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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,594 Reviews

5,594 Reviews of Family Hyundai - Service Center

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June 13, 2023

They try their very best to get you in when the wait would be over a month for an oil change. I've always had great service at this Hyundai dealer. More

by hawktwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

June 13, 2023

The salesman who assisted me and ultimately sold me the car could not make any decisions without consulting his manager. I do not like working with middlemen and found this to be time consuming and irritat More

by KKEMP13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Majors
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Jun 16, 2023 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 13, 2023

Staff were very friendly and my car service was completed in a timely manner. I was pleased with the service performed. More

by PRINCIPALJACKSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jun 13, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

June 12, 2023

Always fast and excellent service. They really do their best and give the attention needed to make sure you are satisfied. Thank you, Tom! More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jun 12, 2023 -

Family Hyundai responded

Thank you, Sam! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

June 12, 2023

Love coming to family Hyundai everyone is so friendly and helpful. Will definitely recommend.going thereto friend and family More

by CKENSEK2747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad Colin was able to help, and we hope to see you again!

June 11, 2023

It takes too long to get an appointment for a simple oil change like three months! More

by PROPOSALDETAIL
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken, Manager
Jun 14, 2023 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 11, 2023

Great service in re call of Kona for installation of anti theft device. Thank you! More

by sallyorourke7
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forget name of gentleman who helped me
Jun 11, 2023 -

Family Hyundai responded

Sally, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 11, 2023

Service was very good. The only thing I would suggest is that you let customers know about the 3.5 % charge when using a credit card at time of making appointment. This w More

by dorann80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Jun 11, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

June 11, 2023

The dealership is a very clean and updated place. But many cars from there and I would highly recommend them More

by WHARZMA12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Jun 11, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear Eric and Jason were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 11, 2023

The car was there over a month. It took too long for the car to get repaired. The service personnel did not communicate with me to let me know what was happening with the vehicle, b More

by victor.bidini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christal
Jun 11, 2023 -

Family Hyundai responded

Victor, Thank you for the kind words for our service department! We look forward to sharing your compliments with Christal and our team and don't hesitate to let us know if we can be of further assistance.

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