Faulkner Buick GMC West Chester, INC.

Excellent costumer service When we came in to the dealership,we were greeted by Bud. He was very polite and professional. Bud was able to answer every question we had and was ve When we came in to the dealership,we were greeted by Bud. He was very polite and professional. Bud was able to answer every question we had and was very knowledgeable about the vehicles. At no point did Bud ever make us feel pressured into buying anything. Which was a good feeling. Especially after leaving a dealership right before we came to faulkner because of feeling like we were being pressured. We also didnt feel rushed by Bud, we had his attention the whole time we where there. We were really impressed when his phone rang and he said I'm not going to answer that because I'm helping you. That made us feel like he really cares about his customers. Thank you Stephen (Bud) Lloyd, John Simonelli & karl (financing Dept.)for great service and for helping us becoming one of your great customers. More

Exceeded expectations Jack and the team at Faulkner always exceed my expectations regarding friendly service with a smile, shorter than anticipated waiting times and Jack t Jack and the team at Faulkner always exceed my expectations regarding friendly service with a smile, shorter than anticipated waiting times and Jack taking his time to explain the diagnosis and subsequent follow up each step of the way. Another crucial thing Jack does is listen and ask probing questions. Although the service center is often very busy, he makes you feel as though you are the only he is working with. That is an art he has mastered. Thank you Jack! 😁 More

No wait, nice waiting area. Did not have to wait. Service done at a reasonable time. Friendly customer Service employee. Nice and very clean waiting area. Coffee available.Will b Did not have to wait. Service done at a reasonable time. Friendly customer Service employee. Nice and very clean waiting area. Coffee available.Will be back for service in the future even though I have another GMC Dealer closer to home. More

Fast and Courteous Service As always, I received fast and courteous service when I dropped my SUV off for its yearly inspection. The service desk is always friendly, and the me As always, I received fast and courteous service when I dropped my SUV off for its yearly inspection. The service desk is always friendly, and the mechanics are knowledgeable! More

great place Amazing helpful and caring people in the service department. Than you Faulkner for your wonderful service And to KAT for a hand when I needed one. Amazing helpful and caring people in the service department. Than you Faulkner for your wonderful service And to KAT for a hand when I needed one. More

Great service, friendly employees This is my second Terrain lease in a row. I came back because Faulkner has excellent service and knowledgeable employees. They gave me a fair deal a This is my second Terrain lease in a row. I came back because Faulkner has excellent service and knowledgeable employees. They gave me a fair deal and no run around. They truely understand that time is money, and service is the true differentiator! My sales person was Magali who took over for John who was promoted. Magali is a true professional and I will give her first shot at my future car needs for me and my family. More

Auto Financing Requested financing as I was buying my Acadia off lease. Financing manager had everything ready and the process of financing thru the dealer was very Requested financing as I was buying my Acadia off lease. Financing manager had everything ready and the process of financing thru the dealer was very convenient. More

They Don’t Care About Us Faulkner Buick GMC in West Chester Is one of the worst dealerships I have been to. Imagine coming in to see a car, fall in love with the car, taki Faulkner Buick GMC in West Chester Is one of the worst dealerships I have been to. Imagine coming in to see a car, fall in love with the car, taking steps to get the car, money down, license, insurance, etc. You were calling the dealership every day or in contact with the salesman everyday to put a deposit down, but they say no just bring in all your paperwork and you will be fine. Then the day you have your paperwork and coming to pick up the car to leave with you get an email not phone call an email saying “they sold the car, their was nothing I could do”. Now you get on the phone with a finance manager and he can’t tell you how something like that happened. Guess it was to much pressure for him, so he has some xxxxx call me back that makes the situation worse by saying basically well the car was sold that is that nothing we can do now. And because I’m upset he also “says he’s glad we didn’t do business with you” How do you guys say you focus on customer service and you pull a stunt like that. You don’t care about the people that walk in that door it’s a bunch of xx you guys preach. Think twice before shopping here!! More

Awesome Very accommadating. Very courtesy. Love having hot coffee. Clean waiting area. Comfortable sitting area with tv. I hadn’t eaten breakfast so vendin Very accommadating. Very courtesy. Love having hot coffee. Clean waiting area. Comfortable sitting area with tv. I hadn’t eaten breakfast so vending machines had good options More