Faulkner Buick GMC West Chester, INC.

State Inspection & general maintenance I purchased my vehicle at Faulkner and have brought it there since the beginning. The vehicle is only recreationally driven so maintenance is not rea I purchased my vehicle at Faulkner and have brought it there since the beginning. The vehicle is only recreationally driven so maintenance is not really by the miles. The Service Advisor (Jim Keyser) understands and recommends maintenance as needed. Recently he provided estimates for the next inspection or perhaps the one after depending on vehicle useage. This is an excellent approach for budgeting. More

Overall a good experience with our purchase. I was pleased to find our GMC Sierra available on line and contacted Melanie to setup a test drive. A little disappointed to find this was a "branded I was pleased to find our GMC Sierra available on line and contacted Melanie to setup a test drive. A little disappointed to find this was a "branded" vehicle but went to see anyway. Melanie never told us on the phone that we could not use our own financing due to the branding title, this must be noted to all customers so no surprises when they arrive. We were ready to walk out when we heard we needed to use the GMC financing which was almost 3% higher than our bank but Michael worked with us to get the price to the same final cost. Bud was very friendly and walked us through the process of completing the truck purchase and showing us the your facility. Karl was very professional at walking us through the finance portion of the sale. The truck was picked up on Saturday 5/25 and we were disappointed in the quality of the detail that was performed on the truck. To me a detail would be for the truck to be completely cleaned inside and out. The truck was washed and tires were cleaned and shined but that was it. The inside of the truck was not touched, not that the truck was overly dirty, but the mats had dirt on them so I know the truck was not swept. The running boards had some mud on them from dirty shoes, obvious enough that Bud felt bad and took it back to clean them up before we left. To me when you are making a purchase of this amount of money this truck should have been thoroughly cleaned. I ended up cleaning the interior myself when I got home. Also I think the policy to only fill the gas tank to 1/2 is a little petty. I know your company is all about the bottom line, but is it too much to include a full tank of gas when I have just purchased a $41K truck from you? More

Service done correctly and finished when promised This is the second vehicle that I needed to be repaired due to an accident. Both times I brought it to Faulkner’s. The repair department did a fantast This is the second vehicle that I needed to be repaired due to an accident. Both times I brought it to Faulkner’s. The repair department did a fantastic job fixing my vehicle and it was finished on the day that Mike DiJulio promised. They even washed, vacuumed and cleaned the inside which I didn’t expect. Hopefully I will not have to use them again but if I need another vehicle repair, I will go back to Faulkner More

Repair incomplete Unfortunately after one 20 mile trip In the car the exact same thing again is happening that we took it in for service in the first place Unfortunately after one 20 mile trip In the car the exact same thing again is happening that we took it in for service in the first place More

Hitch Jim was super helpful. Price seemed high for part and installation. Jim was helpful in making sure the coupon from gm as well as my reward points we Jim was super helpful. Price seemed high for part and installation. Jim was helpful in making sure the coupon from gm as well as my reward points were applied. More

Always satisfied I keep coming back time and again. No reason I can see for going anywhere else. Service Price Convenience. Those are the main 3 reasons. I keep coming back time and again. No reason I can see for going anywhere else. Service Price Convenience. Those are the main 3 reasons. More

Excellent place to buy your new GMC Joe Demarco met us at the door late one evening and was excellent. Knew the product very well. Listened to our needs and got the deal done. Followed Joe Demarco met us at the door late one evening and was excellent. Knew the product very well. Listened to our needs and got the deal done. Followed up personally. Nice job Joe!! More

Jim Keyser is the reason I'm a fan of this service facility! Jim goes why above in customer service. He is attentive, professioal and caring. Truly makes Faulkner the place to have service. A little pricey bu Jim goes why above in customer service. He is attentive, professioal and caring. Truly makes Faulkner the place to have service. A little pricey but follow set price according to dealership not how long job actually takes. More

Very easy and fast I saw the car I wanted and Brady explained all the functions and worked with me to get a price right for both me and the dealership I saw the car I wanted and Brady explained all the functions and worked with me to get a price right for both me and the dealership More

Late for State Inspection Appointment I was late dropping off my car for its state inspection and Leslie assured me that it was not a problem and my car was finished that day. I also took I was late dropping off my car for its state inspection and Leslie assured me that it was not a problem and my car was finished that day. I also took the opportunity to say hello to Jack who I knew from my Saturn days. More