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Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,231 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,231 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
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June 28, 2018
Service writer and service was great, Parts Depot not Hi, I had my Encore in for an intermittent problem with the Turbo cutting out, A part was ordered, said 5 days and the Parts Department would call. Hi, I had my Encore in for an intermittent problem with the Turbo cutting out, A part was ordered, said 5 days and the Parts Department would call. They never did once. Not having the issue much until badly on Monday, it sparked me to call parts, which I did. Part was there. I asked why I was never called, confirmed my number was correct, parts offered no apology or explanation other than I don't know. All I needed was "my bad" or "We're sorry", take ownership you work in parts. More
by miller19063
Verified CustomerEmployees Worked With
June 26, 2018
Warranty work Ted Donnon was great!! To care of all issues, I would recommend them to everyone!! Work was done in a timely manner and truck was clean when they were Ted Donnon was great!! To care of all issues, I would recommend them to everyone!! Work was done in a timely manner and truck was clean when they were done! More
by CRAIGBARONI
Employees Worked With
Ted Donnon, James Keyser
June 26, 2018
Great! Great service. Faulkner keeps my vehicle in great shape. It helps and is smart to always have the same service person for the vehicle as this make i Great service. Faulkner keeps my vehicle in great shape. It helps and is smart to always have the same service person for the vehicle as this make it more personable. More
by EDGALLEN
Employees Worked With
Jack Platt
June 22, 2018
GREAT service My pickup a/c failed Tuesday afternoon. I told service that I was going on a 600 mile trip beginning Friday. They said to bring it in Tuesday before 7 My pickup a/c failed Tuesday afternoon. I told service that I was going on a 600 mile trip beginning Friday. They said to bring it in Tuesday before 7. A/C was fixed and truck ready Wednesday afternoon. Awesome service. Thanks, Jim & Faulkner. Ed Borer More
by Ed B
Employees Worked With
Kathleen (service), James Keyser
June 21, 2018
Such a great team! I alwAys appreciate the amazing service we receive at Faulkner. From the courteous ladies on the phone directing and assisting with calls to a very fr I alwAys appreciate the amazing service we receive at Faulkner. From the courteous ladies on the phone directing and assisting with calls to a very friendly and helpful Jack in service, everything is taken care of in a quick and friendly manner. More
by SUSANFITH
Employees Worked With
Jack Platt
June 20, 2018
Great service!!! Jim always takes the time to explain what is happening and what needs to be done. He is clear and explicit, without talking down to me or making me f Jim always takes the time to explain what is happening and what needs to be done. He is clear and explicit, without talking down to me or making me feel stupid. More
by SHASAMME
Employees Worked With
James Keyser
June 19, 2018
My recall Our experience was great from start to finish! We have two from Faulkner and had two before these! Love my GMC TERRAIN! Bryant couldn’t have been Our experience was great from start to finish! We have two from Faulkner and had two before these! Love my GMC TERRAIN! Bryant couldn’t have been more friendly! We bought our first car from him in 1997! More
by DSTEWART9135
Employees Worked With
June 18, 2018
Great dealership All totaled we have bought about 10 cars from this dealership. We keep going back because everyone is such a pleasure to work with. The service cent All totaled we have bought about 10 cars from this dealership. We keep going back because everyone is such a pleasure to work with. The service center is very accommodating and your car is fixed within a timely manner. More
by MACMAN822
Employees Worked With
Other Employees :
Hugh Gillespie, Matt Corcoran, Paul Johenning, Jack Platt, James Keyser
June 15, 2018
Jim Keyser is just wonderful. Came in for a recall on my air bags. Jim was caring and just great as usual. Watching some team members and it makes you feel great as they care. The Came in for a recall on my air bags. Jim was caring and just great as usual. Watching some team members and it makes you feel great as they care. They come out and update you s to their findings and they explain what things mean. I have never had a bad service experience. More
by a.orner
June 14, 2018
Excellent Service Car inspection and oil change, tire rotation. Had me in and out in 1 hour.... Only disappointment is that they did not wash car which they usually d Car inspection and oil change, tire rotation. Had me in and out in 1 hour.... Only disappointment is that they did not wash car which they usually do.... More
by PHIL32K
Employees Worked With
Tony Mazzola, Jack Platt
