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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,594 Reviews
Call Service Center (708) 444-7100

5,594 Reviews of Family Hyundai - Service Center

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June 07, 2023

Tom Salin always gives 100% to his customers. The whole Family Hyundai environment is friendly and welcoming. More

by BOBBEE160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Jun 07, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

June 07, 2023

I was taken care of as soon as I got there and the car was done on time they said it would More

by RJP1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that TJ met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

June 07, 2023

This facility always has friendly & relatively quick service. And prompt updates to when the service is done, which is so appreciated. More

by MELBMATIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Jun 08, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. Tom and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 07, 2023

The buying process was very easy. Everyone was very kind unlike Happy Hyundai. Larry is the best! I highly recommend Family Hyundai! More

by rebma89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

Family Hyundai responded

Thank you for your very kind review. Larry and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

Jun 08, 2023 -

rebma89 responded

Yes, this is the second car we’ve bought from Larry and the third car my family has bought from Family Hyundai. We had two bad experiences at Happy Hyundai, but Family Hyundai was a breath of fresh air! Highly recommend. Our next vehicle will be from Family!

June 07, 2023

Bryan took my car in super fast. He called when it was ready. I could not be happier. More

by ITSRODRIGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
Jun 08, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bryan met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

June 07, 2023

I'm assuming the dealership is good, the service department did a timely and great job for me More

by LYNBLU5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Report | Print
Jun 08, 2023 -

Family Hyundai responded

Thank you so much for your kind words for Steven, and for taking the time to leave us this wonderful feedback!

June 07, 2023

After confirming my appointment and valet pickup and drop off times, you failed to adhere to the scheduled times. When calling, it was nearly impossible to get a human who was able to assist me. This is the More

by TILLERYCHIMILLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t remember which Mike I dealt with but remember speaking to Tom at some point., Tom Salin
Report | Print
Jun 11, 2023 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 07, 2023

Service personnel were very courteous when I arrived and was able to be in and out within a few minutes. More

by EDB1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear Mike and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 07, 2023

People were nice even though they seemed busy, explained how long everything would take Thanks More

by JAMISON30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Ross
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

Family Hyundai responded

Jamison, Thank you so much for your excellent review! We are so glad that Bob had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

June 07, 2023

Kenneth has been beyond helpful and we appreciate him a lot. He’s kept us up to date and made it as painless as possible. More

by Kandice
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth
Report | Print
Jun 08, 2023 -

Family Hyundai responded

Kandice, Thanks for sharing your thoughts about your experience with Family Hyundai. Kenneth and our team appreciate your business and hope to see you again soon!

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