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Faulkner Buick GMC West Chester, INC.
West Chester, PA
1,799 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC!
Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,799 reviews
February 15, 2025
Service rep was polite and new. During a routine oil change I was advised of two items needing repairs totaling over $2400. I had to ask if covered under warranty. In the past, othe During a routine oil change I was advised of two items needing repairs totaling over $2400. I had to ask if covered under warranty. In the past, other dealers would have checked if covered. I was told all work was covered under warranty. After work was performed, they charged over $500 for a repair. I had to complain but this was rectified. You need to ask questions to see if work will he covered or not as they will not check for you. If you don’t ask, you will always pay. More
by ECWERWINSKI0
Verified CustomerEmployees Worked With
Tyreese
February 14, 2025
I have always been treated professionally and courteously by this dealership all departments. The only important suggestion to improve om is your phone service When you call shorly after 5:00 pm and you ho by this dealership all departments. The only important suggestion to improve om is your phone service When you call shorly after 5:00 pm and you hope at least SALES is open and they are busy Please have a recorded message of all of the stores Hours each department You can’t check your computer while you’re driving down the street and need to plan your day and so you know the times well some people might but I don’t operate a computer when I drive or even have the vertical the verbal commands to make and have it respond to me correctly call it up. Lotta people still use phones should tell you the stores hours otherwise it’s very frustrating. That’s corrective constructive criticism more than one way to sell a car right but you guys do it well. More
by NMFW87
Employees Worked With
February 12, 2025
Great service and car repair completed on time and budget. Thank so much. Appreciated. Bye budget. Thank so much. Appreciated. Bye More
by JULIETATEANDGARYTATE
February 11, 2025
Great team, efficient back office who got me in and out on the day of the deal closure on the day of the deal closure More
by ADAMSTOLTENBERG86
Employees Worked With
February 09, 2025
Leslie Hurst is an amazing lady and a very special person. We've never met before. My service appointment went sideways through circumstances beyond Faulkner GMC's control. Leslie was honest and strai person. We've never met before. My service appointment went sideways through circumstances beyond Faulkner GMC's control. Leslie was honest and straight forward and immediately developed an action plan that turned lemons into lemonade. I am a physician of 35 years and I understand the importance of outstanding customer service delivered with a kind, compassionate human touch. Leslie Hurst met and exceeded my expectations of Faulkner GMC's service department. I am now a huge fan and happy to be part of the Faulkner community. Michael Lambo MD More
by ICM100.PC
February 09, 2025
Great services and a car wash to end the visit. Service was fast and smooth. Service was fast and smooth. More
by tillsr23
February 09, 2025
Service agents are assertive and willing to help. However, the drivers seat was not where I would have it. However, the drivers seat was not where I would have it. More
by JOE.SCHREI
Employees Worked With
