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Family Toyota of Burleson
Burleson, TX
6,287 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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6,287 Reviews of Family Toyota of Burleson
November 03, 2024
I had a very poor experience at Family Toyota. My wife and I negotiated a price on a brand new car at the beginning of October and were told it would arrive in 2-3 weeks. Despite texting the sales My wife and I negotiated a price on a brand new car at the beginning of October and were told it would arrive in 2-3 weeks. Despite texting the salesman multiple times for updates, he was unresponsive until suddenly telling us the car was ready on October 29th. When we arrived, the car had a different VIN number than what we had purchased, had water spots and dirt in the wheel wells, and had 138 miles on it. When I confronted the salesman, he lied and told us it was the same car. He claimed he had done us a favor by having it brought in from another dealership because our original car was lost. This was a blatant lie - when I pressed the manager for an explanation, he admitted the car was still on the ship and hadn't been unloaded. We felt deceived and decided not to purchase the car. We ended up buying the same car from Schottenkirk Toyota in Granbury, who gave us the same deal and a much better buying experience. The only positive part of the experience was dealing with Brandon in finance, who was very nice and professional. The general manager emailed an apology, but given the lies we were told by two different employees, I have little confidence in the integrity of this dealership. Pros: Brandon in finance was greatCons: Dishonest sales staff, poor communication, deceptive practices More
by Billtheppo
Employees Worked With
Dustin Herndon, Jason Jutz, Seth Boutin
November 01, 2024
Jason was very helpful and friendly and was able to get me the car I came to get, I would do business with him in the future. me the car I came to get, I would do business with him in the future. More
by cadaver2k
Employees Worked With
Bryan Woodard, Blake Byrd, Leith Almetwaly, Jason Jutz, Seth Boutin
November 01, 2024
We purchased my new Tundra at Burleson location and Sierra helped us with the process and she did a wonderful service for us it is a pleasure working with her Sierra helped us with the process and she did a wonderful service for us it is a pleasure working with her More
by jgaribaldi48
Employees Worked With
Sierra Mickens
October 31, 2024
Who would think a car dealership would really have 5 star reviews? Well believe it! I had been searching for my car for months when I happen upon their online offering, so I sent a request and immediately go reviews? Well believe it! I had been searching for my car for months when I happen upon their online offering, so I sent a request and immediately got a response from Christian. The car was still available and they were able to send me more details about it. My husband wanted to make an offer but we live 3-4 hours away. Blake got involved and accepted my husband’s offer. When I said I could fly in, they actually came to pick me up from the airport! The car was even better than I had expected, they took me to the bank to make the wire transfer and I was literally in and out in my new beauty, drove back and was home by 4:00 that same day! Christian was amazing, Blake was amazing, Brie was amazing and Leith was amazing! So again, this is why this dealership has a 5 star rating!! Thank you Family More
by Gena Price
Employees Worked With
Brie, Cristian Berumen, Blake Byrd, Leith Almetwaly
