Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,232 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,232 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
Sort by
August 09, 2018
Easy to work with Quality service provided in a friendly atmosphere. They made it easy to get my regular maintenance done, while not missing anytime at work. Thank you Quality service provided in a friendly atmosphere. They made it easy to get my regular maintenance done, while not missing anytime at work. Thank you to the entire staff! More
by LANDHO
Verified CustomerEmployees Worked With
August 08, 2018
Good but not very communicative! The auto service is good but the customer service needs work. I get a call that my car is ready but no information is offered. I had to ask what was The auto service is good but the customer service needs work. I get a call that my car is ready but no information is offered. I had to ask what was done and if there were any issues. During the call I felt that the technician was in a hurry to get off the phone. When I picked up my car, the only person to greet me is the cashier who tried to answer my questions about what the charges were but admitted she really didn’t know much about cars. More
by JANETRN55
Employees Worked With
Jack Platt
August 08, 2018
Great Service Appreciate online scheduling, personable service when on location and integrity in service. Would definitely recommend this place to friends and famil Appreciate online scheduling, personable service when on location and integrity in service. Would definitely recommend this place to friends and family. They are a place of integrity in service. More
by CWHITE8181
Employees Worked With
James Keyser
August 08, 2018
Quick annual inspection. Excellent as usual. JIM KEYSER keeps me coming back to the dealer for my service. I appreciate all my past data being available so JIM and I can check Excellent as usual. JIM KEYSER keeps me coming back to the dealer for my service. I appreciate all my past data being available so JIM and I can check when the last time specific work was done etc. More
by JOHNSZAL
Employees Worked With
James Keyser
August 07, 2018
Repair transmission issue Faulkner was great, They quickly helped me diagnose an issue with the transmission on my GMC Yukon which was under warranty. Truck was fixed on time a Faulkner was great, They quickly helped me diagnose an issue with the transmission on my GMC Yukon which was under warranty. Truck was fixed on time and without issue. More
by BRADJDEH
Employees Worked With
Jack Platt
August 07, 2018
Failed inspection leads to gouging attempt Failed state inspection for brakes. I expected this, saw a promotion on the dealer website for $99 per axle, figured this was easiest. Service writer Failed state inspection for brakes. I expected this, saw a promotion on the dealer website for $99 per axle, figured this was easiest. Service writer tried to hit me for $1200 for brakes. Lost my lug key a few months back (when I had new tires installed at a different location). I had my truck in for service since then and now and had tires rotated with no issue. This time it was $125 for key removed because they need to destroy them. So I wonder if my tires were rotated or what. After I asked for the promo rate on brakes the kind tone changed to kind of condescending and rude. I still not use this location again. I have not been happy with their service for a while, this was the last straw. More
by AMLARISON
Employees Worked With
Not myjob
August 06, 2018
oil service on time, no hassles. Trusted to perform a preroad trip check up. Was able to have my truck delivered to my home for valet service. on time, no hassles. Trusted to perform a preroad trip check up. Was able to have my truck delivered to my home for valet service. More
by tjboyek
Employees Worked With
Paul Johenning, James Keyser
August 03, 2018
DEF not resetting Diagnosed and corrected issue with DEF reading. Spent time explaining issues with DEF readings and not resetting. Work covered under extended warran Diagnosed and corrected issue with DEF reading. Spent time explaining issues with DEF readings and not resetting. Work covered under extended warranty. Washed my truck!! More
by PATTI.LECHMANIK
August 02, 2018
Great Service Highly recommend Faulkner Buick - their staff and service are excellent! From my lease to collision repair and maintenance in between. Everyone I enc Highly recommend Faulkner Buick - their staff and service are excellent! From my lease to collision repair and maintenance in between. Everyone I encounter is helpful and professional as well as caring and kind. More
by MMB.PETERS
July 31, 2018
Excellent Leslie at the front desk was great. She was very pleasant . She also was very courteous and professional. I would definitely recommend the Service Dep Leslie at the front desk was great. She was very pleasant . She also was very courteous and professional. I would definitely recommend the Service Department to all my friends. More
by SALS.ELECTRIC
Employees Worked With
