Faulkner Buick GMC West Chester, INC. - Service Center

Great people and service I feel I’m always in good hands at Faulkner, especially in their service center with Jim Keyser. I’ve been taking my vehicles there for service for ov I feel I’m always in good hands at Faulkner, especially in their service center with Jim Keyser. I’ve been taking my vehicles there for service for over 20 years. More

Always there when you need them!! It doesn't matter what problem you may have, they're there to help and fix it. Even if it's an operator error, which can happen!! It doesn't matter what problem you may have, they're there to help and fix it. Even if it's an operator error, which can happen!! More

Fast and thorough. I called on Wednesday 8-15-18 to get an oil change done on my Verano. They scheduled right away for the next day at 7:30AM. I was out in an hour, pl I called on Wednesday 8-15-18 to get an oil change done on my Verano. They scheduled right away for the next day at 7:30AM. I was out in an hour, plus they washed my car. Great service! More

Acadia check engine light on We have an ongoing issue with the 2014 GMC Acadia and Jim has worked tirelessly to treat me right and get the car fixed. This is at least the fifth ti We have an ongoing issue with the 2014 GMC Acadia and Jim has worked tirelessly to treat me right and get the car fixed. This is at least the fifth time and hope to get it resolved with this trip. More

Service Extrodinaire! Another wonderful experience at Faulkner Buick & GMC in West Chester. Jim Keyser and the team always do a remarkable job accommodating my schedule and Another wonderful experience at Faulkner Buick & GMC in West Chester. Jim Keyser and the team always do a remarkable job accommodating my schedule and performing great service! More

tire repair Repaired tire. They were fast, friend, very accommodating. I called to say my light was on for low tire. They said bring it over at earliest convenie Repaired tire. They were fast, friend, very accommodating. I called to say my light was on for low tire. They said bring it over at earliest convenience. I did. They worked on it & plugged a nail hole while I waited, More

yearly inspection Jim Keyser has taken care of this Buick and another before it. I feel very confident in his care. He does a super great job and always lets me know Jim Keyser has taken care of this Buick and another before it. I feel very confident in his care. He does a super great job and always lets me know the who situation and whether I have to respond to a repair this time or next. I appreciate this as I am on a Retirement single income and it gives me a good feeling to my what my options are. Jim, always smiling too! He knows his job and how best to help the client. Thank you, Jim!! More

Top notch service My experience at Faulkner has been great! Jack, Leslie, Jim and the rest of the staff are very courteous and helpful. Also appreciate the shuttle ser My experience at Faulkner has been great! Jack, Leslie, Jim and the rest of the staff are very courteous and helpful. Also appreciate the shuttle service when I need it. Would definitely recommend to others! More

Easy to work with Quality service provided in a friendly atmosphere. They made it easy to get my regular maintenance done, while not missing anytime at work. Thank you Quality service provided in a friendly atmosphere. They made it easy to get my regular maintenance done, while not missing anytime at work. Thank you to the entire staff! More

Good but not very communicative! The auto service is good but the customer service needs work. I get a call that my car is ready but no information is offered. I had to ask what was The auto service is good but the customer service needs work. I get a call that my car is ready but no information is offered. I had to ask what was done and if there were any issues. During the call I felt that the technician was in a hurry to get off the phone. When I picked up my car, the only person to greet me is the cashier who tried to answer my questions about what the charges were but admitted she really didn’t know much about cars. More