Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Family Toyota of Burleson
Burleson, TX
6,287 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
6,287 Reviews of Family Toyota of Burleson
July 10, 2024
I recently had a fantastic experience. From start to finish, their customer service was exceptional. The staff were incredibly friendly and attentive. They took the time to understand my n From start to finish, their customer service was exceptional. The staff were incredibly friendly and attentive. They took the time to understand my needs and preferences, guiding me through the process with patience and care. The no-pressure atmosphere made car shopping enjoyable rather than stressful. I walked away feeling confident in my purchase and appreciated the follow-up support. If you’re in the market for a new vehicle, I highly recommend Family Toyota of Burleson for their top-notch service and dedication to customer satisfaction. More
by Elbert Fields
Employees Worked With
Dustin Herndon, Jevon Dorsey
July 09, 2024
Mr. Jairus Russell was very polite and professional. He definitely made our car buying experience at Family Toyota a great one. Thank you Mr. Russell for your time and patience. definitely made our car buying experience at Family Toyota a great one. Thank you Mr. Russell for your time and patience. More
by mdm81ta
Employees Worked With
Jairus Russell
July 09, 2024
Excellent dealership. Sales rep Mat Herndon was awesome. Highly recommend this dealership. Could not be happier with my recent purchase. Sales rep Mat Herndon was awesome. Highly recommend this dealership. Could not be happier with my recent purchase. More
by becky.etter
Employees Worked With
Mathew Herndon
July 08, 2024
Yes I took my car to Toyota to have it serviced and in the process they came across a problem but they would not put in writing what the problem was but they wanted to charge me $1000 to fix the problem S the process they came across a problem but they would not put in writing what the problem was but they wanted to charge me $1000 to fix the problem Saying three and a half hours labor when other stations are saying less than one hour labor overcharging by two and a half hours on their labor I have been taking my vehicle there at Toyota for quite some time but due to the fact that they treated me like a second hand used car and were not honest about the problem that I was having I was disregarded and sent away is this really how family Toyota of Burleson's treats its loyal customers even though my car is not a Toyota I have a Chevrolet but obviously that's not good enough I will never bring my vehicle nor will I ever have anyone be with me saying oh yeah ( Family Toyota is great) i'll never say that again !!! if there was a negative rating I would give it a negative five! More
by aplustv
Employees Worked With
Richie Price
July 06, 2024
I’m pleased with the service I have received on July 05,2024. The staff were accommodating and patient in spite of a busy day. 05,2024. The staff were accommodating and patient in spite of a busy day. More
by iloveluci
Employees Worked With
Carliss, Lindsey Sutton, Justin Ernst, Nastassia Justice, Alex Bass
July 05, 2024
Jo did a really good job finding us the vehicle that we wanted after looking at Different vehicles. The payment was a little higher than what we wanted, but she made it not hurt so much going in. lol wanted after looking at Different vehicles. The payment was a little higher than what we wanted, but she made it not hurt so much going in. lol More
by Jessipiercejenkins
Employees Worked With
Bryan Woodard, Jo Nugent
