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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,607 Reviews

1,607 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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July 27, 2023

People are easy to deal with and the service team has always been fair and responsive. More

by JAMES.WATSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC of West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop, James!

July 27, 2023

Very efficient and friendly and so helpful I am very pleased to have our cars serviced More

by Dlfisher02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Franciotti
Aug 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Dlfisher! Please let us know if we can do anything else to help!

July 27, 2023

Have never had a problem Leslie is courteous and professional.Convenient to my home.That is all I have to say. More

by TOMANDMICKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

July 25, 2023

They have always provided us with great service on our two vehicles. We recommend their service department. More

by JOEDOYLE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Wynn
Jul 25, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Joe! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

July 22, 2023

LESLIE is a very competent worker. She answered every question I had and called me and texted me to tell me when my vehicle would be completed. I would reccommend the service departmen More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Do not remember name of person that scheduled my appt. But she was very pleasant and helpful.
Jul 24, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Hi Bill. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

July 21, 2023

Hi Grace was very welcoming and The Body Shop did and awesome job in a very timely manner thanks GMC will return for business More

by Hondafanatic
Recommend Dealer
Yes
Employees Worked With
Body Shop Jim
Jul 24, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the excellent review! We are glad you are satisfied with the work completed and found our employees to be friendly. We hope to see you again soon.

July 21, 2023

The appointment went smoothly and I was in and out. Leslie was very friendly and communicated exactly what my vehicle needed. More

by TAJCHAVOUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

July 21, 2023

The service was super good compared to my original General Motors Dealership. I will continue to have service to my vehicle done there. Much Appreciated. More

by Tyes2006actl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Pullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Hi Tyes, thanks for the recommendation. Our team at Faulkner Buick GMC of West Chester values your feedback and looks forward to seeing you again soon.

July 20, 2023

Tony Porreca is my tech and he is great always ask for Tony always does a awesome job More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Michael! We're always here to help if anything else comes up!

July 20, 2023

I was helped right away. My concerns were addressed. The waiting time was acceptable. The amount was minimal. Always worthwhile to have my cars serviced there. I will contin More

by SJPIER123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

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