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Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,231 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,231 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
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September 29, 2018
Service Sept 27 Service was done promptly and satisfactorily!!! My complaint from the previous visit was addressed by Paul Johenning. He resolved the problem to my co Service was done promptly and satisfactorily!!! My complaint from the previous visit was addressed by Paul Johenning. He resolved the problem to my complete satisfaction. I appreciate his concern and will continue to go to Faulkner for automotive services. More
by Marna
Verified Customer
September 27, 2018
Service Great service as always by Jack and the service techs at Faulkner Would definitely recommend for sales and service based upon my experience and and Great service as always by Jack and the service techs at Faulkner Would definitely recommend for sales and service based upon my experience and and and More
by JACK53
Employees Worked With
Jack Platt
September 25, 2018
THE BEST SERVICE DEPT. Faulkner's Service Dept. is the best. I buy all my cars at Faulkner's. Won't go any where else. Jim Keyser is the best. Faulkner's Service Dept. is the best. I buy all my cars at Faulkner's. Won't go any where else. Jim Keyser is the best. More
by MARSHA1208
Employees Worked With
James Keyser
September 24, 2018
Recall notice to fix locking steering. The Service Department was efficient, friendly, and hospitable. JIm Keyser, my Service Manager, did a great job getting me in and out in an hour. The Service Department was efficient, friendly, and hospitable. JIm Keyser, my Service Manager, did a great job getting me in and out in an hour. More
by suzannejsmith
Employees Worked With
James Keyser
September 24, 2018
Right on time Had my car in for service today. Took it early because I had an appointment afterwards. It was ready 1 1/2 hours early. Fabulous! Had my car in for service today. Took it early because I had an appointment afterwards. It was ready 1 1/2 hours early. Fabulous! More
by enochesm
Employees Worked With
Steven Cosgrove Tec, James Keyser
September 21, 2018
In past years GREAT this year POOR Service in past 10plus years has always been very satisfactory. Not so this year. I asked to have windshield stickers corrected - couldn’t get done I Service in past 10plus years has always been very satisfactory. Not so this year. I asked to have windshield stickers corrected - couldn’t get done I was told. Why? It would invalidate the emission exemption. What? I may be female and old but I'm not yet mindless. More
by eireish1
Employees Worked With
September 21, 2018
Total replacement of Radiator and coolant parts No appointment. Listened to the repair items I wanted and ordered parts accordingly. Completed this major repair in a timely manner. Kept me informed No appointment. Listened to the repair items I wanted and ordered parts accordingly. Completed this major repair in a timely manner. Kept me informed daily as to the repair status. Super job! More
by LSHFR
Employees Worked With
James Keyser
September 18, 2018
We love Faulkner GMC We are very pleased with the service we get on our truck. They make us feel like family. Always pleasant on the phone and in person. We are very pleased with the service we get on our truck. They make us feel like family. Always pleasant on the phone and in person. More
by MRADICIONI
Employees Worked With
Paul Johenning, Chris Johenning
September 18, 2018
That good when I there They nice and done job correctly all time I bring my car back when I need service They find the problem and fix the way to save money Thanks guys They nice and done job correctly all time I bring my car back when I need service They find the problem and fix the way to save money Thanks guys More
by BERKSSPORTSWEAR
Employees Worked With
September 17, 2018
Jim Keyser excellent service advisor. I'm a regular Faulkner customer for my 213 Terrain. This time, Jim was my service advisor. He is by all means one of the most courteous, professional I'm a regular Faulkner customer for my 213 Terrain. This time, Jim was my service advisor. He is by all means one of the most courteous, professional advisors i've experienced ever!!! He kept me informed throughout the repair process, was quite helpful and as responsive as you could hope for. Faulkner is lucky to have such a great person on the team. Will continue to be a Faulkner customer because of him. Really. More
by GCHUNT
Employees Worked With
James Keyser
