Family Toyota of Burleson

This dealership had excellent customer service from the time I walked in until the time I left. Mr. Jevon Dorsey was very patient and made my experience awesome by answering my questions and explaining the time I walked in until the time I left. Mr. Jevon Dorsey was very patient and made my experience awesome by answering my questions and explaining the loan process to me. More

I went to Family Toyota to Look at a Kia Preowned and was taken care of by Katie Davis who was outstanding in everyway, she had the car ready when I showed up and even stayed later to make sure she took care taken care of by Katie Davis who was outstanding in everyway, she had the car ready when I showed up and even stayed later to make sure she took care of me. We went for the test drive and I noticed some things like wind noise which I didn't like and she did not try to make excuses to get me to buy it, she agreed with me. I was disappointed to say the least because I thought I found a great car and now thought I would have to start over in the preowned Jungle out there... but she calmly said "don't worry " we will see what else we have and mentioned Camry. , I told her I had thought about Camry but only The XSE which I did not think they had the Model I was looking for. Turns out not only did they have the XSE but they had The Exact one I was looking with the Pearl white and Panoramic Black roof w all the bells and whistles and together with the Help of Bryan the manager who was also Awesome they fit it into my Price range. They worked with me to get the numbers right, which is unheard of these days and guess what, I bought it and drove it home. To top it off I had my old car there and no way to get it home. They had Katie drive it to my house later that day while some one followed to take her back. I still cannot believe, I got the exact car I was thinking about but was seeing them all over for 4 - 8 K more than I paid.. I got Car Love !! When you see the car you know has be yours !! Also a little side note they don't drop 2-5 thousand dollar bombs on you in the finance office for air in the tires and window tint or Magical Wax that gives you better gas mileage LOL and say yea that is part of the price. Straight forward dealership w Fantastic People and service !!! Thanks again Katie and Bryan !! P.S. Let me say that I first bought a Nissan Xterra for my daughter 7 years ago from this dealership and she still has it and loves it, The truck has not had any issues and the service was outstanding back then and they even picked up her trade in where she was training in FL for the Navy. More

Everyone is very helpful, I bought my car with Mustafa and I’ve been doing all my car services there and they are always great. and I’ve been doing all my car services there and they are always great. More

Donald has gone above and beyond in helping me in finalizing my car purchase. He helped me with the transportation to get to the dealership without hesitation. He is very knowledgeable and courteous finalizing my car purchase. He helped me with the transportation to get to the dealership without hesitation. He is very knowledgeable and courteous and the communication is 100% on point. More

Very friendly and very good service! Come see Jordan Nowels. He will be sure to take care of you and your family/friends. Come see Jordan Nowels. He will be sure to take care of you and your family/friends. More

Jason was an awesome sales guy. Worked with me on payments and got me the car I needed. Worked with me on payments and got me the car I needed. More

I had my car towed in on a Wednesday night and I picked up my car the very next day around noon. I spoke with two very nice, knowledgeable, and professional service technicians. I had several issues to be up my car the very next day around noon. I spoke with two very nice, knowledgeable, and professional service technicians. I had several issues to be addressed and they took care of all of them to my great satisfaction. My battery needed replaced, they replaced the battery in my key fob free of charge, and they inspected my car for free with my coupon. They had to order a part for one additional repair. As I was paying, Devin personally went over all repairs with me which I appreciated. I was also thankful to the driver who gave me a courtesy ride to pick up my car. I would definitely recommend Family Toyota of Burleson. More

Jason was great! It felt like we knew him our whole lives! The experience was awesome It felt like we knew him our whole lives! The experience was awesome More

Ashleigh & Kenny gave us EXCELLENT customer Service! ! Our Time was valued - they saw we had our granddaughter with us & we’re sure to make sure she was taken care of & we were in & out. We had zero worr ! Our Time was valued - they saw we had our granddaughter with us & we’re sure to make sure she was taken care of & we were in & out. We had zero worries or concerns about our purchase, the transaction was easy & smooth. Very Happy!! More

After looking around for the perfect car every dealership had an extended wait period and didn’t appear very interested in our business unless we took a car that was was on their allotment. However when we had an extended wait period and didn’t appear very interested in our business unless we took a car that was was on their allotment. However when we contacted Toyota of Burleson (Marcus) was very helpful. He even stayed late to ensure we got the car we desired. More