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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,825 Reviews

5,825 Reviews of Family Hyundai - Service Center

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November 06, 2023

Clearly had a vibration with the brakes @ 20 mph. sold me the vehicle that way. Sales manager wouldnt approve the brakes to be fixed. More

by GUY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Lechowicz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Ivanovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Keller, Cole Nicholson
Nov 09, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 06, 2023

I have been dealing with Mike in service for 10 years he is excellent. I can get an appointment that's convenient for me. He arranges a drop me off and pick up if needed. My car is always done on time. Mik More

by DEBP8929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Family Hyundai responded

We are very happy to hear Mike always provides you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 06, 2023

Car was serviced and completed the same day, as stated when the car was the taken in. Everyone was friendly and professional. More

by maejohn54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

November 05, 2023

Ricky is very good in sales p erson . He listens to the customer. The service department treats the customer number one. More

by marysharwarko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Nov 05, 2023 -

Family Hyundai responded

Thank you, Mary! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

November 04, 2023

Very friendly and finished sooner than quoted. Appointment was also very easy to book online. More

by M_COLLOPY
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2023 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 02, 2023

I wanted to express my appreciation for Crystal, my service advisor. She consistently kept me informed about the progress of my repairs, which made the process smooth and stress-free. Her attention to More

by Nadia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Duran
Nov 02, 2023 -

Family Hyundai responded

Nadia, Thank you for taking the time to share your feedback with us. Crystal and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 02, 2023

They were very pleasant to deal with, i was satisfied. There was a line of cars when dropping off in the morning, but it went fairly fast. They tried their best to expedit the process. More

by SALARIAS1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Mike and our team and don't hesitate to let us know if we can be of further assistance.

November 02, 2023

The scheduled oil change was quick and uneventful. Everyone was friendly and courteous. The only issue I have is the insane service backlog. I had to schedule my routine maintenance 8 weeks in advance More

by Bs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Nov 02, 2023 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 01, 2023

My experience was awesome I received my vehicle back as promised below the quoted price! More

by cwashington63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Nov 02, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

October 30, 2023

Friendly staff and clean waiting area. Easy check in and price up front for service More

by jmcupp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Oct 30, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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