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Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,607 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,607 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
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August 15, 2023
Everyone at the dealership was very helpful and professional. Nice waiting room with vendor machine. professional. Nice waiting room with vendor machine. More
by KHBARKER44
Verified CustomerEmployees Worked With
August 15, 2023
Provide quick service with no hard sell for extra work. Handled my warranty claim without any problems Handled my warranty claim without any problems More
by DCMCINTYRE
Employees Worked With
August 15, 2023
Leslie and the service team did a great job! They quickly handled my oil change and had the car ready at time requested. They also quickly resolved 2 other minor issues I had. They quickly handled my oil change and had the car ready at time requested. They also quickly resolved 2 other minor issues I had. More
by juliewnorton
August 14, 2023
First time visit to Faulkner due to a recall and from appointment call to completion of work was excellent. Smooth process and will start to take my GMC vehicle for all future issues. appointment call to completion of work was excellent. Smooth process and will start to take my GMC vehicle for all future issues. More
by TCOLEMAN6
Employees Worked With
August 14, 2023
Luis is great but the dealership management needs LOTS of work.... Needs better sourcing for parts & better loaner/rental options. work.... Needs better sourcing for parts & better loaner/rental options. More
by lidia0
Employees Worked With
Other Employees :
Tiffani Wynn
August 13, 2023
I’ve been going to Faulkner Buick for many years. I’ve never had anything but top-notch service and friendly employees! I know when I go there I’m getting service from people who really know their bu I’ve never had anything but top-notch service and friendly employees! I know when I go there I’m getting service from people who really know their business! More
by Cheether
Employees Worked With
August 13, 2023
A very pleasant experience with nice people. I was able to schedule an oil change with a reasonable amount of wait time. I was able to schedule an oil change with a reasonable amount of wait time. More
by jkwrun79
August 13, 2023
They diagnosed my issue and worked with my warranty to fix the problem. They also had great communication throughout the process and were very responsive to my questions. fix the problem. They also had great communication throughout the process and were very responsive to my questions. More
by jregenski
Employees Worked With
August 12, 2023
The staff is friendly but the service time is excessive. It takes 3 hours for a tire rotation and oil change. At a mechanic this service is 40 minutes. If the team is overbooked or running behind, notify th It takes 3 hours for a tire rotation and oil change. At a mechanic this service is 40 minutes. If the team is overbooked or running behind, notify the customer. Otherwise, the customer experience detracts from the value of using the dealer's service and giving the dealer more mechanical work to complete. More
by DONBEAN4
Employees Worked With
August 12, 2023
Great service. Job done timely and efficiently. Everyone was courteous, professional, and friendly. Great job Job done timely and efficiently. Everyone was courteous, professional, and friendly. Great job More
by Lynch
Employees Worked With
