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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,594 Reviews
Call Service Center (708) 444-7100

5,594 Reviews of Family Hyundai - Service Center

Sort by
July 23, 2023

Fast service. Got me in and out quickly as requested as requested. Friendly staff too. More

by ojp5505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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Jul 24, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

July 21, 2023

Your team has provided professional customer service each time I've brought my vehicle in. More

by ADRIENNE.SIMMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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Jul 22, 2023 -

Family Hyundai responded

Hello, Adrienne! Thanks for sharing your thoughts about your professional experience with Family Hyundai. We appreciate your business and hope to see you again soon!

July 21, 2023

It takes so long to get a appointment. You have to try to schedule and try to figure what you will be doing in 3 to 4 months More

by eiregirl69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2023 -

Family Hyundai responded

Thank you for your review! We work hard to make sure our guests have an exceptional experience and will take your feedback about appointment times into account. Please let us know if there's anything else we can do for you!

July 18, 2023

Nice staff, good communication, overall good experience. Enjoyed the fact they washed the car and was very timely and understanding of everything More

by CARTERBAILITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2023 -

Family Hyundai responded

Thank you for the kind words for our service department, Carter! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 18, 2023

Very good work place with a good team and very good people there and good results More

by TRFCHASE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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Jul 19, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We're thrilled that you enjoy working with our team! Please let us know if there's anything we can do to improve your experience in the future.

July 18, 2023

Excellent service. Took car in for maintenance. Efficient and on time service. Would recommend to anyone. More

by d_gallo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Jul 19, 2023 -

Family Hyundai responded

Thank you so much for your glowing review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one.

July 18, 2023

Very friendly and professional. The parts supply worker went above and beyond to help me. More

by BRENDON8118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal from the Service Dept.
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Jul 19, 2023 -

Family Hyundai responded

Thank you for your very kind review, Brendon. We strive to make sure that all of our customers leave happy, and it's great to hear about your experience here at Family Hyundai.

July 18, 2023

Employe Brian very disrespectful assistant manager reprimanded him manager Micheal manager did not upheld Brian More

by T. Jackson
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George took the abuse and tried to play brain off. Did it with class!! Hats off to George , Eric Kratschmer
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Jul 19, 2023 -

T. Jackson responded

I did not appreciate being disrespected or seeing another worker being disrespected. Once i finally received a phone call back from the manager Micheal M. He sided with Brian and stated that the youngman who had shown respect and restraint George was the aggressor.a complete lie! Birds of a feather meaning the manager sided with hisHowever the assistant manger stated that they'd had complaints about Brian and would have him written up. Also had a fair encounter with one of the dealership manager's. I will tell all of my friends and family not to buy from here and also put it on yelp!

Jul 19, 2023 -

T. Jackson responded

I stated everything I wrote here to every person at family. Again I will post on yelp and from my pulpit. I will never ever purchase from them again

Aug 04, 2023 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 18, 2023

There was an item missing in my new car. Went to pick it up but service was closed. More

by CATHYANNN
Recommend Dealer
No
Employees Worked With
Maverick Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeke
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July 18, 2023

Have been in there multiple times for the same issue. Engine light keeps coming on. Spent $500 the first time and it’s come on 2 more times since. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken in service
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