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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,594 Reviews
Call Service Center (708) 444-7100

5,594 Reviews of Family Hyundai - Service Center

Sort by
June 25, 2023

They are very friendly. I appreciate the way they explain what is going to be done on my car. More

by SDOWNEY0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ken
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Jun 26, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

June 25, 2023

After getting my car back, it has not consistently started. In order to have the issue checked, I now need to pay for it to be towed. More

by BOUNCE120
Service Time
Recommend Dealer
No
Employees Worked With
Unknown
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Jun 29, 2023 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 24, 2023

Always says the oil change is going to take 8 hours or all day when it only takes about two hours. I am the first one to get in there shouldn’t Be a 8 hour wait time More

by RVK0207
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 24, 2023

Even with an appointment, I still had to wait close to 2 hours. 😏 Kind of annoying. I am satisfied with the work done. More

by MIMIO010
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Don’t recall
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Jun 25, 2023 -

Family Hyundai responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

June 23, 2023

Larry E provided me with a status update, first service for gv70. I am satisfied More

by FALL92008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry E. Sales dept
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Jun 24, 2023 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 23, 2023

I had GREAT costumer service and Super Fast Service. Everyone was so friendly. I love taking my car here More

by Sgtjuniorswife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Jun 24, 2023 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 23, 2023

I’m very pleased with the customer service with everyone at family Hyundai for ensuring a great experience there More

by CLINET3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian and KB
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Jun 24, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 23, 2023

The service representative, Tom, was great. My dad has been coming there for years and Tom has always provided exceptional customer service to him. He is will missed when he retires. Best wishe More

by Valencia
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Jun 24, 2023 -

Family Hyundai responded

Thank you, Valencia for your kind words for Tom! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 23, 2023

Great service technician, answered all my questions and explained everything of what and how the worm was done. More

by WAFAZEGAR
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kenneth service department
Report | Print
Jun 24, 2023 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 23, 2023

My SUV is always taken care of right. I trust this dealership and Kenneth the service person. More

by Dawn
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kenneth
Report | Print
Jun 24, 2023 -

Family Hyundai responded

Thank you, Dawn, for taking the time to share your thoughts on working with Kenneth and our team. We're glad to hear we delivered such a great experience!

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