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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,818 Reviews

5,818 Reviews of Family Hyundai - Service Center

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August 10, 2023

Not happy that I had no fuel in my tank after service was performed. Had over a half a tank when brought in and barely enough to get to a gas station. More

by Lori Youngwirth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Aug 10, 2023 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 10, 2023

Everything was quick and professional. The young man that helped me professional and courteous. My experience was great. More

by Stephanie Lloyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name.
Aug 11, 2023 -

Family Hyundai responded

Thank you so much for your excellent review, Stephanie! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

August 10, 2023

Mike majors and his team are amazing. The service department is really thorough. I will only buy from Hyundai More

by greeneclan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Family Hyundai responded

Thank you for the kind words for Mike and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 10, 2023

Very. Efficient , helpful and pleasant staff Service department staff were very helpful and attentive to the customer. More

by DIANEMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Family Hyundai responded

Thank you, Diane! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

August 09, 2023

Great service from family Hyundai. Fast and affordable, best place to get top tier service for your vechile More

by cornellhawkins2099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 09, 2023

The team members here do really great work and the customer service is extremely exceptional!!! More

by sykwhite51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Aug 09, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

August 07, 2023

Bob Ross helped clear up my car situation efficiently. He directed me to Corey the salesman who was nice and got me the vehicle i wanted with most of the features i liked. Overall a great experience! More

by GSEPUTIS
Recommend Dealer
Yes
Employees Worked With
Bob Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Keller, Cole Nicholson
Aug 09, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Cory here at Family Hyundai.

August 07, 2023

Had to drop by car overnight for oil change and service bc I couldn’t get appointment. The lot was full due to Recalls. Kenneth at the Service dept in Tinley park was not very friendly or trying to be acco More

by ISJUNG9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Aug 09, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 06, 2023

I want to thank Eric and Matt Casey for the complete attention they gave to me to get my car fixed and into service ASAP. I would recommend Family Hyundai to anyone asking. Everytime I called or stop More

by karenpdippold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Casey, Eric Kratschmer
Aug 09, 2023 -

Family Hyundai responded

Thanks, Karen, for sharing your thoughts about your experience with Matt and Eric here at Family Hyundai. We appreciate your business and hope to see you again soon!

August 06, 2023

Always good service friendly Associates that's genuinely concerned I bought my sonata elsewhere and their services is horrible but family hyundai is great More

by WESTERN.JD25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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