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Family Kia
St. Augustine, FL
48 Reviews
Welcome to Family Kia of St. Augustine, home of the red carpet treatment! At Family Kia of St. Augustine we are proving that every customer service experience should be exceptional. Whether you’re shopping for a particular vehicle or are bringing your car in for service, you can always count on having a great visit to Family Kia of St. Augustine. What really sets us apart is our attention to detail and focus on you the customer. At Family Kia of St. Augustine we believe that it’s the little things, in addition to the big details, that really make the difference. We know that it’s the simple things, like having your vehicle ready for you when you arrive for a test drive, answering all your questions and always returning your call in a timely manner, that all add up to an exceptional experience. We proudly serve customers in the St. Augustine, Jacksonville, Ormond Beach, Palm Coast and Flagler Beach areas, so be sure to experience our red carpet treatment today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 48 reviews
September 25, 2024
I purchased my new Kia on Saturday. I had to return on Monday to pick up a few items that I forgot to transfer to the new car and to drop off the 2nd key fob, which I had left at home I had to return on Monday to pick up a few items that I forgot to transfer to the new car and to drop off the 2nd key fob, which I had left at home. Thank you Debbie for "rescuing my stuff" and holding it for me. You are the best. More
by lynn_andrews49
September 25, 2024
Exceptional service! Caleb Mobley went above and beyond to prepare my deal ahead of time. He listened thoroughly and was attentive to what I needed and wanted in a new ca Caleb Mobley went above and beyond to prepare my deal ahead of time. He listened thoroughly and was attentive to what I needed and wanted in a new car. I’ve recommended him and Family Kia to all my friends and family! More
by Tralina
September 25, 2024
The staff was so knowledgeable and helpful! ! I didn’t feel any pressure at all! ! I didn’t feel any pressure at all! More
by ads
September 25, 2024
everything was greta! I was really happy and they let me bring my dog in and go on the test drive with me! I was really happy and they let me bring my dog in and go on the test drive with me! More
by Deedee
Employees Worked With
September 25, 2024
Car buying made simple. Excellent service, great employees who help with what you need and don't pressure you. Will be buying from them here on out. Excellent service, great employees who help with what you need and don't pressure you. Will be buying from them here on out. More
by DMauck
Employees Worked With
September 25, 2024
Excellent dealership! Got my car serviced there and they did complete and thorough work on time. The knowledgeable staff is great. I will be back to purchase because their Got my car serviced there and they did complete and thorough work on time. The knowledgeable staff is great. I will be back to purchase because their pricing is great and they don’t try to gouge you like some dealerships! More
by Walter41
September 25, 2024
Bought my 2023 Kia Sportage from Family Kia and they have my and my family's business for life! Great team, great service my and my family's business for life! Great team, great service More
by Sara
September 25, 2024
Recently bought a 2025 KIA Seltos, I was looking for a fun and Small SUV and I love it!! fun and Small SUV and I love it!! More
by Katiria Torres
August 24, 2024
The service department totally misdiagnosed an HEV, actuator and transmission issue estimating the repairs to be up to $5800, with a suggestion to replace the transmission. Turns out their diagnosis actuator and transmission issue estimating the repairs to be up to $5800, with a suggestion to replace the transmission. Turns out their diagnosis seemingly did not include checking the hydraulic fluid reservoir, which was empty. Very basic, first thing any real mechanic would check. Filled at home, and the car now runs perfectly. Now to find out why the reservoir was empty … it is either a leak, or it was evacuated and not refilled. It has not shown any leakage since I refilled it, and it is still full, so, I am putting this on the dealership. Marius, the GM and owner, the service director and “Spike” a service desk guy, are sorely lacking in the communications dept, having not returned calls or answered emails … ever after numerous attempts. Need more info and facts, contact me and you see it all. More
by degan51
