Back

Family Hyundai - Service Center

Tinley Park, IL

4.3
5,594 Reviews

5,594 Reviews of Family Hyundai - Service Center

Sort by
May 30, 2023

Done on time & a loaner was provided! Crystal, Michael, and Eric were FANTASTIC! Thank you! More

by jconejo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal , Eric Kratschmer
Jun 01, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

May 29, 2023

The service was excellent and work on my car was completed as promised. Mike and Tom were the 2 individuals that helped me out and they were outstanding! It’s helpful to have trust in the recommend More

by joewachel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
May 30, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Joe, and we look forward to working with you again.

May 28, 2023

Your SERVICE DEPARTMENT is TOPPS. I live in INDIANA and I called about an unknown problem and was given a service date a month in the FUTURE. I called FAMILY HYUNDAI and was given More

by SOLOMON_HAYMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department/ Crystal DYRAN
May 30, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 27, 2023

Very pleasant atmosphere that was very helpful and patient. They are very knowledgeable about their products. More

by LEN.KAZMIERCZAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Osabuohien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2023 -

Family Hyundai responded

Thanks, Len, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 27, 2023

Very pleasant atmosphere that was very helpful and patient. They are very knowledgeable about their products. More

by LEN.KAZMIERCZAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Osabuohien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2023 -

Family Hyundai responded

Thank you, Len, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 27, 2023

Brian Schultz was so helpful to me. I had an oil leak and was traveling on a schedule that I could not change. He managed to get the car looked at same day as a walk in and also had a More

by twogolfnuts.lee@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Schultz Family Hyundai in Orland Park
May 28, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad Brian was able to help, and we hope to see you again!

May 27, 2023

I was left waiting for 3 hours for a service that was estimated to be 1 hour. When I went to Kenneth, the gentleman who was assisting me, he dismissed me with an inconclusive answer and later left for th More

by oliviatea93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenneth
Jun 02, 2023 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 27, 2023

A very professional staff. They get you in out in the shortest amount time possible. More

by LILLIEJAN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

May 27, 2023

Did not have the tire needed in stock. Provided contact number for text messaging but did not respond to text messages More

by KPC1264
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept-name not listed here
Jun 02, 2023 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

May 26, 2023

I am upset because the service rep told me a different price for my key to be programmed to my car was $160. When I arrived to pick up my key two months later, the service rep told me $180. More

by GORDON.TERESA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember the name
May 29, 2023 -

Family Hyundai responded

Thank you, Theresa, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

...
86
...