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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,817 Reviews

5,817 Reviews of Family Hyundai - Service Center

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August 16, 2023

Everyone was very helpful. My car was done much quicker than anticipated. My technician was helpful in scheduling my followup appointment. More

by AMANDA.KNAPP28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us, Amanda. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 16, 2023

The service was great and the people were fantastic great place to do business with More

by beg647
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 16, 2023

I am happy! Based on the symbol on the displayed/examination, they ascertained the problem. More

by FALL92008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 15, 2023

Had a recall and drove up. Went in and Matt was very courteous. Helpful and professional Very satisfied with him and work completed Thank you Respectfully Raymon More

by MRRAYJ19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MATT
Aug 16, 2023 -

Family Hyundai responded

Thank you for your business and this review, Raymond. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 15, 2023

Hard to make an appointment for service. I called to make an appointment to have my new car serviced .no appointment available . Called salesman no response. Called the next day. Talked More

by roberthill119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know names
Aug 19, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, Robert. If there is anything we can do to turn this around for you, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns.

August 15, 2023

Very clean and tge guy that worked with me very nice. He helped me out alot More

by cminetti661972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
Aug 16, 2023 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

August 14, 2023

Efficient service and friendly people. . Very comfortable waiting area. Very hard to get someone in service when you call. Many times you are told to call back and not even allowed to leave More

by BOBBEE160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Aug 15, 2023 -

Family Hyundai responded

Thank you for your candid feedback. We will be sure to share your comments with the team. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai!

August 14, 2023

My car repair for the recall was not completed in a timely manner. Very unsatisfied! More

by KMURRAY1207
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 14, 2023

I was so pleased with my last visit to the dealer-ship to have my car worked on.I had an appointment-I was taken rite away.Brian went over everything so it was complete.. I needed wipers,Im glad he reminded More

by CAROLPARKS16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Schultz
Aug 15, 2023 -

Family Hyundai responded

Thank you, Carol, for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

August 12, 2023

Family Hyundai is a great place to purchase a car. The staff is very helpful and courteous. I was pleased with the experience. More

by PUTNAM27
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

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