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Faulkner Buick GMC West Chester, INC.

West Chester, PA

4.6
2,056 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 2,056 reviews

June 21, 2025

Call center 5star. Call backs 5star. Communication 5star. Work ethic 5star. I’ll be back! More

by rlr456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa
Jun 23, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

June 21, 2025

They were very professional, courteous, and thorough throughout the process of repairing our car in a timely manner More

by DELTA283848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Delta! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

June 20, 2025

simple, clear, waiting time was acceptable waiting room is very practical to work and wifi working well More

by NVGARCIA81
Recommend Dealer
Yes
Jun 23, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your review! We're glad everything went smoothly and that you found the waiting area comfortable and convenient. We appreciate your visit and look forward to seeing you again!

June 20, 2025

Great service department. Very professional and friendly. Very satisfied with the repairs to my truck. Thank you!! More

by BRIANJUMPER56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco in the collision repair shop
Jun 23, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Brian, thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

June 20, 2025

Great experience. Wouldn't go anywhere else. Everything was easy and I would recommend to anyone More

by JAKESTROHMETZ
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Jun 23, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Jake! We're thrilled to hear everything went smoothly and that you wouldn’t go anywhere else. Your recommendation means a lot to us and we truly appreciate your support!

June 18, 2025

I had to bring my car back to this service center 4 times because of the same issue. The person or mechanic that checked my check engine light was not very thorough. The issue was finally resolved! Thanks to More

by mccormick39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience. We're truly sorry for the repeated inconvenience and understand how frustrating that must have been. That said, we're very glad to hear Leslie was able to step in and get things resolved for you. She truly is a gem, and we'll be sure to pass along your kind words. We appreciate your patience and the opportunity to make it right.

June 18, 2025

Friendly and efficient, the car is ready when promised and the billing is accurate. Also, the service More

by ARMANDCOCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great feedback. We're happy to hear that you found our team friendly and efficient. It's always our goal to have your car ready on time and ensure accurate billing. We appreciate your support and look forward to serving you again.

June 18, 2025

Fantastic team. Have used many times and always satisfied. Good communication and friendly. Highly recommended. More

by mike_hewitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Mike. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

June 18, 2025

I parked my Sierra 1500 while grocery shopping and when I returned to mt truck someone had hit the right fender. I took my truck to Faulkner Body for repair. They tried to repair the dent to keep the cost More

by FENOGLRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan McCorkle
Jun 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience. We're sorry to hear about the damage to your Sierra 1500 but glad we could help make things right. Our team at Faulkner Body always strives to provide top-quality work while keeping costs reasonable, and it's great to hear that came through in your repair. We truly appreciate your trust in us and are thrilled that you're happy with the results. Outstanding customers like you make our work so rewarding.

June 17, 2025

Awesome, Tom was thorough and new what he was saying. Also, truly excited too show me all the things ìt can do. He put a chrome plate around our license plate. He went above and beyond. More

by DEBB121363
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the kind words! We're thrilled to hear that Tom provided such a thorough and enthusiastic experience. It's great to know he took the time to showcase everything and even added that extra touch with the chrome plate—he truly goes above and beyond! We'll be sure to share your feedback with him. Thanks again for choosing us!

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