Family Toyota of Burleson

Sales department needs improvements. Took mother in-law to look for new car, do not remember salesman name but he was polite and very helpful, he let us test drive new Camry while they lo Took mother in-law to look for new car, do not remember salesman name but he was polite and very helpful, he let us test drive new Camry while they looked at her car for trade. After test drive we asked for trade-in estimate and the salesman brought a sales manger out who was to now help us, he said he use to work for Honda and he knew all about the Accord. We will go to Honda to learn about the Accord! We were looking at Camry. We just wanted to compare them and get estimate for trade-in, they had no Camry brochures we don't know what options or packages are avail. The sales mgr left when we said we will do our own comparison and we wanted a trade-in estimate, then the original salesman came back (we just got handed off again) and again we asked for the trade-in estimate and he wouldn't give us a written estimate and quoted a verbal value less than half the actual trade in value the car was worth. They did not want to give estimate in writing and we were switched from one salesman to another then back again. As we walked out was told they maybe able to get a little better trade value. Please do not waste people time if you are going to lowball them on trades also my mother in-law was feeling pressured from the sales mgr, she does not want anything to do with this dealership in the future. Note: We had a much better experience from the local Honda dealership and never felt pressured and didn't get handed off to different people, also got the avg trade-in value for her car. I have used this Toyota service department and believe they are one of the best around but I would not recommend them for car sales, I will go elsewhere to purchase a new car. More

Parts and Service for 2003 Highlander Remote and Keys I needed to replace the two remotes and keys for my 2003 Highlander. The Service Technician, Chris Bruder, provided me with a good deal the remotes, I needed to replace the two remotes and keys for my 2003 Highlander. The Service Technician, Chris Bruder, provided me with a good deal the remotes, keys and programming the remotes. He took off approximately 40% on the labor. I would highly recommend this dealer he went out of his way to provide excellent service and price. I will definitely buy my next Toyota from this dealer. More

GREAT CUSTOMER SERVICE My Service Advisor, Tristian, is AWESOME! From the moment he met me on the drive to have my car serviced, until the time it was completed, he let me k My Service Advisor, Tristian, is AWESOME! From the moment he met me on the drive to have my car serviced, until the time it was completed, he let me know the progress of my service and then explained what was done. He is a true professional who is warm and friendly. He is very genuine and takes a personal stake in all of his customers. He thanked and recognized me for being a repeat customer.. He is a true example of customer service which is hard to come by these days. Thank you! Also, Patsy at the cashier desk, is a true gem. Her people skills are phenomenal---she treats all customers with that great Texas smile and charm. These are just2 examples why I get my car serviced here. More

Friendly, prompt, efficient Tristian was the young man who helped get my service set up. He said it would take about 45 min and it took less than 45 min, woo hoo. We’ve purchased Tristian was the young man who helped get my service set up. He said it would take about 45 min and it took less than 45 min, woo hoo. We’ve purchased 3 cars from this dealership and I was greeted by 3 different employees and had a nice conversation with all 3, catching up and what not. When my car was done Tristian went over what they did and then I was on my way. They also washed & vacuumed my car. Yay! More

Eric Hill makes buying a new car easy like E-Money Do yourself a favor and call Eric (E- Money) Hill, before you arrive. That way, you get him as a salesperson. He is very knowledgeable and respectful. Do yourself a favor and call Eric (E- Money) Hill, before you arrive. That way, you get him as a salesperson. He is very knowledgeable and respectful. What sold me was his complete honesty. When is the last time you asked a salesperson a question and they didn’t come up with a crazy lie? If you ask Eric a question and he doesn’t know the answer, he tells you he doesn’t know, but will find out for you. We have bought two Tacoma’s from Eric and even drove to The new dealership, just to have him as our salesperson. Thanks E-Money! You make it easy like Sunday morning Casey Davis More

Definitely will recommend They were very helpful and they were willing to work with us. We ended up getting two new vehicles at a very reasonable price and I would definitely r They were very helpful and they were willing to work with us. We ended up getting two new vehicles at a very reasonable price and I would definitely recommend them to other people I know. More

A truly friendly Toyota dealership Cheyne Witt was very helpful in recommending a new vehicle that had everything I wanted. He made my car-buying-experience very enjoyable. Cheyne made Cheyne Witt was very helpful in recommending a new vehicle that had everything I wanted. He made my car-buying-experience very enjoyable. Cheyne made sure I was totally satisfied with my new RAV4 even after I took it home. Friendly Toyota truly lived up to its name! More

Impeccable Car Buying Experience This was the best car buying experience that I’ve had. I reached out via an online inquiry about a Camry Hybrid LE, and they answered my questions, b This was the best car buying experience that I’ve had. I reached out via an online inquiry about a Camry Hybrid LE, and they answered my questions, beat other dealers on price, and got the exact car that I was looking for. Cheyne was great, giving prompt and helpful service every step of the way. The paperwork took less than an hour and was hassle-free. I definitely recommend buying your next car from Cheyne and Family Toyota of Burleson. And I recommend the Camry Hybrid LE. I got 54.6 MPG on my commute yesterday. More

Michael Boles is awesome - Jef & Gayathri Michael reached out to me via email after I had made an inquiry online. My wife was in the market for a new Highlander and Michael sent me some that h Michael reached out to me via email after I had made an inquiry online. My wife was in the market for a new Highlander and Michael sent me some that he had available and the prices. We decided we were not ready to buy yet but we were close. Michael hung in there and followed up with me every week or so just to make sure I was still looking. I appreciate that Michael was patient with me as this was a big decision for my wife. When we made an appointment to see Michael we were ready to buy. After test driving a couple we knew what we wanted and what we wanted to pay, Michael was able to make it work (I think I could've nudged him down even more though! haha). He answered every question we had about the vehicle with a correct, direct and confident answer (not too many salesman can do that) so my wife and I felt comfortable buying from him. He was up front with me as I was with him, makes for a quick and easy vehicle purchase. Our biggest goal was to leave the dealership feeling like we got a good deal and that is exactly what happened. I've already told family and friends to go see him. Thanks Michael, keep it up! I only wish you sold F-150's because I will be in the market soon, haha! More

A No-Hassle Buying Experience! We drove to Family Toyota to look at a certified used Tacoms, but realized after we got there that it didn't have all the features we wanted (my fault We drove to Family Toyota to look at a certified used Tacoms, but realized after we got there that it didn't have all the features we wanted (my fault for not reading the description). Cheyne and Faheem worked really hard to accommodate our needs, and they were eventually able to put us in a new Tacoma just like we wanted, but still within our budget. Cheyne was very patient with us, even staying past closing time to make sure the truck was detailed and ready to go. He even offered to deliver the truck, even though we live a LONG way from Burleson. And we didn't have to put up with a lot of nonsense like we've experienced at other dealerships a few miles to the north. Great place to buy a car and worth the extra drive. Keep up the good work! More