Family Toyota of Burleson

One of the few DFW dealers not doing Market Adjustments and with only a small "dealer package". I worked with Mustafa and he was excellent to work with. I got frequent updates. Everything was pretty and with only a small "dealer package". I worked with Mustafa and he was excellent to work with. I got frequent updates. Everything was pretty straight forward and easy. I absolutely would buy another car from them again. I felt like Mustafa worked hard to find the vehicle I wanted and I could see from his other interactions with customers he was reaching out to he does the same for them. He was also the most upfront about supply and Toyota allocations. Other salesmen I worked with were not. My only suggestion would be if you are particular about your tint don't have them install it. Its decent looking tint but the heat rejection is not as good as I normally get. There are several defects in the install (two small ripples, and multiple small bubbles still present after over a week of curing in 100+ degree weather). They would fix it for free as its a lifetime warranty. However, I don't have 5 hours to make the 1.5 hour drive out there, wait, and drive back. I"ll end up having to take it to my normal shop and have them remove and install the ceramic tint I wish I had put on in the first place. Most people would probably be perfectly happy with it. Overall this dealer is worth calling. My salesman even gave me a ride from my house 1.5 hours away to the dealership to pickup my car. Honest dealers not price gouging is hard to find these days. More

Fast easy and professional I had to drive 3 1/2 hours to business with Family Toyota again. business with Family Toyota again. More

I am always treated with a polite Service advisor here at Family Toyota of Burleson. Came in on a very busy day and they still got me in and taken care of in a very timely manner, and with a wash also. James Family Toyota of Burleson. Came in on a very busy day and they still got me in and taken care of in a very timely manner, and with a wash also. James my Service Advisor was polite and kept me up to date on the process. Good job James! Corliss M. the cashier was also kind and friendly and took care of me promptly! Good job FTOB I’ll definitely be back! I have worked with Lindsey Sutton also in the past and always get excellent service as well More

Excellent Experience! The most stress free buying experience ever. I have no problem recommending these fine people. Special shout out to Dustin Herndon, Grant Motley an The most stress free buying experience ever. I have no problem recommending these fine people. Special shout out to Dustin Herndon, Grant Motley and Brian Mainard!! More

Appreciated the professionalism and consideration of the Family Toyota staff, and the comfortable environment provided by Family Toyota. Family Toyota staff, and the comfortable environment provided by Family Toyota. More

I came in for an oil change and recall on my 2017 Tundra on a Friday with no appointment, 20+ vehicles in front of me. I expected to be there for hours. My service was completed in less than an hour. Very i on a Friday with no appointment, 20+ vehicles in front of me. I expected to be there for hours. My service was completed in less than an hour. Very impressed, service department is efficient and friendly. Well done! Thank you!! More

Jeff Raim provided excellent service and was a joy to work with. We're still dealing with a pandemic and demand is outweighing supply, but Jeff worked with me from day one and set up a realistic expecta work with. We're still dealing with a pandemic and demand is outweighing supply, but Jeff worked with me from day one and set up a realistic expectation. Once the truck was delivered, it was a seamless transaction. Jeff is a great resource to have and I will definitely recommend anyone to do business with him. Top notch service! Also, Sierra Mickens provided amazing service as our finance guru! More

Jason & Bryan Exceptional car buying experience! I’ve purchased many vehicles in my lifetime, THIS experience was the easiest, most comfortable process out of them all. Will definitely do it again! I’ve purchased many vehicles in my lifetime, THIS experience was the easiest, most comfortable process out of them all. Will definitely do it again! More

Jason and Bryan it was an awesome experience! The personal was very professional and very nice they explained everything in a very good detail matter!. The personal was very professional and very nice they explained everything in a very good detail matter!. More

Customer care was great. I was in and out with in an hour. When I got into my car, the glove box wouldn't shut. So I grabbed the first employee I saw and he cared for it imme I was in and out with in an hour. When I got into my car, the glove box wouldn't shut. So I grabbed the first employee I saw and he cared for it immediately More