs. Never go anywhere else. More

by PMCSTRAVOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Strohmetz
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Nov 08, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

November 07, 2023

The service was quick and the customer service was good. Car was washed without me asking. More

by RHOUCK71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

November 06, 2023

Leslie has provided superlative service to us for at least twenty years. She went to bat for us when a dealer in Florida tried to tell our daughter that her Jimmy had not had scheduled maintenance. She More

by LECHINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

November 05, 2023

Luiz was very attentive and communicated very well with me. I appreciate the good service! More

by DAVENGLISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Dave, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

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