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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,606 Reviews

1,606 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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July 19, 2023

Very timely and professional service. Happy to use Faulkner for all of my service needs. More

by BENJAMIN.SOUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jiminez
Jul 24, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave us a review. We appreciate your kind words and hope to continue providing you with great care in the future.

July 19, 2023

Quick and efficient service. Friendly and courteous. Fully explained necessary service items and related costs More

by GLAM1964MR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
Jul 24, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, GLAM1964MR! We're always here to help if anything else comes up!

July 19, 2023

Service was excellent and he explained everything step by step I was very satisfied with my overall experience More

by farmera425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis jaminez
Jul 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Farmera425, we are happy to hear you had an excellent service visit accompanied by your service advisor explaining everything well. Please let us know if we can do anything more for you!

July 18, 2023

Evaluated problem with phone / radio rescheduling appointment once parts are in. All good. Great at contacting us and letting us know what the problem was 👍 More

by EVANSLANDSCAPEINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, EVANSLANDSCAPEINC! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

July 18, 2023

The service manager and staff did an excellent job and the service was completed on time as promised, More

by JAACK63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave such a positive review. We are happy to hear that you were satisfied with our service.

July 18, 2023

Always professional and quality work done efficiently. As you know your staff are top notch More

by PAUL.WEXLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis
Jul 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the excellent review and rating, Paul. We appreciate the kind words regarding our staff! If you need anything more, please don't hesitate to reach out.

July 31, 2020

My 2019 truck has been nothing but a nightmare. Been back numerous times but one time in particular the last time it was there to fix the tail lights I told him that both tail lights was messed up and just y More

by REASECANNON
Recommend Dealer
No
Employees Worked With
Jack Platt
Aug 04, 2020 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and we strive for satisfaction. If you are feeling as if your vehicle’s needs were not met, then it is apparent we fell short of our customer service goal. Please contact us at your earliest convenience as I would like to further discuss your visit. We look forward to the opportunity to speak with you. Sincerely, The Faulkner Buick GMC Team

July 10, 2020

Serviced my Buick for years. Advisors very good. Free car wash and good waiting area.Service. Entrance is inside, protected from bad weather and rain. More

by WJWARNER_614
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Platt
Jul 13, 2020 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Faulkner Buick GMC Team

July 09, 2020

Outstanding customer service in the service Dept. Leslie is great she actually calls you back unlike other places. Jack is great also. I have gotten service here twice already and will be back. Highly rec More

by GARDENS257
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Platt
Jul 13, 2020 -

Faulkner Buick GMC West Chester, INC. responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Faulkner Buick GMC Team

July 07, 2020

Always a positive experience! Everyone is so friendly and accommodating, I scheduled an oil change, but realized when I arrived that I needed an inspection as well. Not a problem! Great service! More

by CR
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2020 -

Faulkner Buick GMC West Chester, INC. responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Faulkner Buick GMC Team

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