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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,594 Reviews

5,594 Reviews of Family Hyundai - Service Center

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June 07, 2023

When I reciwved my car there was supposed to be a 27 point inspection.. no washer fluid , Car was in sports mode meaning it was driven , bottom bracket missing off vehicle as well . ... More

by wynnrealtycorp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2023 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 05, 2023

Very friendly and accommodating. ..short wait, nice waiting room..quick service and good service A+ More

by nocurb
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Larry and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

June 04, 2023

I had the worst experience with this center. After three appointments and spending the whole day at the service center they told me that the guy who should fix my car left early and they they sh More

by F.MARJI
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 01, 2023

Service department went above and beyond when replacing my cars engine. I was extremely satisfied. Tom in customer service was a constant professional More

by BLARSON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jun 02, 2023 -

Family Hyundai responded

Thank you for your review and kind words for Tom and the team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 01, 2023

The last couple of times that I’ve brought my car in they forgot something, this time when I left the shop there is something rattling under my car which leads me to believe they didn’t tighten my safety shi More

by dugzgirl98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your service history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

May 31, 2023

They were professional and kept me informed of what to expect as far as time More

by Lewis2716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Jun 01, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 31, 2023

Fast, friendly service, close to home, clean facility, explained what they were going to do More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept. gentleman
Jun 01, 2023 -

Family Hyundai responded

Thank you, Karen! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

May 30, 2023

They fixed my driver side window and it cost me 1400 dollars and now my key fob and dashboard clock doesn’t work. I can’t access to my trunk space now that the release button on my door is disconnected More

by THUNDER75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
2.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Jun 06, 2023 -

Family Hyundai responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 30, 2023

The gentleman that helped me with my car was excellent I believe his name was Mike. He kept in contact. I was very pleased. If I have anymore issues mike will be my go to guy. Thank you again for helping m More

by Ck18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear that Mike and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 30, 2023

Quick and personalized service. Advisor personally drove me home. Only issue is it's not easy to figure out where the advisors are located in the building More

by DOUG.MAVROVIC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Family Hyundai responded

Thank you so much, Doug, for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

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