Faulkner Buick GMC West Chester, INC.

The team was friendly, informative, knowledgeable, and patient. They made the process of buying a vehicle easy. patient. They made the process of buying a vehicle easy. More

Service rep was polite and new. During a routine oil change I was advised of two items needing repairs totaling over $2400. I had to ask if covered under warranty. In the past, othe During a routine oil change I was advised of two items needing repairs totaling over $2400. I had to ask if covered under warranty. In the past, other dealers would have checked if covered. I was told all work was covered under warranty. After work was performed, they charged over $500 for a repair. I had to complain but this was rectified. You need to ask questions to see if work will he covered or not as they will not check for you. If you don’t ask, you will always pay. More

Thank you for service my car ! We will be back if needed and for inspections ! We will be back if needed and for inspections ! More

Very good Communication. The staff was very helpful and knowledgeable. They kept me in the loop about everything. The staff was very helpful and knowledgeable. They kept me in the loop about everything. More

I have always been treated professionally and courteously by this dealership all departments. The only important suggestion to improve om is your phone service When you call shorly after 5:00 pm and you ho by this dealership all departments. The only important suggestion to improve om is your phone service When you call shorly after 5:00 pm and you hope at least SALES is open and they are busy Please have a recorded message of all of the stores Hours each department You can’t check your computer while you’re driving down the street and need to plan your day and so you know the times well some people might but I don’t operate a computer when I drive or even have the vertical the verbal commands to make and have it respond to me correctly call it up. Lotta people still use phones should tell you the stores hours otherwise it’s very frustrating. That’s corrective constructive criticism more than one way to sell a car right but you guys do it well. More

Easy to schedule appointment, friendly, staff, pricing was very competitive for registration renewal. Also had a ride service was very competitive for registration renewal. Also had a ride service More

Great service and car repair completed on time and budget. Thank so much. Appreciated. Bye budget. Thank so much. Appreciated. Bye More

Great team, efficient back office who got me in and out on the day of the deal closure on the day of the deal closure More

Leslie Hurst is an amazing lady and a very special person. We've never met before. My service appointment went sideways through circumstances beyond Faulkner GMC's control. Leslie was honest and strai person. We've never met before. My service appointment went sideways through circumstances beyond Faulkner GMC's control. Leslie was honest and straight forward and immediately developed an action plan that turned lemons into lemonade. I am a physician of 35 years and I understand the importance of outstanding customer service delivered with a kind, compassionate human touch. Leslie Hurst met and exceeded my expectations of Faulkner GMC's service department. I am now a huge fan and happy to be part of the Faulkner community. Michael Lambo MD More

Great services and a car wash to end the visit. Service was fast and smooth. Service was fast and smooth. More