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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,594 Reviews

5,594 Reviews of Family Hyundai - Service Center

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June 16, 2023

Great service. Timely delivery. Kept me up to date on the progress of my service. More

by KIRE5150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Jun 18, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 15, 2023

Service was great. Everybody was helpful. Everything was done that I wanted to have done very pleased with everything More

by OVERTAKERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin, Eric Kratschmer
Jun 15, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

Jun 15, 2023 -

OVERTAKERS responded

Yes, you are number one in my eyes. I will continue to be a customer

June 15, 2023

Family Hyundai service department is great. Ken provided great and timely service. He was friendly and had me in and out on time. More

by Joanne PLASKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Jun 16, 2023 -

Family Hyundai responded

Thank you, Joanne, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

June 14, 2023

Terrible they lie tell you to take vehicle somewhere else then Void warranty. Will never buy again More

by dbush1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2023 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 14, 2023

Excellent and knowledgeable service always! New makeover looks great too! Super friendly advisors that are kindly. More

by barnesgj5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
Jun 14, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

June 14, 2023

They are very professional and polite. My car was done in a timely manner. I have no complaints More

by TROBINSON2511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurice Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 14, 2023

They got the job done… Honestly I regret buying this vehicle. Not because of the vehicle itself…but how they oversold the ownership experience. When I purchased this vehicle I was sold a luxury vehicle More

by JustPhil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Jun 14, 2023 -

JustPhil responded

Sure!

June 14, 2023

Only place I have gone since 2007 I trust Tom and the entire crew Thanks More

by KHERN678
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jun 15, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

June 14, 2023

He was indifferent to my engine issues I had video showing an issue and he stated since the scan came back clean, he said there was nothing he could do. More

by NOEMAIL3
Recommend Dealer
No
Employees Worked With
Service manager
Jul 08, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 13, 2023

I have no complaints. Bryant was very helpful he is always so kind and professional. More

by ZINA.1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant
Jun 13, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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