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Family Kia
St. Augustine, FL
109 Reviews
Welcome to Family Kia of St. Augustine, home of the red carpet treatment! At Family Kia of St. Augustine we are proving that every customer service experience should be exceptional. Whether you’re shopping for a particular vehicle or are bringing your car in for service, you can always count on having a great visit to Family Kia of St. Augustine. What really sets us apart is our attention to detail and focus on you the customer. At Family Kia of St. Augustine we believe that it’s the little things, in addition to the big details, that really make the difference. We know that it’s the simple things, like having your vehicle ready for you when you arrive for a test drive, answering all your questions and always returning your call in a timely manner, that all add up to an exceptional experience. We proudly serve customers in the St. Augustine, Jacksonville, Ormond Beach, Palm Coast and Flagler Beach areas, so be sure to experience our red carpet treatment today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 110 reviews
January 15, 2025
They make appointments and don't keep them, You have to wait ridiculous amount of time even for an oil change. Appointment 8am oil change not done until 10am. They also try to sell you various repairs, n wait ridiculous amount of time even for an oil change. Appointment 8am oil change not done until 10am. They also try to sell you various repairs, not needed. I've been a mechanic for over 40 years and know if my car needs a 4 wheel alignment or not. Doesn't need one all. All four tires are wearing perfectly. Another outrageous charge is, $9 for shop supplies. What supplies for an oil change?????? Only thing I will get done at Family KIA is items under the warranty!!!!!!!!! More
by joepel
Verified CustomerEmployees Worked With
January 15, 2025
Super nice people! Easy to work with and help answer any questions you may have. Easy to work with and help answer any questions you may have. More
by Tward692010
January 15, 2025
EACH TIME I GET MY VEHICLE SERVICED ALWAYS TREATED RIGHT AT FAMILY KIA SERVICE DEPARTMENT. AT FAMILY KIA SERVICE DEPARTMENT. More
by ONEIWALLY
Employees Worked With
January 15, 2025
He was nice and got my car finished in a timely manner and made sure I got to my car when it was ready and made sure I got to my car when it was ready More
by LEXUS0143
Employees Worked With
January 13, 2025
professional and very caring. Mike deserves a raise. wait time was not really bad, and car was super clean Mike deserves a raise. wait time was not really bad, and car was super clean More
by danutaszabunia
January 13, 2025
Great experience went over and above to meet our needs when buying our new car when buying our new car More
by mikestamy1113
January 12, 2025
Great service made us feel like family went out of there way to serve us stayed past there closing time way to serve us stayed past there closing time More
by mikestamy1113
Employees Worked With
January 10, 2025
Everyone is always incredibly helpful! My service always gets done in a timely manner and the waiting area is always clean! My service always gets done in a timely manner and the waiting area is always clean! More
by schonaingenito
