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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,819 Reviews

5,819 Reviews of Family Hyundai - Service Center

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September 12, 2023

Hi Horrible communication. Lack of transparency. Had an appointment for 2 months and then car sat for 4 days before being worked on. Zero communication from dealer and impossib More

by Regan.frank
Recommend Dealer
No
Sep 16, 2023 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. We'd love the opportunity to get more details to see if we can turn this situation around for you.

September 12, 2023

They do good work but my vehicle was in the shop for over 6 months Hyundai company need to get on the ball with their parts, if you have a part that's come from Hyundai it should not take 6 months to get wha More

by sawalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
Sep 13, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team. We appreciate your patience and look forward to working with you again.

September 12, 2023

Multiple visits for tire pressure problems starting in Dec of last year . We had purchased a tire insurance package for $1000 so we were secure . Each time we visited tired were filled up and consistently More

by KPOOLETWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2023 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 12, 2023

Professional courteous efficient Service. Concise communication and good customer service with warranty on their PARTD More

by Sagw
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Casey John the Service Tech
Sep 13, 2023 -

Family Hyundai responded

It's great to hear that we were able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

September 11, 2023

My visit was Nice and was very helpful! I would come again for service.thank you! More

by d362436
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Sep 11, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 11, 2023

IF I could give ZERO starts not enough! They did the service for the high millage but didn't change the oil!!! they never put if they changed oil on the invoice. However, They used to put f More

by RUBA SHARIF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larry Edwards
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 11, 2023

I purchased a used vehicle on Aug 5th and it needed some maintenance work before I took delivery. It took 3 weeks before my vehicle was ready for pick up. More

by bill.arrowcs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Giovanni Saldana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, Bill and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 11, 2023

Dealership accepts unannounced service appointments over the weekend as long as the work needed to be done isn't major. More

by HGIVHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

September 11, 2023

Quick in and out service within 1 hour with no appointment. With a good wash and vacuum More

by Sincerechild
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

September 11, 2023

I was very satisfied with the service I received from the Tinley location, very helpful More

by HEATHER79MITCHELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Family Hyundai responded

Thank you, Heather! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin and Mike met your expectations. Thank you again for choosing Family Hyundai. We look forward to having you as one of our valued customers for many more years to come!

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