Family Toyota of Burleson

Customer Service/Car Service I can say that I have never seen such good customer service. Dolores Salazar was the main person I spoke with, however everyone that I came in contac I can say that I have never seen such good customer service. Dolores Salazar was the main person I spoke with, however everyone that I came in contact with went out of their way to be helpful and friendly. Definitely will return and refer friends. Thanks Dolores and Family Toyota !!! Service on my car was great !! Alice More

Great people to do business with Was the best buying experience i have ever been though, and i have bought several cars in the past, but none were as professional, and they were proba Was the best buying experience i have ever been though, and i have bought several cars in the past, but none were as professional, and they were probably the most friendly team of salesman i have ever dealt with, it make the buying experience a very pleasant event. Hope to make Burleson Toyota my Family auto store because they truly make you feel welcome like family! More

Fantastic Everyone was exceptionally nice and welcoming. They worked with me any way they could to make my car-buying experience as superb as possible. I've nev Everyone was exceptionally nice and welcoming. They worked with me any way they could to make my car-buying experience as superb as possible. I've never had a car buying experience like it (usually it's like pulling teeth and herding cats); I didn't even mind the 30+ minute drive to the dealership. More

Usually I whine alot.. I usually whine a lot about customer service, but I can't find one flaw in this dealership! By far, the best experience in Burleson dealerships! I was I usually whine a lot about customer service, but I can't find one flaw in this dealership! By far, the best experience in Burleson dealerships! I was so happy that I bought 2 vehicles from Family Toyota.  I got to meet all the staff, including the owner,  Skip, who was very down to earth and welcoming.  I worked with Vu, worked one deal and he was so easy to work with,  got me exactly what I needed.  My other deal was with Manny, who was equally friendly and gave me another great deal.  Christina Mickens is who I met in the end and she was friendly and welcoming.  Derrick Mickens was very accommodating every time I've come in.  I met all the mechanic staff and they were friendly. Wonderful experience! More

Great Friendly and exceeded my expectations , went above and beyond to make the deal happen, Daryl was great and even kept my kids happy. We will be back in Friendly and exceeded my expectations , went above and beyond to make the deal happen, Daryl was great and even kept my kids happy. We will be back in the future More

Great experience My experience at Family Toyota was excellent. Josh Tackett was very informative and helpful in my decision to purchase a 1794 Tundra. Very professio My experience at Family Toyota was excellent. Josh Tackett was very informative and helpful in my decision to purchase a 1794 Tundra. Very professional and personable. I cannot remember the name of the manager during negotiations was very friendly and helpful. Nick in finance was great and very helpful in making my decision with the gap insurance. Nick made signing the papers very easy. The overall experience at Family Toyota was over the top outstanding. I'm very grateful and will be back for service as well as buy my next truck. Thank You Gary Hoff More

Great Dealership and Staff I leased a new 2015 Toyota Avalon and my son purchased a used 2007 Toyota Avalon. Rudy Ceniceros is the sales representative and Dustin Herndon was th I leased a new 2015 Toyota Avalon and my son purchased a used 2007 Toyota Avalon. Rudy Ceniceros is the sales representative and Dustin Herndon was the Sales Manager that I dealt with and they are both top notch in what they do. I have bought 7 vehicles from these two individuals in the last 5 years and am very happy with their expertise and service. Since Family Toyota of Burleson opened up and these two gents are now assisting customers there, I will take my business to Family Toyota even though it is a bit further to drive. The dealership is very nice and has a friendly and helpful staff. When you walk in you feel right at home. Five Stars for this top notch establishment!!! More

Used Toyota Prius - Low Miles with reasonable asking price The buying experience with the sales and service staff was excellent than I ever had anywhere in the past 2 decades in US. Each one of them has high r The buying experience with the sales and service staff was excellent than I ever had anywhere in the past 2 decades in US. Each one of them has high respect for you and conducted the business with high ethics and responsibility. The whole process of negotiation, loan process and car reconditioning was so smooth that I want to come back for another car later this year. More

Fantastic experience, very excited! I live in Burleson, family has been here for a long time, and was very excited about this dealership opening. I purchased a 2015 Toyota RAV4 limited o I live in Burleson, family has been here for a long time, and was very excited about this dealership opening. I purchased a 2015 Toyota RAV4 limited on New Years Eve. I traded in a vehicle as well and got a fair trade in value. My salesman, Chris, was excellent and went above and beyond for me. He was friendly, honest, and very personable. Negotiated me into a deal where I felt comfortable and well informed. As a salesman he was not pushy but appeared very interested in selling me the vehicle. I feel like he is an example of what people want in a salesman when they are interested in buying a car. Niki was my financial contact and was very caring and walked me through the process in an easy to understand way. She explained everything thoroughly so that I understood, and worked with me to get a great interest rate. The overall look of the dealership is welcoming and has a nice hometown feel. I appreciated the Burleson painting and liked that I could recognize the buildings portrayed. Overall everyone I spoke with was very friendly and welcoming. I am very excited to have purchased from this dealership for its convenience (being in the city I live) and because of the employees. I did come back once to resign some paperwork and drop off a spare key for my traded in vehicle, everyone as just as friendly as before, I appreciate the follow up calls and e-mails. You can tell this dealership and its employees want to make you feel welcomed, and they do. More

Great customer experience Everybody treated us with a friendly and welcoming spirit. They gave us a tour of the place which is very nice. It has a theatre room with free popc Everybody treated us with a friendly and welcoming spirit. They gave us a tour of the place which is very nice. It has a theatre room with free popcorn available. The waiting areas are very comfortable with a double fireplace. Would recommend this dealership to all my friends and family. We will bring our other car here to be serviced as well. Every team member welcomed us and were available for anything we needed. More