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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,595 Reviews

5,595 Reviews of Family Hyundai - Service Center

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April 26, 2023

I was charged to install a feature that the car was advertised to already have. When I explained this to the manager they pulled up the original window sticker and said the feature wasn’t listed. The f More

by ADAM ABDELRAHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George "Skip" Hasenjaeger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ross
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Ivanovic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. Adam, if you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Apr 29, 2023 -

ADAM ABDELRAHMAN responded

You can email me at adamabdelrahman129@gmail.com.

April 26, 2023

Very friendly people, Colon was a pleasure to work with, was in and out quickly. Don't change. More

by marc.cbsi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

April 26, 2023

They are attentive and keep you informed and provide options as well as considerate Clean More

by TAWANNAMAKINREMI1
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

April 25, 2023

Great service! Very pleasant. Took my vehicle right on time as scheduled! Took care of what needed to be done. More

by bjveg143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

April 25, 2023

Easily the worst dealer I’ve ever dealt with. I’ve tried so hard to give them the benefit of the doubt, but continually each time I deal with this dealership it is nothing but disappointments and More

by Kenneth K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2023 -

Family Hyundai responded

Thank you, Kenneth, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 01, 2023 -

Kenneth K responded

I bought a car from you. I’ve called about this and no one ever follows up. I shouldn’t have to do all the leg work for something you being at fault should want to provide. You consistently, from the day I bought the car, have over promised and under delivered in EVERY occasion. I was promised the world….. a genesis loaner, heck, you were even supposed to provide free valet service and bring the loaner to me. “You’re a Genesis owner” just call us up and we’ll take care of everything. Complete xx. Heck…. I brought it back for the original ceramic package two days after the initial delivery, I was told…. “Don’t worry, it’ll be parked inside and we’ll get it done in a day or two. Little did you geniuses realize that I could track the car from the owners app and the car didn’t move for four days. Took an entire week for initial coating that didn’t even get done correctly. Rims were never touched. And they did it AGAIN supposedly and guess what…… the rims STILL weren’t done. Oh ya….. and your contractor can’t even paint the rims the same color! And after all of the numerous letdowns and poor everything, I still have to reach out to you. Again, I bought the car from you. If service and customer satisfaction was a true goal, you’d be calling me daily to get it sorted. Not just a fluff statement in a public review site to save some face with the public opinion. I’m embarrassed for you.

April 24, 2023

Helpful when I am there, but not very helpful when I need to make an appointment. I never get a message returned and when I do, it seems to be an inconvenience More

by JLBONSHIRE17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 24, 2023

Always treat me with respect. Listen to my concerns and take care of them appropriately. More

by HOSTUTLER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

April 23, 2023

A slow day no lines the service was quick, problem solved and very helpful, thanks. More

by WFTHOMAS50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George "Skip" Hasenjaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 23, 2023

I enjoyed this dealership because the technician are very professional. The waiting area is nice and clean. More

by Cat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
Apr 24, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 23, 2023

The dealers was really nice to me and everything was done in a timely manner. More

by Flextracey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Apr 24, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

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