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Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.6
1,896 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 1,896 reviews

March 03, 2025

Tyrese is an excellent service advisor, I trusted him with my vehicle that needed to be diagnosed. More

by JILLIANSARDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrese
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Mar 03, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words! We're so glad to hear that Tyrese earned your trust and took great care of your vehicle. It's always our goal to provide top-notch service, and we're happy to know you had a positive experience. If you ever need anything else, don't hesitate to reach out!

March 03, 2025

Salesman was professional and mindful. Unfortunately, the windshield got cracked between my test drive on Friday and the delivery on Monday. More

by MPILOTTI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We're glad to hear that our salesman was professional and mindful. We sincerely apologize for the inconvenience regarding the cracked windshield. Please know that we're committed to resolving this issue for you. Feel free to reach out to us, and we'll make sure to take care of it as quickly as possible.

March 02, 2025

Dealing with this dealership on the purchase of my truck was awesome. The sales person was very courteous and not pushy. So far i've had my truck back to dealership service area twice. Both times were great More

by BOBVICKY202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Bob, Thank you so much for taking the time to leave such a great review! We're thrilled to hear that you had an awesome experience with both our sales team and service department. It's fantastic to know that the level of service we strive for made a positive impact. We truly appreciate your recommendations to your friends and family – that means a lot to us!

March 02, 2025

Leslie was amazing as always. She kept me in the lop and followed through on all she promised. She is excellent at what she does she does More

by vickeyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your wonderful feedback! We're thrilled to hear that Leslie exceeded your expectations once again. She truly goes above and beyond for our customers, and it's great to know that her communication and follow-through made a positive impact. We'll be sure to pass along your compliments to her! If you need anything else, we're always here to help.

March 02, 2025

Service for my car has always been excellent from scheduling to pickup. Leslie is great! More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Melissa! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

February 27, 2025

It was brought in for body work then transferred to auto shop to diagnose a problem I still don't have a written report of findings it was not handed to me at the time I paid More

by BSATR93JMCJR40
Recommend Dealer
No
Employees Worked With
Leslie Hurst
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
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February 27, 2025

The staff is very professional and accommodating every time I’ve brought in my car. Excellent customer service! More

by HARLEEBOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty-Reese Gaffney
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Feb 27, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our staff and customer service. It's always a pleasure to assist you, and we look forward to continuing to serve you and your car in the future!

February 27, 2025

Service department is responsive and reliable. You buy a car less frequently than you visit the service department. While my last new car buying experience was excellent, having a great working r More

by JDHERTRICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We’re so glad to hear that your car buying experience was excellent and that our service department continues to meet your expectations. We agree that having a great relationship with the service team is key, and we’re honored to be part of that for you. We look forward to continuing to provide responsive and reliable service for you in the future!

February 26, 2025

Reliable local dealership in West Chester area. Good service, but make sure to call if you want a waiter appointment. Preferred over local dealership in DE, less crowded, better wait room. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McQuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your feedback, Scott! We're happy to hear that you find our dealership reliable and prefer it over others in the area. We’re glad you enjoyed our service and the waiting area. We also appreciate the heads-up about calling ahead for appointments—great advice for others! We look forward to seeing you again soon and continuing to provide you with excellent service.

February 26, 2025

I experienced Great service, great communication from my service manager, he explained everything during the entire process More

by Pat Reilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty-reese Gaffney
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Feb 26, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words, Pat! We're thrilled to hear that you had a great experience with our service team and that your service manager provided clear and thorough communication throughout the process. We truly appreciate your feedback and look forward to serving you again in the future!

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