Family Hyundai - Service Center

I’ve been coming since I purchased my car and for the past 1-2 years each visit gets worse. past 1-2 years each visit gets worse. More

It's very difficult to reach a live person. They don't call you at all re the status of your car. The technician for Genesis is not always available. Appts are weeks to months out. They don't call you at all re the status of your car. The technician for Genesis is not always available. Appts are weeks to months out. More

They take great care of my vehicle and my concerns. My daughter and neighbors also come here for the same reason. My daughter and neighbors also come here for the same reason. More

My appointment was for 8:30am on a Saturday for an oil change. I left the dealership at 11:45. I didn't get checked in until 9am. The passenger seat must have had oil on it and the arm holding the front w change. I left the dealership at 11:45. I didn't get checked in until 9am. The passenger seat must have had oil on it and the arm holding the front window drivers side was dirty. The Service Manager told me what a deal it was that my Service was part of Warranty. I said I paid for it in the price. More

Thank you maverick in Tinley park for being on top of everything your services skills are the best I appreciate your atinvness. everything your services skills are the best I appreciate your atinvness. More

The communication with service team is non existent. It is impossible to get hold of a service person. Every time I want to find out status on my car repair while the car in in the shop I have to find a It is impossible to get hold of a service person. Every time I want to find out status on my car repair while the car in in the shop I have to find a person to drive me there to see what is going on. When in person, every one is nice and try to help but I was told to drop the car off for 2 days and it’s been 6 days and a visit to the dealer and still don’t know what is going on with my car. More

Service dept is always prompt. They keep you informed of progress, additional services needed or any delays They keep you informed of progress, additional services needed or any delays More

Great service and customer service even though I was not a buyer from you. Thanks a buyer from you. Thanks More

Great service overall. Just wasn’t too happy about their valet service. Genesis claims they bring a Genesis out to you. I got a regular non Genesis vehicle and then the dea Just wasn’t too happy about their valet service. Genesis claims they bring a Genesis out to you. I got a regular non Genesis vehicle and then the dealership made me drive the vehicle back to them instead of bringing my vehicle back and taking the loaner. Huge inconvenience to the costumer and they didn’t stand by what they advertise as part of their Genesis services. This was disappointing. More

Becides the difficulty getting an appointment for the first oil change everyone was great even discovered my control program was 2 years out of date on a new auto, service bent over backwards to fix the first oil change everyone was great even discovered my control program was 2 years out of date on a new auto, service bent over backwards to fix the problems. Excellent idea to schedule next oil change backed on the mileage used. Thank you Coodos to the service manager!!! More