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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,607 Reviews
Call Service Center (610) 492-7109

1,607 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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August 09, 2023

Great communication with excellent customer care skills. thanks for making the visit as easy as possible More

by BUZZIMJTIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

August 08, 2023

Customer service and speed of repairs - very good. Quality of repairs is mediocre…, unfortunately.. the repaired part does not look like before the accident More

by OD1308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No employee listed
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Aug 11, 2023 -

Faulkner Buick GMC West Chester, INC. responded

OD, we apologize you are not satisfied with our service department. Please reach out to us at (610) 492-7109 and ask to speak to a manager to see how we can fix this for you. Thank you for bringing this to our attention

August 08, 2023

Ken in Sales and Luis in service have been a great experience, including the service of my Tahoe. More

by tclaffey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

August 07, 2023

Their repair service center and staff are efficient, and professional, they know their bodywork and are good at it More

by rudyray123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can remember his name but he was most professional
Report | Print
Aug 11, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

August 06, 2023

I'd like a dealership it was quick and easy and painless. Customer service was great. Even though I waited for 2 hours I was completely comfortable the atmosphere was great. More

by graj12869
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC of West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop, graj!

August 06, 2023

Lewis was wonderful so Patient knowledgeable and helpful He is a true gentleman and is excellent at providing customer service More

by Sazappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Sazappy! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

August 05, 2023

I felt that I received great customer service while my car was being serviced at the dealership More

by edschmid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, edschmid! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

August 05, 2023

They are a very good service department. They are very knowledgeable and friendly. They are very good and quick. Thank you More

by lukin1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

August 05, 2023

Great Service, friendly people they work with my busy schedule for service. I highly recommend More

by BRAE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, BRAE! We're always here to help if anything else comes up!

August 04, 2023

Great people to work with. Always take care of me. That’s why I keep coming back More

by RSKOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, RSKOG! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

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