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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,818 Reviews

5,818 Reviews of Family Hyundai - Service Center

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August 24, 2023

It took about a month to get an appointment but the employees were very friendly and professional. More

by MARK.KENN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz, 5 stars
Aug 24, 2023 -

Family Hyundai responded

It has been a pleasure serving you, Mark. Thank you for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

August 24, 2023

Very nice pleasant fast Thank u communication is helpful nice helpful pleasant Thank you fast More

by JOHNSONKEISHA1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Aug 24, 2023 -

Family Hyundai responded

Keisha, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 24, 2023

I am to upset about my car. Two catalytic converters & a motor in less than 2 years. Irony has 49000 miles. More

by JMB8881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Kratschmer
Aug 27, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 24, 2023

They are always friendly and helpful. The service is done at the time promised and an explanation of what was done. More

by HERO1230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the names - sorry. All I talked to were great!, Eric Kratschmer
Aug 24, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

August 24, 2023

The dealership is clean and the people are very friendly at least in the service department. The recall on the car was taken care of in an efficient matter. More

by PEYTONANDMIAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall the name of the guy that helped
Aug 24, 2023 -

Family Hyundai responded

Peyton and Maik, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 24, 2023

Oil change need not take 1 1 /2 hours. Genius should have separate dealership or priority More

by JIMDIVER99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Aug 24, 2023 -

Family Hyundai responded

Jim, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 24, 2023

Absolute worst service center I’ve ever worked with. The level of incompetence is staggering. More

by Drumrby1585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 24, 2023

Best service dept! ! Very honest, friendly people. They NEVER try to sell you something you don't need. More

by MKUDIA12721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

August 24, 2023

Except for scheduling two weeks out, had a pretty good experience . Prompt, professional and courteous More

by ROBERTGROBOSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Family Hyundai responded

Robert, Thank you for taking the time to share your feedback with us. TJ and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 24, 2023

If you leave messages usually you can get a phone call lback. Honestly there were a couple Times i was l left hanging. But i have got call backs from both Mikes on different ocxasions and received ext More

by ROSA Pritchett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cant recall exactly everyone but never experienced rude or curt behavior from service teams. Realizing short staff and lots of repairs , parts and recalls my patience was at the forefront of my dilemmas.
Aug 26, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us, Rosa. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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