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Faulkner Buick GMC West Chester, INC.
West Chester, PA
1,834 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC!
Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,834 reviews
July 02, 2018
Expensive A hose replacement on the AC was estimated at a $700 repair. Our service rep was able to knock some off the price, but makes me wonder if the repair A hose replacement on the AC was estimated at a $700 repair. Our service rep was able to knock some off the price, but makes me wonder if the repair work comes with a commission attached. Got the hard sell about it being hot out and a heat wave coming. I did some searching online and the repair was on average at least $200 more expensive than other online estimates. More
by Abc123
Verified CustomerEmployees Worked With
James Keyser
June 30, 2018
Great service I made an appointment to have my truck serviced because the air conditioner was not working correctly. The staff at GMC are terrific. I would recomme I made an appointment to have my truck serviced because the air conditioner was not working correctly. The staff at GMC are terrific. I would recommend anyone who needs service on their GMC To drop it off at Faulkner you will not be disappointed. More
by D.M.Rav
Employees Worked With
Jack Platt
June 29, 2018
Great Experience as Usual! Always have a great experience at Faulkner, which is why we've been customers for 20 years. They always treat us in a friendly and respectful manner, Always have a great experience at Faulkner, which is why we've been customers for 20 years. They always treat us in a friendly and respectful manner, and we end up arriving at a deal that works for both of us... There service department is also excellent as well. Highly recommend Brett to anyone looking for a new car... More
by EDWARDHARDING
June 29, 2018
Faulkner service team wins again Faulkner does a great job with service, my recent visit was another good example. I came in for inspection and they had me in and out under 90 minutes Faulkner does a great job with service, my recent visit was another good example. I came in for inspection and they had me in and out under 90 minutes and replaced two bulbs they found to be faulty too! Jim is an ace and takes good care of me... More
by S_DEMPSEY
Employees Worked With
James Keyser
June 29, 2018
Prompt but pricy Oil change without tire rotation was completed promptly. The price charged was $7 more than quoted by phone a few days before. Not sure how this can h Oil change without tire rotation was completed promptly. The price charged was $7 more than quoted by phone a few days before. Not sure how this can happen. More
by LVGIROLAMI
June 28, 2018
Service writer and service was great, Parts Depot not Hi, I had my Encore in for an intermittent problem with the Turbo cutting out, A part was ordered, said 5 days and the Parts Department would call. Hi, I had my Encore in for an intermittent problem with the Turbo cutting out, A part was ordered, said 5 days and the Parts Department would call. They never did once. Not having the issue much until badly on Monday, it sparked me to call parts, which I did. Part was there. I asked why I was never called, confirmed my number was correct, parts offered no apology or explanation other than I don't know. All I needed was "my bad" or "We're sorry", take ownership you work in parts. More
by miller19063
Employees Worked With
June 27, 2018
another enclave this is our 6th car every aspect of purchasing a car was handled in a very pleasant and professional manner. we have always been pleased with our veh this is our 6th car every aspect of purchasing a car was handled in a very pleasant and professional manner. we have always been pleased with our vehicles performance , the service departments readiness to help and especially tom delight our sales representative. More
by BONNIEDUGGAN
June 26, 2018
Warranty work Ted Donnon was great!! To care of all issues, I would recommend them to everyone!! Work was done in a timely manner and truck was clean when they were Ted Donnon was great!! To care of all issues, I would recommend them to everyone!! Work was done in a timely manner and truck was clean when they were done! More
by CRAIGBARONI
Employees Worked With
Ted Donnon, James Keyser
June 26, 2018
Great! Great service. Faulkner keeps my vehicle in great shape. It helps and is smart to always have the same service person for the vehicle as this make i Great service. Faulkner keeps my vehicle in great shape. It helps and is smart to always have the same service person for the vehicle as this make it more personable. More
by EDGALLEN
Employees Worked With
Jack Platt
June 25, 2018
2012 Chevy Silverado Brad Thompson and Melissa Carpenter made the time purchasing a vehicle very pleasant. Not once did I feel pressured into making a decision I didn’t ha Brad Thompson and Melissa Carpenter made the time purchasing a vehicle very pleasant. Not once did I feel pressured into making a decision I didn’t have to make. Melissa was very informative and knew every answer to my questions. Brad is a stud. If he sees this... Thank you for your service! More
by PVDIII
Employees Worked With
Brad Thompson, Melissa Carpenter
