Family Toyota of Arlington

I am very happy that I came here to get my car ! I love my 2021 Kia Forte so much . When everyone else turned me down Family Toyota helped me get into a car , Earnest did everything that he could to I love my 2021 Kia Forte so much . When everyone else turned me down Family Toyota helped me get into a car , Earnest did everything that he could to help me out ! Yesterday I went to pick up my car & he made sure everything was ready and set for me to go . If you are looking for a salesmen go to earnest ! He’s the best More

The dealership was definitely nice but Romel made it even nicer because of how nice he was and how much patience he had. nicer because of how nice he was and how much patience he had. More

Romel was so helpful. As I’m a busy person I wanted to make the deal online and he assisted me each and every way. I was dealing with another dealership at same time but I As I’m a busy person I wanted to make the deal online and he assisted me each and every way. I was dealing with another dealership at same time but I was more comfortable with Romel and he earned my business. He drove an hour to deliver my truck and do the paperwork. He went trough the features on the truck and fell me in love with it. It was an amazing experience. I bought lots of cars in my life and this was the best experience. God bless! More

Romel has been very helpful and keeps things transparent. He is not one of those sales guys who will push you. He explains everything and lets you make your own decisions. He is not one of those sales guys who will push you. He explains everything and lets you make your own decisions. More

My wife and I went to go look at a new Tundra, and was greeted by a very nice gentleman. He asked us if we needed assistance, and respected our space and wasn’t pushy at all. He took the time to explain e greeted by a very nice gentleman. He asked us if we needed assistance, and respected our space and wasn’t pushy at all. He took the time to explain each question I had, and ended up purchasing the truck same day. Honestly the most seamless car transaction I think I’ve ever had, and have purchase over 25 cars in the last 10 years! This dealerships staff, from their sales professional, Andrei, to Chris, the sales manager this place is top notch. Can’t say enough about how friendly, accommodating, and willingness to get you taken care of. One more thing of note… usually dealerships get you into their finance department and lay on you hard sales, not this place. Their finance guys are so professional, and thorough it honestly, surprised me. This is my first Toyota Tundra purchase, and first time visiting Family Toyota, but I’ll tell you, I’ll be recommending them to ANYONE who wants/needs a new car or truck. I believe them to be sincere, honest, and an overall an amazing dealership. Others in the area could take lessons from them on how to treat a new or potential new customer. It’s pretty easy to sell a car to a person, but to sell your dealership to that same person takes integrity, and honesty. They have all the intangibles and couldn’t recommend them more! More

Integrity, willing to accommodate the needs of the customer, focused on the goal, Customer Service customer, focused on the goal, Customer Service More

If you are looking for a Toyota or are lucky enough to see a pre owned vehicle that you want at this dealership, go here first and see Romel! You won’t regret it! see a pre owned vehicle that you want at this dealership, go here first and see Romel! You won’t regret it! More

Great custoner service. Helpful sales person. Dealership managers understand customer needs. Coming back for another purchase. Helpful sales person. Dealership managers understand customer needs. Coming back for another purchase. More

I am satisfied for the great customer service and understanding on customer needs. I'll be back for another vehicle purchase. understanding on customer needs. I'll be back for another vehicle purchase. More

We purchased from Family Toyota in 2022. I only write this because I just purchased from Four Stars Toyota (Altus, OK) and the difference was night and day. Andrei did not take the time to I only write this because I just purchased from Four Stars Toyota (Altus, OK) and the difference was night and day. Andrei did not take the time to show us the features of our car. He seemed to only want to finalize the deal and move on to the next customer. One year after my purchase I had a wreck and needed a new car. I reached out to Andrei for help...and never heard from him again. He lost a sale to Four Stars Toyota who did an amazing job getting us a new car and showing us all it had to offer. The Service Dept at Family Toyota is pretty good. I will say that. More