Family Toyota of Burleson

Forgotten - but found UPDATE - I recently submitted the below review and every word was true. For the past 2 days they have did everything they could to make it right. Th UPDATE - I recently submitted the below review and every word was true. For the past 2 days they have did everything they could to make it right. They above and beyond to help me get financing. They would have been able to if I were will to go low end on a Corolla. It was not the dealership, IT was the banks. SO I really appreciate the turn around. Original review: They do not follow up and care for the customers - I was shuffled among several salespeople. I was in last Saturday and was told to talk to Max...when I got there, even though Max knew I was coming, he was busy. Chris introduced me to Windsor. They found the car I wanted and acted as if everything would be great ( no problems). I had to leave, so they told me they would have the car delivered to their dealership on Monday, which at that time I would finish financing. Well, Monday came and NO ONE contacted me. So I called and spoke with Santos, who apologized and told me he would figure out what was going on because Windsor was off that day. I checked my credit and by this time I had approximately 10 more inquiries, so I knew something was wrong. All I needed was for someone to level with me. If they couldn't help me, then tell me. Santos finally followed up with a text Monday night, saying that if I didn't hear from him by 11 to call him. So 11:00am comes and I have to notify him that I still have not heard anything. About an hour later , Windsor texts me to tell me that they cant get a bank to take me on the Camry. I would have to go down to a Corrolla or money down(again settling for something I don't like). I just don't feel like they keep you in the loop. Very dissatisfied and my daughter who just bought a car the previous week from Max at this dealership is sorry that she sent me there. More

Tundra Purchase Very professional and courtesy. Took us on test drive and very knowledgeable of the truck. We appreciated the relaxed approach and open to all our que Very professional and courtesy. Took us on test drive and very knowledgeable of the truck. We appreciated the relaxed approach and open to all our questions. Felt good enough about everything and how they helped us that we bought the truck. Thank you. More

My experience was awesome!!!! Andy was awesome. Andy addressed all of my concerns in a timely fashion . I work late evenings, Andy made sure to be available around my work sched Andy was awesome. Andy addressed all of my concerns in a timely fashion . I work late evenings, Andy made sure to be available around my work schedule Andy was very helpful!!! More

Great experience Ryan worked with me and helped find me the perfect fit that would meet my budget. Great experience ! I would recommend a friend to come to Family Toyo Ryan worked with me and helped find me the perfect fit that would meet my budget. Great experience ! I would recommend a friend to come to Family Toyota. More

Great Awesome experience, Warren was a very courteous guy , got us in a car suitable for us and our needs. He was very prompt and professional. My wife and Awesome experience, Warren was a very courteous guy , got us in a car suitable for us and our needs. He was very prompt and professional. My wife and I look foreword to doing business again. Thank you so much. More

Listened to me I was driving by the dealership on my way back to my office, and on a whim decided to pull in. I have a Avalanche with 180K on it. Toyota vehicles hav I was driving by the dealership on my way back to my office, and on a whim decided to pull in. I have a Avalanche with 180K on it. Toyota vehicles have a great reputation, but I am a bigger guy that drives a lot and i was curious if I would fit in a smaller sized vehicle. Due to the size of our new houses garage I knew a Tundra wouldn't fit so I specifically wanted to sit in a few different vehicles and see how I fit in them. Jonathon, helped me out. I explained what I was looking to do today, and if I were to purchase what I would be looking for. I appreciate him recognizing I was in a hurry, and not trying to drag out the process in hopes of a sale. Due to this professionalism I will use him if/when I purchase a Toyota, and would recommend him highly. I am also in sales, and understand how hard it can be to let potential business walk out the door. I truly appreciate his professionalism in this manner and because of it will be using him in the future. More

Easy transaction! Bruce took the time to return texts and emails about the specific vehicle that I wanted. It was an easy transaction from start to finish! Bruce took the time to return texts and emails about the specific vehicle that I wanted. It was an easy transaction from start to finish! More

Salesman Michael Moseley It was my first car to buy in the US, and I can say that it was absolutely very pleasant ans smooth. After I places my interest in the car online, Mic It was my first car to buy in the US, and I can say that it was absolutely very pleasant ans smooth. After I places my interest in the car online, Michael contacted me on Sunday to check on me. I felt that there is someone who cares. More

Cole is the MAN! Cole had two hours to pull off turning in our RAV4 and putting my wife and I in a new Highlander which we had already picked out!..We had a game plan Cole had two hours to pull off turning in our RAV4 and putting my wife and I in a new Highlander which we had already picked out!..We had a game plan when we hit the lot and the Toyota Family staff made it happen so props to them and as always' love me a Toyota product always a winner!.. Thanks again Cole - your the MAN! More

Great experience Great business here. Sony was helpful and helped me find a vehicle within my budget. No pressure on buying what so ever. Stevie was also a big help wi Great business here. Sony was helpful and helped me find a vehicle within my budget. No pressure on buying what so ever. Stevie was also a big help with all of the paper work needed and explaining it all. Was very pleased with my experience More